HT201363 I think my account was hacked. Someone both something in UK and I'm in Ireland. I got a receipt. What do I do?

I think my account was hacked. Someone both something in UK and I'm in Ireland. I got a receipt. What do I do?

If in doubt, change your password: http://iforgot.apple.com.

Similar Messages

  • I think my account was hacked.

    When i loged on i saw that this one person was added and i have no memory of adding this person.
    I think that this person may have gotten my skype info and tried to add himself.
    I would like to know when my account was active within the last 12 hours.
    It said i sent the request but i know for a fact that i didn't send this person any requests.

    just be sure, run a full antivirus scan using a fully updated antivirus software, then change your password. then for clarifications, and to report the user send an email to [email protected]
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Getting error 1202.  unable to edit my account.  Any suggestions.  I also think my account was hacked.

    When I edit my account I get a 1202 error.  Someone got into my account changed my state and city, charged a credit card that wasn't mine.  Called Apple with thwm I was able to change the address back, but when I do it through iTunes I get the error.  I'm guessing I should close the account

    Hello, Suzq13.  
    Thank you for visiting Apple Support Communities.  
    I understand that you are unable to import a video taken with your iPad.  Try importing this video via Image Capture as an alternative.  Depending on the size, you may also be able email this video to yourself.  Here is some information the will help you with this process.  
    Image Capture: Transfer images and other items from your device
    Other ways to share photos and videos
    Cheers, 
    Jason H.  

  • My  itunes account was hacked, someone put up a fake credit card. submitted a request to apple and they have thus far ignored me. is this common?

    trying to get some attention from Apple...I called apple and posted a support ticket and after a week don't have any response...don't feel safe that someone can get into my itunes account...is this a problem for anyone else? and has apple responded regarding a hacked account?

    I agree, whenever i had any issues with Amazon, their support responded right away. From everything that i've been reading on the various threads related to a hacked account, i notice 2 things...first is that they ignore you until you can "scream" loud enough and get their attention and second is if you get their attention, you are guilty until you can prove your innocence with Apple.
    too bad since apple makes great products but their service starting to fall off.

  • TS3376 Can I find out where my iphone was located from? I think my account was hacked and my position was located..

    Got an alert on my phone that said "find my iphone alert" and it started beeping. I changed my password and I think Im ok now, but can I find out where I was located from?

    BrandinGNJ wrote:
    Yea your right, and thank you. A way to see where it came from would be a useful feature..
    But that might allow a thief (who may now have seen your diary) to locate your place of residence.

  • I think my account was hacked. Refund?

    I got a notification when I logged onto skype saying I have $0.05 in my account (before it was around $ It showed recent called to Egypt which I never made. What can I do to get my money back?

    not sure abot the refund, but you may need to immediately change your password, contact Skype, and then run a full anti-virus scan.
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • My yahoo account was hacked.  I changed the password and now cannot send email from any apple device. I have deleted mail and reinstalled it and it still doesn't wok.  I get " sending the message to server failed" help!

    I have tried everything and get this same error message on my iPhone and iPad.  Yahoo account works fine on pc.  I can receive emails and use Internet on apple devices but cannot send mail.  Thanks.

    Hello DRB1962
    Check to make sure that you validated the device within your account on webmail.
    iOS: Setting up Hotmail, Outlook, Live, or MSN email accounts
    http://support.apple.com/kb/HT1694
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • I think my computer was hacked, how can I tell who has been using my account?

    I think my computer was hacked, how can I tell who has been using my account?

    Hi sandys98368807,
    Do you see any unusual activity on your system?
    If you are worried about your Adobe account, i would recommend you to change your Adobe password as soon as possible.
    Please let me know if you have any other query or need any further assistance.
    Regards,
    Rahul

  • My account was hacked in September -- Still no action from Verizon. Please help!

