HT201365 I work for a company and when we have users terminated they return their phones and we do not know the passcord or apple id for them how are we suppose to wipe a device?

Question

We terminate user and we sometimes like to remote wipe or get back a phone that is locked by a passcode we do not know what it is? So how are we suppose to be able to wipe the devices. The users setup their own apple accounts so we never know which email or password are either? so how are we suppose to remotely wipe or wipe device to be able to reuse?

Answer 1

I am in the same situation, trying to figure out the most elegant way of recovering company iPhone assets that are returned to me.  It won't help for anyone already set up under an existing Apple ID, but here is what we're doing, moving forward:  All AppleID accounts must be set up under the user's work email address.  This way, when John Smith leaves our company, I can have our email admins reset his work email password.  I then go to the Apple ID link, ask Apple to reset that user's work AppleID password through Email authentication, and that auto-email is sent to the mailbox that I now have control of.  I click the "reset" link in the email, and proceed from there.  Not the smoothest process, but it will hopefully work.