HT201413 Connected iPod to computer to recharge. Was told that to syn it on this computer it would delete all data on iPod. Thinking this mean only music I had on it I ok'd. Since then iTunes cannot find the iPod. Help!

Connected iPod to computer. Started to Syn but came up with if syncing this device may delete saved music. Accidentally pressed OK.
iPod was originally synced on another old computer no longer in use.

To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
Delete the "songs" that do not play in your iTunes library and reimport them.

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I need a fix from HP which outlined how to remove the registry entries which were stopping recognition of the cd/dvd reader but then itunes cannot find the reader.

I need a fix from HP which outlined how to remove the registry entries which were stopping recognition of the cd/dvd reader but then itunes cannot find the reader.

Thanks for pointing that out, it was not apparent on the day i used them and wrote the How-To. The links have been replaced with the SID# (Solution ID #) and the title given for the Article.
Have fun

HT3199 I have an apple TV 1st generation - it froze downloading a trailer and had to be unplugged. Since then I cannot access the apple tv menu. When I run diagnostics it says it is operating properly but will not factory restore. What can I try?

have an apple TV 1st generation - it froze downloading a trailer and had to be unplugged. Since then I cannot access the apple tv menu. When I run diagnostics it says it is operating properly but will not factory restore. What can I try?

Apologies, I was looking at the wrong schematic for the Apple TV 1. There isn't a button. So lets try this instead...
Remove the power cord and wait 20 seconds.
Plug it back in and let it boot (Give it 10 minutes, it's being tempremental)
Try and navigate to the the advanced menu and do a factory restore
If that doesn't work then if you are using the white remote hold down the menu button for six seconds and release this should bring up a hidden menu which will allow you to access the advanced configuration settings.
Again, if this fails there isn't much to do than tap it with a hammer to see if that fixes it (hard to believe how many times that actually works. (No responsibility taken if it breaks!, but at least you'd have a good reason to buy Apple TV 3)

Error Message= x Cannot find the HTML help browser installed on your system.

Help! I cannot seem to find the solution for the error message I get when trying to generate a layout in Microsoft HTMl Help (Primary Layout). I am using the trial version, but it didn't seem to be an issue for anyone else in my class that was also using the trial version.
The error message states, "Cannot find the HTML help browser installed on your system."
Thank you!

Sounds like a problem with the installation of RoboHelp on those machines. When you install RoboHelp, it installs the necessary files to view a CHM.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

ITunes cannot find the folder containing the installation package itunes64.msi.

When I try and update iTunes to the newest version it says that it cannot find the itunes64.msi. How to i fix this? I have a Dell Inspiron if that makes a difference.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Itunes cannot find the internet

Downloaded Windows 7 64-Bit iTunes - set up complete. Error message inidcates that iTunes cannot access the internet. It will be a simple setting but can not locate this. I have allowed Firewall Access (iTunes and iTunes2) but still no access.
Any advice please?

Hi AngelZulu,
If you are having issues updating iTunes due to security software issues, you may find the following article useful:
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/ts3125
Cheers,
- Brenden

Had to restore, now I can't get iTunes to read the iPod

I had to restore my iPod touch to factory setting when it froze up. Now I can't get iTunes to read the iPod. I get a sceen on iTunes that says "An iPod has been previously synced with this computer." Then there are two choices, "Set Up as a New iPod" or "Restore from the backup of: My iPod". I clicked on both and neither did anything. I can get music, but not apps, to go on the iPod, but I usually add things to the iPod manually. I don't see a way to do this. I have also tried uninstalling and reinstalling iTunes. I have no idea what else to do. Some help, please!

Go to Settings > General > Reset > Reset Network Settings
After that go to Settings > Wi-Fi and key in your Wi-Fi settings.

ITunes cannot find the music on my iPod?

Ok, so I am asking this question for a family member. She plugged her iPod into her computer, windows 7 i believe, with iTunes updated. It is an iPod touch 4th gen 32 gb running iOS 6.1.6. The problem she had, was her music disappeared. You know the little ! in a circle that appears when iTunes can't locate a song in your library? well it's appearing on about 90% of her music on her iPod music, not iTunes library. The files have seemed to delete themselves. Has anyone had this problem before, and what did you do to fix it if you were able to fix it? She does not have immediate access to a lot of the music she lost on her iPod, and would like to solve this problem asap! A quick restore will not fix this problem. Also, what can be done to avoid this?

If you sync your iPod to iTunes, it should be there, if not...
You can re-download all your iTunes purchases by logging into your iTunes Store account and selecting Purchases from the right-hand sidebar.

HT201272 How can I recover music I've purchased from iTunes store when my iTunes cannot find the file

I cannot re-download music I purchased from the iTunes store. I followed the instructions from iTunes support but that did not work.
When I find the music in the iTunes store under purchases, it states "downloaded" and will not let me re-download it.
What other tricks are there to use. I do not have the music on an iPod or CD because I always thought that once you bought it on iTunes, you could always re-download it if you got a new computor, etc.