    My account was hacked in September, someone added an additional line and ordered an iPhone, adding more than $600 to my account. Verizon quickly identified this as fraud and assured me that my account would be cleaned up. Almost three months later, I still have hundreds of dollars billed to my account that no customer service rep has been able to explain. My service is now pending disconnection, even though I have continued to make my regular payments, but I have refused to pay the additional charges incurred by the hacking of my account. I've spent more than two work days on the phone with Verizon, speaking to about three dozen agents and supervisors, explaining my situation all over again, taking valuable time off work and away from the family. They all promised to help, but nobody actually fixes this mess that I did not cause. Ten days ago, I wrote a letter to customer service which I will post below. I have not heard back from Verizon. No one has called to apologize or offered help in restoring my account. As a cellular customer of 16 years, I have never experienced something like that. I simply don't know who to talk to anymore to get this straightened out. No customer deserves to be treated like this. Please help me find out who I can contact with the authority to clean this up for me! Many thanks in advance.
    Here is the letter sent to Verizon with signature confirmation Monday a week ago. I does not detail today's trouble, when I spent another 90 minutes on the phone with three different agents and one supervisor, but I got disconnected every time. 
    Dear ladies and gentlemen,
    I am writing this as a customer complaint. My family has been a loyal Verizon Wireless customer since August 2011, after making the change from T-Mobile. We currently have the 15GB Everything Plan with five lines, all of which are used by family members. Since July, we are also customers with Verizon FIOS for our home internet and cable, which means we pay Verizon an average of $5,600 annually. 
    My wife is the primary account holder and I have an EDGE plan for my own line. In September, I ordered a new iPhone through my local Verizon store in XXXXX., which is, as far as I know, an independent store with a Verizon license/franchise. When I picked up my phone, the agent at the store noticed that my account was in “chaotic standing.” First, he said that we had been advised badly by Verizon when we initially signed up in 2011, resulting in much higher monthly fees than we could have had under the 10 or 15 GB Everything Plan, and he suggested that we switch to this plan immediately.
    It was frustrating to learn this, because in my two years of communicating with Verizon agents by phone, no one ever bothered to inform us that we paid more for our account than we had to and that there was a more compact plan available which would have decreased our monthly bill. My daughter exceeded her data allowance on an almost monthly basis, which we could have avoided under the plan that we currently have but didn’t know about.
    Then I also learned that my current bill had suddenly skyrocketed to over $900 because a sixth line had been added to our account and someone had ordered a phone and charged it to our account. The local agent was extremely helpful, he immediately suggested that this was fraudulent activity and he called Verizon to restore my EDGE eligibility which I had lost due to these fraudulent charges that I had not caused and not paid. He did talk to the Verizon fraud department and reported the incident, and I was told that the additional charges would be taken off my account and my good credit – and EDGE eligibility – would be restored. In good faith that Verizon would take care of this, I left the store as a slightly worried, but satisfied customer.
    About a week later, I called Verizon to check on my account status because I wanted to EDGE up my teenage son’s line XXXXXX and get him a new iPhone 6 for his birthday. The agent I spoke to told me that the fraud situation was still showing on my account and that my EDGE eligibility had not been restored yet, but he assured me that this would be taken care off by the following week, when my son’s line would be eligible for an EDGE upgrade under his plan’s timeline.
    When I called back the following week, I was saddened to learn that contrary to the previous assurance, our EDGE eligibility had not been restored and the fraudulent charges to our account were still showing on our bill, which was quite confusing because it was impossible to figure out my actual charges. What followed was several weeks of phone correspondence with Verizon agents who apologized again and again and assured me that my EDGE eligibility would be restored so I could order my son’s phone and my the additional charges would be dropped from my account.
    However, this didn’t happen. I am not going to list the entire call log, because I know that you can easily access these records. But for several weeks in October, I spent many, many hours on the phone with Verizon, explaining the entire situation regarding the fraud again and again. I listened to assurances, promises, apologies, and I was transferred multiple times to different departments to get my EDGE eligibility restored. After an incredibly frustrating and time consuming experience I was eventually able to order my son’s phone. But several days later, when I checked the order status, I noticed that the order had been canceled because – I’m sure you can guess it by now – my EDGE eligibility had still not been restored. This forced me to go through the whole process again and I spent an entire afternoon on the phone with several different agents and managers until in the early evening I was finally assured that my account standing had been restored and that I could order my son’s phone. That day alone, I had to leave work five hours early to get on the phone (from about 2 p.m. until 7 p.m.) and work this situation out so my son could get his phone, which he eventually received on Oct. 31.
    I work as a newspaper reporter and I have an incredibly busy schedule. Yet the inability and unwillingness by Verizon to help me straighten out my account took much of my work time, which I had to make up for at a later time in order to get paid. Unfortunately, this meant that I had to take out much of my highly valued family time to talk to Verizon, which increased my frustration with your company, as you surely can understand. 
