HT201412 Hello I made a update on my ipod to the ios 6 and its just been showing the apple logo then goig off and repeating that any ideas or help please?
I made a update to the ios 6 and now its just showing the apple logo and going off to black and repeating tat any help please?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Similar Messages
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Please help....
Armaguy wrote:
Hi, I'm having big troubles recently. I just updated to the latest software updates, but some of the symptoms were there before the update.
Never update a system that is not working correctly
Source of problem I think:
Not enough disk space - although I have been using the system with a lower disk space recently, I am now a 4GB free on a 500GB which is WAY below the recommended 15% free space at all time
You solved your own problem. You CANNOT run Leopard with that little HD room
Possible bad updates?
No. No room on HD is your only issue.
If you have a backup, get a new larger HD and restore to it.
Best backup is a bootable clone. Test it first.
TM is OK, but not as good as a clone for this problem. -
Hello I have just updated my iphone 5 and it keeps requesting 2 old email addresses from I quests my old laptop any idea how to stop this ? Thanks
Log out of the old ID, then login using the new one with the correct pw.
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Hello Mans and Womans! I live the problem to my iphone.While I was updating firmware update(my iphone is iphone 3G iOS 4.1.2) 4.2, the iphone gave an error(1015:error type).And now, the phone be rescue mode.I tried a lot of method, but ı didnt succesful it.Please help mee!!
You can try putting the iPhone into DFU mode and see if that will let you restore and remove the jailbreak:
http://osxdaily.com/2010/06/24/iphone-dfu-mode-explained-and-how-to-enter-dfu-mo de-on-your-iphone/
Some jailbreaks cannot be removed and in some cases will permanently disable your iPhone. If that happens to you, then you will have to buy a new iPhone; Apple will provide no support, warranty or out-of-warranty, for a jailbroken iPhone.
You're on your own from here. We can provide no further help with a jailbroken iPhone in these forums.
Good luck. -
Hello, my name is Karan Taneja and i have been a loyal Apple customer.
I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that.
I was always happy and surprized to see Apple doing so good to its customers.
Unfortunately, i experienced some thing really unprofessional and different this time.
It begun suddenly one day when i tried to charge my phone, the phone was on silent mode and as usual the phone vibrated when i kept it for charge.
After a few seconds the phone vibrated twice or thrice again when i re-inserted the cable thinking it might be loose.
It continued to charge well when i left the room for 2 hours and finally when i returned i could see a damaged i phone 5
lying on the floor and the phone vibrating continuously and i figured out there was a fault with the cable and the
current wasnt flowing continuously due to which the phone continued to vibrate and fell off the shelf.
Next day i took the iphone to Apple service centre at Saket which was closed.
Thinking its August 15 and so the store might be closed i went back to home and waited for the next day but unfortunately could not turn up since
i had to go to work on odd timings.
I again went to the same service centre on 17th August 2013 and saw the service centre closed again when i tried to contact
the other service centre and was informed about Saket's service centre already been shut down.
There was no hoarding/ banner any kind of intimation for the customers.
Since 18th August was Sunday and i was occupied on 19th August i went to service centre at Ansal Plaza Khel Gaon Marg on
20th August 2013 to complaint about the Faulty Cable and the damaged caused to my iphone 5 due to the same.
I very well explained the same to one of the person at the receiving desk at the service centre who accepted the cable
but explained me that he doesnt have the authority to accept my iphone without permission from the technical support people
who will be able to help me in that case and gave me the toll free number.
i Tried to reach the toll free number and finally managed to get online with a technical support executives who too all my details and
summary of the problem i experienced and finally kept me on hold for almost 10 minutes ormore after which he said he said that my
case cannot be considered and while the discussion was on, the call was disconnected and i was left frustrated as i still was at the service centre
but finally i left with no hope from Apple .
I tried to reach again at the toll free number, and finally managed to talk to a well behaved person who assured me of considering my case and suggested
me to go back to the service centre and advice the the person at the recieving end there to get me connected to the technical support team when i reach so that i could
submit my phone but, since, it was already around 4:30 and the service centre was about to shut and due to traffic
conditions all around i thought of visiting the service centre next day.
On 21st August 2013, i went back to the service centre and spoke to the one of the store person who adviced the case to the manager Mr. Alok ( as i remember )
who was really rude to tell me that i will have to call the technical support team on my own and then he will connect and that its not his work and all that .
I finally connected to one of the senior technical support executives Mr.Mohamed Azharuddin K who understood my concern and spoke to the manager of the store to accept
my iphone.
My iphone was finally collected and i was assured i would get a call back next day from the service centre about the update.
It was now 22nd August 2013, no update was given,no call was received, i tried to call the service centre at 12:30, they were unaware about my case and knew only about the cable and said will call me
back very shortly.