If they appear under the Purhcased link as 'downloaded' then do you still have them listed in your iTunes library (where you would click on them to play them) ? If youdo then iTunes assumes that you still have them somewhere, and that there is no need to re-download them - try deleting one of them from your library and it should then get the cloud symbol for re-downloading.

ITunes cannot find the "My music" folder

Whenever I try to open iTunes, it fails to open and instead I get an error message saying "The folder "iTunes" cannot be found or created, and is required. The default location for this folder is inside the "My Music" folder".
Last time I used iTunes I had moved my My Music folder to my external hard drive, I even told iTunes in the settings the new location. It worked for a while (it's not my main music player, I only use it to synch my iPod) but now I get this annoying error message.
I can't even get into iTunes to change the settings and tell it where the music now is, because it won't open and I have tried uninstalling it, deleting all the folders and reinstalling it more times than I care to count. The only thing slightly different to normal is that My Music folder is actually called "<Windows Logon name>'s Music", which could be confusing the poor program.
Could anyone help please?

This is normally a registry issue, the location of My Music is not correctly set, see this Apple article:
http://docs.info.apple.com/article.html?artnum=302398
If you have a prexisting iTunes installation with library, you may be able to work round this but starting iTunes with the shift key held down. When asked to choose a library, navigate to the iTunes folder and choose iTunes Library.itl. This doesn't fix the basic registry problem though.

Having problems using ion tape express with itunes cannot find the song on hard drive

Having problems using ION tape express with itunes. The song is on hard drive as temp1 not the name of the song. And I have problems playing it in itunes
because it says it cannot locate the song'

Then correct the name of the song or point iTunes to the new file.
Issues with restoring should be directed to the manufacturer of the backup software/device... this is not an Apple or iTunes issue.

Itunes cannot find the photoshop catelog of my photos

I have photoshop elements 8.0 and the most recent version of ITunes. I had inadvertently created an extra catelog in PSE with a limited amount of pictures. Now ITunes wants to go to that cateleog all the time instead on my main catelog. How do I get Itunes to point to a different directory for my catelog. One thing I really liked was the interface between ITunes and PSE. I could sync my pictures not only on IPhone but also on my Apple TV. Now both are lost.
Is this a PSE problem or an ITunes problem? Is it possible to get ITunes to point to a different directory to find the correct PSE catelog.
Any advice would be deeply appreciated
RWB1967

Hello Kumato,
First quit all running application.
In top right corner you will see a lil magnifying glass-> click in it [spotlight]
in spotlight type in -> Photoshop.
if it gives any results in application it means its installed.
Click on photoshop if it there in drop down list.
Otherwise you need to install from creative cloud
Similarly type creative cloud in spotlight and click on it
Under apps Tab -> Photoshop CC/CS6 -> Install
or
go to creative.adobe.com -> sign in -> seach for photoshop in download center and click download.
Thanks

HT1926 itunes cannot find itunes64.msi - help - cannot update or re-install

I first had trouble updating itunes. The installer couldn't find itunes64.msi. I uninstalled itunes and downloaded a new version. I still get the same message.
Please help. Thank you
[email protected]

Well, I was finally able to delete all traces of the old itunes. Once that was done, I was able to install version 11.0.4.4 for Windows. Thanks to some messages on this board, I was able to solve my problem.

Firefox wont open as it cannot find the file HELP!!!

My firefox wont open, when i click anything to get on firefox it comes up with windows cannot find firefox
== This happened ==
Every time Firefox opened
== randomly after i shut down my computer once ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; AskTbBT5/5.8.0.12304)

1. Close Firefox completely. (File->Exit on Windows/Linux, Firefox->Quit on Mac)
2. Rename the Firefox installation folder or move it elsewhere.
*Windows: This is usually C:\Program Files\Mozilla Firefox. "Mozilla Firefox" can be renamed to "Old Firefox"
*Mac: This is usually Macintosh HD/Applications/Firefox.app. Macintosh HD/Applications can be opened in Finder, and Firefox can be dragged to Trash.
*Linux: The install location varies based on distribution and installation method. Linux distributions usually don't put Firefox in its own folder, so this method can't be used.
3. Download Firefox again from www.mozilla.com and install. (Installation instructions for Windows, Mac, Linux )
4. If this fixes the problem, you can optionally check the old install folder for global extensions, components, or corrupt/locked files.

I had icloud set up perfectly well on my vista operating system, but when it had to be reconfigured I lost my icloud and cannot find the version I need to set up again.

I had icloud set up to work perfectly between my vista PC, ipad and iphone. However when I had to have a service and reconfigure on my PC, I lost the connection with icloud and cannot find a download. Is there one available?

Go here: http://support.apple.com/kb/DL1687.

HT201413 Connected iPod to computer to recharge. Was told that to syn it on this computer it would delete all data on iPod. Thinking this mean only music I had on it I ok'd. Since then iTunes cannot find the iPod. Help!

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