    As a loyal customer, I can’t stress enough how incredibly frustrating this experience was. I was forced to spend many hours away from work and family just to deal with the same situation over and over again. I lost track of the hours, but I am sure that one look at your call log will confirm that adding up these hours it was more than two full work days that I had to spend on the phone to work out a situation that I did not cause to begin with. Adding to these already incredibly upsetting circumstances were at least a couple of calls where it took me 15 minutes to get an agent on the line who then promised me to transfer me to the right person to help me, only, after more waiting time on hold, to be disconnected and start the process all over again. How I was able to maintain my composure and continue to be polite and respectful to the agents, I don’t know. I’m sure they are used to much harsher treatment from other unsatisfied customer for much lesser reasons.
    It is bad enough that a company like Verizon cannot protect their customers from getting their accounts hacked and hundreds of dollars being charged to their account. But what is even worse is that I have to spend hours and hours of valuable time and energy to mitigate a situation and fix a damage that I have not caused in the first place and had no control over, and Verizon has not offered me anything to reward my patience and loyalty other than brief apologies from stressed out agents that obviously were not qualified to handle such situation, resulting in their own frustration with this issue.
    What adds to this extremely frustrating and highly disappointing experience is that because of the hacking and the fraudulent charges that polluted my account for many weeks, it has become impossible for me to understand what I am being charged for and what I actually owe for the services that I did order and did receive. This frustration once again peaked on Saturday last week, when an agent told me that my past-due charges are more than $600, with a total of more than $900 total due within three weeks, ( that is about the same what Verizon charged me after my account had been hacked and an additional line and phone had been ordered by the perpetrator) in spite of my continuing “blind” payments towards my balance since this all began in September.
    I talked to two agents on Saturday, one from Customer Service; the other from the billing department, and neither was able to explain – or even seemed to understand themselves – how these charges occurred. In good faith, and in order to avoid a disruption of service, I still made a $170 payment, which is about half of what my total monthly payment should be under my current plan with five lines, and I vowed to pay another $170 by the end of next week in the hope that by then, someone with authority and complete and full understanding of these circumstances will have contacted me to explain my account and issue a sincere, well meant apology for what has happened to this loyal customer.
    Believe me, I rarely reach out to a company and complain like this. I have a busy and hectic schedule, but the time it took me to write even this long letter to Verizon was just a fraction of the time and energy that I wasted to restore my account and get my son his new iPhone on time for his birthday, which he was looking forward to very much.
    But after my experience with Verizon, I feel that Verizon should know that no loyal customer deserves this type of treatment and should ever have to go through what my family and I had to endure because of Verizon’s inability to protect the privacy and integrity of our account, and to restore it to its original standing.
    I left T-Mobile in 2011 after a total of 13 years as a loyal customer, because I was unhappy with their increasingly bad customer service. I came to Verizon in the hope that my family would have a better experience here, and we were ready to stay with the company for many years to come. But at the moment, we are regretting and reconsidering our choice. Our final decision will certainly depend on the final outcome of this incredibly frustrating situation.
    Believe me, I absolutely understand that fraud and the breach of customer account information occur even in the best and most professional companies. But I also believe that if this happens, the integrity and professionalism of a business must be judged based on their handling of such instances and how they treat customers who fall victim to such criminal practices without any wrong doing on their part.
    A company should do their best to not only fix the damage and try to make sure that this will not happen again, but also guide and support their loyal customers affected by this and provide them with enough information to understand what is going on. Most importantly, it should be Verizon, not the customer, who should carry the burden and the responsibility of such fraud. But unfortunately, Verizon Wireless has fallen short in this regard, as we were completely left alone and forced to fight for the full restoration of our account and to this day are confused about our bill and these sky-high charges that no one can explain to us.
    On top of that, I am tired of having to explain this situation dozens of times to different people with your company over and over again. No one should have to go through that, and I believe that your personnel has enough pressing business to deal with than to waste their and their customers time.
    Please understand that I am not complaining about the services by the more than a dozen individual agents that I talked to in order to sort out this mess. The vast majority of them have been polite and a couple honestly tried to go out of their way to help me. It is rather the way that your customer service is set up in total that reeks of failure to support and help a customer whose account had been hacked and scrambled beyond recognition.
    That’s why it is my hope that my reaching out to you will raise a red flag at the right places within your company to identify the failures in your service, work the problem and fix it so other loyal customers like me will be spared such hassle in the future. I think it wouldn’t be too far fetched to assume that we are not the only ones and last ones to fall victim to hacking and failing customer protection and service as a result.
    Of course I also sincerely hope that my complaint will finally set the wheels in motion to remedy the problems in our own case.  We believe that the very least that Verizon could do as a sign of good will and to honor our customer loyalty to is sweep clean our account and allow us to start from scratch so we can track and understand our future monthly charges and continue to make reliable payments to our account as we have done for more than two years until the hacking of our account and Verizon’s unprofessional and helpless handling of the situation has changed everything.
    I hope that someone within your company will take this complaint seriously and resolve this very unfortunate and frustrating situation in a manner that shows that we are valued and respected as the loyal customers that we (still) consider ourselves and that will help us restore our faith and trust in Verizon. 
    I am looking forward to your timely response.