I called back at 2:30, still no update, at 4:30 i called back again when i was told that my case cannot be considered and i can collect my phone.
Similar discussion was held with Mr.Mohamed Azharuddin K.
I knew by the time i will reach the service centre would again close.
He told me that my case cannot be considered since the cable was recieved in the dead condition and wasnt working at all unlike what i told him about the cable.
On 23th August 2013, i went back to the service centre and collected my phone. When i asked about my old cable and told them that it was working and i wanted the technician
to check it properly when i handed it over, they had no answer but to say its already shipped. I spoke to the manager who said that he never told any body that the cable
was received in dead condition and he only conveyed to other authorities that the cable had fault .
I finally dont know what to do and came back with the new cable.
I just visited my time, petrol and parking charges in getting the cable replaced.
If i calculated i have spent around 16 hours and 2000 worth of money in just getting the cable replaced and have a broken phone in hand.
More than a weeks torture.
Is that the way apple compensates for its fault ????????????????
I will make sure that i never buy any thing from Apple and advice all the people i know to not trust Apple blindly.Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
Hello, i'm trying to download the new verison of itunes, and im getting an error message: Apple mobile failed to start and c;runtime failed. how can i fix this issue
Hi Tatilopez86,
If you are having issues with iTunes after an attempted update, you may want to try the steps in the following articles:
Apple Support: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Apple Support: Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Regards,
- Brenden -
I just got the Itunes update. So frustrating. I will be trying methods on this forum to save my library and re-install the older version of ITunes. What was Apple thinking when they developed and released this mess?
Apple is more likely to see your comments if you send feedback via:
http://www.apple.com/feedback/itunesapp.html
=Downgrading from iTunes 11 to iTunes 10.7=
You may be able to go back with Time Machine but this may involve restoring other items too (https://discussions.apple.com/message/20441404). Alternatively:
Back up your computer first, in case the unexpected happens.
Quit iTunes.
Get iTunes 10.7 from http://support.apple.com/kb/DL1576 or the direct download link at: http://appldnld.apple.com/iTunes10/041-7195.20120912.d3uzQ/iTunes10.7.dmg
Do a few preparatory steps by making sure all iTunes components are not running and cleaning old files. See https://discussions.apple.com/message/20475394. Do steps 3 and 4. Steps 6-8 may be also useful but I don't know if they are essential. Some of the other steps are not necessary, duplicate steps listed later in my post or are perhaps even unhelpful in the process.
Replace the iTunes 11 application with iTunes 10.7. Simply dragging the application to the trash may not work. Lion (OSX 10.7) and newer systems have iTunes integrated into the operating system and deleting is a bit more involved. Two ways to do this are:
1. Use the shareware Pacifist utility (http://www.charlessoft.com/) to install iTunes 10.7 including all associated system files. Details at http://forums.macrumors.com/showpost.php?p=16400819&postcount=6
2. Check this reference on how to delete the iTunes application itself:
Delete iTunes in Mac OS X 10.7 Lion - http://osxdaily.com/2011/09/13/delete-itunes-in-mac-os-x-10-7-lion/
After deleting the application there may be other files that need downgrading too. See the note about error -42408 at the end of this post. You may want to tuck these away somewhere safe until you have completed the installation of iTunes 10.7. I have not tested this but ideally if newer versions are not found then the installer will put in the old versions. This may include these files in /System/Library/PrivateFrameworks/ which apparently get updated by iTunes 11:
AirTrafficHost.framework
CoreFP.framework
DeviceLink.framework
iTunesAccess.framework
MobileDevice.framework
After doing one of the two procedures above you will have to rescue the most recent old iTunes library from your iTunes > Previous Libraries folder. Rename it "iTunes Library.itl" and replace the existing one in the iTunes folder. A newer version of iTunes irreversibly updates your library file so you have to replace it with the old one or you will get an error message. Note, this will revert your library to the version at the time of the upgrade and you will have to update any changes made since. See:
https://discussions.apple.com/message/20401436 - turingtest2 11/2012 post on rebuilding empty/corrupt library from previous iTunes library file after upgrade/crash.
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451
Other issues:
- https://discussions.apple.com/message/20432309 - solution to mobile devices saying they need to be restored after downgrading
- If you encounter error -42408:
iTunes: Advanced iTunes Store troubleshooting - http://support.apple.com/kb/TS3297 > Specific Conditions and Alert Messages: (Mac OS X / Windows) - including specific error codes.