        I'm confident that if you have spoken with our Fraud Team directly, that there are the proper wheels in motion to resolve all of the concerns that occured as a result of the fraudulant order on your account. It may take up to 2 bill cycles for all the adjustments to be applied and the changes made to your account to bring the dates and eligibility back to normal, so you should definitely be nearing the end of your wait. Based on your description, it may have been a while since you spoke with them directly instead of the customer service team, so I encourage you to give them a call at your earliest convenience to put your worries at ease. If you need to make arrangements for the charges that appear on your account, our Financial Services Team at 866-266-1445 will also be able to help possibly place a hold on the account regarding the disputed charges so there's no accidental inturruption in your service due to this unfortunate situation.
    JenniferH_VZW
    Follow us on Twitter www.twitter.com/vzwsupport

  • What to do: CC account was hacked and now suspended?

    Adobe tells me my account was hacked.  My bank tells me to cancel my card for the account.  OK.  I chat to adobe support and they say Adobe will keep my account active until the new card arrives.  Just got an email saying my account is suspended and I have no new card.  Great!  Just started a new chat was told my chat had to be transferred.  Ten minutes later, I gave up.
    Anyone else have this problem and how was it solved?
    Honestly Adobe would be better off getting a yearly payment and then they wouldn't have had to keep my card details which I never did like. 

    Our apologies on the email. If Customer Support said they will keep your account active until the new card arrives then you are fine.
    Normally if someone's credit card expires or is invalid for some other reason we will send a courtesy email to let you know your account is suspended until payment is received.

  • I can't activate my iphone because my cousin's account was hacked. Is there any other way to fix this?

    my aunt got my cousin a new iphone, so she gave me my cousin's old iphone. I reset the the phone she gave me so i can set it up for my own use now. The problem is that i need the account of my cousin in order to activate the phone, the bad news is that her account was hacked. Is there any other way that i can activate this account and put it on my list of devices? So that if i want to reset it, i'll just use my account to activate it.
    P.S.
    i Do have a proof that this phone was given to me by my aunt and she is the one who bought it for my cousin.

    Your cousin needs to contact Apple and ask to speak to someone in account security to get the Apple ID back under his/her control.
    If your aunt has original proof of purchase for the phone, she can bring that, along with the phone, to an Apple store or call Apple and they may be able to assist.
    ~Lyssa

  • My account was hacked.

    I lost my account and I have to open another. My old account was hacked which i can't access just because I paid with my credit card and now it's not just the money but my skype account as well. I had to stop my card but thats all I can do because there's just no way I can make a complaint to skype. To make a report I'd have to access my skype account which I cannot so there's got to be another way to contact skype to inform them but "NOTHING AT ALL NOT EVEN AN EMAIL ADD". How can that be? I am not going to accept that Skype doesn't have an office or an email or a phone no?. Can someone help me here?..Thank you.

    Here is what you can do is someone has takenover your Skype account -
    https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
    hth.  
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • Itunes account was hacked...EVERYTHING was changed!?

    My itunes account was hacked a few months ago and I'm just now noticing it. I rarely used this account, but yesterday I decided to log back in because I had some unused itunes credit. So, when I tried to login it said that I was giving the wrong information. So, I was confused and so I tried to reset my account password by email. The only thing was that I wasn't receiving an email (because the hacker CHANGED EVERYTHING). So, then I tried the other option by authenticating...so I put in my birthdate....and that was changed too...So...I called apple support because I thought they could help me out. So, I gave them my original apple id and they told me that it wasn't on file, like it never existed. So, I told them that they were WRONG! So, they checked again and said that there was no record of me ever making my apple id. So, I mentioned to them that I was hacked and asked them is there anyway they could use the "hacker's" apple id so that I can reclaim my account (which has money and etc on it). They said that they couldn't not give out personal information.....So basically they're telling me that they can't give me information on my own account! I also have emails proving that this was my account at one point and time and that my infomation was changed by someone in a different country. I had to make another apple id and it *****! I want my old one back and it isn't fair that this HACKER gets to get awaiy with it! Is there anything I can do...like call apple headquarters or something?

    Contact itunes support.

  • My itunes account was hacked 17 $ stolen what do i do?

    my itunes account was hacked and 17$ were stolen what do i do?

    There seems to be a big push in the last week for hacking accounts.  I got an email saying that an app was downloaded from an unknown device using my AppleID.  I immediately changed my password and saved my balance from anything happening.  But the app is still up on the iTunes store, even with a ton of feedback from people saying it was downloaded and their accounts hacked (losing their entire balance).  The only way that I can gather someone hacked my AppleID is from my iPhone as I rarely access it from my computer which is locked up tight and behind a personal pfSense firewall along with AV detection on each PC.  Phones are very vulnerable nowadays, which is why I am guessing this is the method of attack.

  • Changing icloud ID when old account was hacked

    Hi there,
    My old email account was hacked and I have changed my apple ID to a new email.
    I also had a problem with my iphone 5 and have had it replaced with a new one but it was given to me with the old apple ID on it.
    I now can't access anything on the icloud and icloud refuses to let me delete my old account because I no longer know the password (someone changed it after they hacked it). Is there anything at all I can do?

    Contact apple they would most likey need to know some info.

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