Alternatively, check https://discussions.apple.com/message/20441424 which requires you have a Time Machine backup (though possibly if you remove the newer version of these files old ones may be installed with the iTunes 10.7 installer - untested). A variant of this is at: https://discussions.apple.com/message/20448184
- Persistent "Show in iTunes Store" arrows after downgrade - https://discussions.apple.com/thread/4567064 -
My iPhone 5s on ios 8.1.2 is stuck at Apple logo or recovery mode.. To fix this issue, i need to update it to ios 8.2 through itunes.. I want to ask that my data i.e. Photos and other personal data would be removed after updating it or not..?
if yes then how can i save my data or get out of recovery mode.. Is there any safe mode or something like that on which i could access my data..
P.S. I have not taken any backup of my iPhone on itunes..
Please help me sort out this issue..Recovery mode doesn't mean that all your data is already lost. You only lose your data if you restore it.
When you plug the phone is into iTunes hold down the home button. iTunes may then give you the option JUST to update the software first. This should not get rid of any data.
However, if iTunes is only giving you the option to RESTORE and update, then you will lose your data I'm afraid.
Hope that helps! -
After hours of back-up, downloading and uploading...I am now updated with all the latest Mac software. However, I no longer have access to Excel and Word. Is there a way I can access my documents in either of those? Help, please.
If you have older versions of excel and word that previously ran under the Rosetta emulator (allows PowerPC code to run on Intel system), they will no longer work with Lion.
You can use the Apple programs Pages and Numbers to access the files. They can be bought and downloaded from the App store. NeoOffice is available at http://www.neooffice.org/neojava/en/index.php which has Lion support. OpenOffice doesn't talk to Lion support, it's at http://www.openoffice.org/ -
i just created a new apple id for my self and when i go to update an app it shows my moms email and she wont tell me her password how do i get my email to show up
You should have your stuff separate from your mom's. Delete all the apps downloaded or purchased with your mom's Apple ID and download or purchase them with your own Apple ID. Back up files and data first if possible.
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My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
^Hi. yesterday, after trying to study on my iphone 4, i accidentally clicked okay on something that poped up while flipping through notecards. it told me that it was "updating", i had my phone updated to ios7 but not 7.0.2.. i tried to shut if off to see if it would stop the update, because i didnt want it to do that. after a few minutes i turned it back on and it was still updating. it then shut off and a screen poped up telling me to plug my phone into iturnes. itunes recognized my phone and said it was in recovery mode and i would have to restore it. i have tried to restore it three times and nothing has happened. it will go all the way through the restore process, say it is finished, and then nothing will happen. my phone will not stay in DFU mode, i have tried for 20 minutes to get it to. i have even uninstalled and reinstalled itunes. i dont know what to do and i have been without a phone for alomost 24 hours. how do i get my phone back to normal? can i fix it or could at&t replace it? or do i have to take it to an apple store? Please help me.
Has your phone been jailbroken in the past? If yes, this could be a reason for not being able to finish the restore process.
If not, did you try to restore it on a different computer?
Also check these articles again:
iOS: Unable to update or restore
DFU Mode -
So i was updating my ipod earlier yesterday, i kinda steal wifi from the neighbors so it was pretty weak.... i lost wifi (i think) because it stopped loading, so i turned off my ipod. And when i tried turning it on again it did the apple logo then went to a full out pink screen. Ive tried turning it back on and off a billion times, and sometimes the screen colors will change. I recently just tried restoring it like 10 times and usually itll just interenwrupt the restoring process. By the way, wh i plug it into the computer it doesnt recognize the device. I had to put it into recovery mode. Pleasehelp, this ipotd is my life. I cant take it to the apple store because its badly cracked, and ive had it for about 2 y and a half years. PLease help.
Hi-
I had the same thing happen to me Thursday night, and I just got mine right 30 minutes ago (and it is now Saturday am). Like you I repeatedly tried to restore it (by holding down the home key and powere button at the same time; then plugging it up to my computer and trying to get it to restore through iTunes). My computer didn't initially recognize my ipod either. - One thing- be sure that your battery isn't dead/dying. If it is, charge it (it should charge-mine did), then start the process of restoring it again. Make sure when you hold the home and power keys down that you are linked to iTunes.- You will eventually get a screen that has the itunes icon it, with a usb cable underneath it. At that point your computer will recognize your ipod, and you'll be able to restore it...This will take a LONG time.- Good luck. -
when i was trying to update my iphone 4s from 6.1.4 to ios 7,its asking to change the media sync options,how can i change that option,can any one help me.........?
I tried powering down and re-starting the iPhone (as suggested at http://support.apple.com/kb/TS1275). This seems to have cleared the "...not connected to the Internet" problem, and iOS 6.1 is now in the process of downloading.
Thanks very much for your feedback. -
I'm trying to update my 2nd generation ipod touch to ios 4.2.1 so I can get some games and stuff for my daughter. I saw on apple suppport that it was available in the itunes store, but cannot find it. Any ideas or help?
Update it from iTunes on a computer as described at the bottom of this article; devices running an iOS version prior to 5.0 can't be updated straight from the device.
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