HT202159 What is my case number

Where is my case number

This is a user to user tech support forum. Apple is not here. Apple does not answer questions here. We don't know who you are, nor have any idea what you are asking about with such cryptic information and question.

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  • What is this for? I made no request for anything to Adobe.  Let me know who did this: Your Adobe ID: edited Your Case Number:0213119567 Case Description:download link    This email is in response to support case

    I made no request that would generate a case number.  Can you tell me who did?
    Your Adobe ID: <removed by moderator>
    Your Case Number:0213119567
    Case Description:download link
    This email is in response to support case #0213119567 submitted by M Inez Traylor.

    Good day M Inez,
    Did you contact Adobe last week for assistance in downloading the educational version of Acrobat 9 Pro for Windows after a hard drive crash? That is what this case was in reference to.
    The email you received was an automatic reminder from our system as they case hadn't quite closed out yet.
    -David
    P.S. - I edited out your email address from both your thread title and the body of your post to help protect your privacy.

  • What is case number and importance of case number in transportation process

    Hi All,
    what is the significance of case number in transportation management.for example if the customer belongs to 56 case number then it will be through DDU(delivery duty unpaid),if he is belongs to 54 it's FCA,
    Regards,
    Hari Challa.

    I don't think iTunes will produce a MP3 disc with the tunes sorted into folders.
    For that sort of thing, you are better off simply burning your stuff from the finder (or Toast if you have it). Insert CDR blank, when prompted what to do with it, tell the system to load the CDR in the finder. Now you can open your iTunes library and you should find a folder called (shudder) Rush. And within that gawd awful folder you should find subfolders, each being a separate album. If you drag all those subfolders into the icon of the blank CDR on your desk top, after a bit where the OS copies them to a disk cache, you will have everything ready to burn already in folders. You might want to rename the folders on the disk image with a "1. ", "2. ", etc in front of the album names to be sure they are forced in the correct order. Now just burn the CDR.
    BTW, this assumes your stuff is already imported to iTunes in MP3 format.
    Patrick - who is NOT a fan of Rush (but loves Canada!)

  • I need help PLEASE!!  I need to transfer a license for Adobe CS6 Master Collection and I know what to do BUT how do I get a case number?  I cannot get a SINGLE HUMAN BEING on the phone and when I somehow got to my account, it said the case number I had wa

    Please someone on this Earth tell me how to obtain a CASE NUMBER so I can transfer a license...
    For the LOVE of God, please someone, anyone tell me

    Thank you for your help are you aware of any apps that will work the iso 4.2.1 system that will let you watch movies on the phone. Also I tried to down load something else the other day and got message that Safari wont let you open this is ther any to see if i have the latest safari on my phone?

  • How to cause them to associate my Case Number 185689167 with the real phone number I need to be called at:

    I purchased a one year subscription to Acrobat Pro, and after installation on my MacBook, in the LaunchPad (aside from the normal Adobe Acrobat Pro, Acrobat Distiller, and Forms Central for Acrobat) a folder containing two icons.  The first was (I forgot the name) and the second entitled AAMLauncherUtil.  Shortly after installation I ran the AAMLauncher Util, and it downloaded and "updated" Acrobat Pro and installed Creative Cloud.  I was told by some person in Tech Support that I didn't need these two additional icons in LaunchPad, and I could just drag them to the trash.
    The folder would not go in the Trash, so I dragged them out of the folder and then the one whose name I don't remember was able to go to the Trash, but not the AAMLauncherUtil icon.
    I called Tech Support again, and got a technician whose name I will withhold, but although he tried to solve the problem, basically he was clueless and I could hear him asking other people in the background what to do and they were giving him suggestions, mucking around my library and deleting anything that sounded like it was associated with AAMLaucher, and in the end all he succeeded in doing was making my Creative Cloud not work anymore and produce messages that it was corrupted and had to be removed and reinstalled.  Finally he gave up and said that he was referring my Case 185689167 to the next level higher of tech support, who would call me within 24 hours.  Of course they never did that so I called Apple Support and a representative there went way beyond what he needed to do and we were able to uninstall and reinstall Creative Cloud and make it work again, although the AAMLaucherUtil icon remains there.  Currently, it doesn't update anything like it did the first time I ran it, or act like it is trying to update anything, but it does open Creative Cloud if you have closed it. 
    Several days later (not the promised 24 hours) I got an email from my Voicemail Service with a  transcribed message from Adobe Tech Support saying that they had tried to call me... at the number listed in my subscription payment details... NOT at the number I had told them to call me at, and since I am 7000 miles away from my billing number I didn't get the call.  The message requested me to call them back.  I did so, and the message on the VRU said I would have to wait approximately 30 minutes. Two and one half hours later (not 30 minutes) someone answered who was not Second Level Tech Support, and reiterated that it was not possible to transfer me to them, and he would note that I had called back and they would call me within 24 hours.... yeah right.  By then after waiting all that time to speak to someone I was so mad that I forgot to mention the correct number to call me at... although I had mentioned it previously.  Several days later (not 24 hours) they called the wrong number again, and when I didn't answer it then sent me an email that they were considering the case solved and closing it, and I could reopen it within 14 days. 
    I then called back and this time waiting 3 hours on hold, and the person who I spoke with (whose name I withhold for now) said he would reopen the case and they would call me within 24 hours... again he couldn't transfer me to them.  Again I forgot to reiterate the correct phone number that I had told them the first time since I was so mad about waiting 3 hours on hold.
    The next day, I realized that I had not reiterated the correct phone number, and I went into my account settings and changed the phone number in both places it exists, and then tried calling back to make sure they would call the correct phone number.  This time I waited on hold for 4 hours, and finally gave up without ever being able to speak to a person.
    The next day... still no call even to the wrong number since my Voice Mail would have informed me it there was a call.... I called Sales since that seemed to be the only way to talk to a real person, and screamed at them about this issue and was informed they couldn't do anything about Tech Support, or about associating my phone number with my case number, but he would put me in the queue for tech support since nobody was in the queue so they should call me back right away. 
    I did get a call in a few minutes, which said "If Valued Customer is available, press 1" so I pressed 1 and it went to music.  I then waited for 15 minutes of music with no answer, after which I got an email from my Voicemail Service transcribing the message saying:
    "Reschedule this call back for a later time press three to cancel this call back press nine. Your response was not recognized. Please try again. When valued customer is on the line press one to speak to a support specialist. If you need time to get valued customer on the line press two. To reschedule this call back for a later time press three to cancel this call back press nine. Your response was not recognized. Please try again. When valued customer is on the line press one to speak to a support specialist. If you need time to get valued customer on the line press two. To reschedule this call back for a later time press three to cancel this call back press nine."
    ... more. Please listen to your voicemail for the remainder of this message.
    They can't recognize me pressing 1?????  So who know... I was listening to music but did that mean I was really ever going to reach a real person, or was the Voicemail message correct and I would be listening to music forever?
    So this morning I tried calling again only to receive message the the Tech Support Telephone Lines were down for scheduled maintenance until August 10th... I tried chatting... that is offline also.
    Is there a way to associate my actual phone number with my case number... maybe somebody from Adobe actually reads these diatribes?  I need to be called at or after 17:00 Pacific time.... I was told the hours are on Pacific Time.... although  one representative who I was trying to coordinate the timing of the call with was very confused about the time zones. He was trying to tell me that the current time was 09:00 Pacific Time, which I knew to be wrong, and he finally admitted, after I challenged him to look on www.timeanddate.com, that it was  09:00 in Bangalore, and Pacific time was 20:00.

    Thanks for your answer TSN!
    I did try Chat yesterday and it didn't work.... said unavailable.  I'll will try it again. 
    I do understand that this is a Community Forum, but it appears that some Adobe staff persons do read and respond to some messages, so since all other avenues of contact seem to not work, I thought I would try this just in case somebody from Adobe happened to read it and could do something.
    A secondary reason I posted the whole explanation is that I thought maybe somebody else had experienced this issue as well and might comment on it.
    As for it being a problem or not, maybe it is not.  Adobe did work when I installed it.  When I invoked that icon "AAMLauncherUtil" the first time, it updated Acrobat Pro and Installed Creative Cloud (which the original trial subscription had not installed).
    I then noticed that these two icons didn't seem to do anything useful.  The first time I called and was able to connect to support, the rather poor attitude person who answered just said to delete both icons in the folder... that they weren't needed.  When I found that one of them could be deleted and not the other one "AAMLauncherUtil" could not be deleted, and since the tech support person had suggested deleting them both, I called back.
    The next rather clueless person in tech support spent a lot of time trying to help get rid of it, but couldn't.  When he was mucking around in the "Library" he deleted everything named "AAMLauncherUtil" from the Library (but left some stuff I would have imagined could have been deleted like references to my previous trial subscription.
    After he got done, Creative Cloud no longer worked and he couldn't figure out how to fix it... we were getting messages the Creative Cloud was corrupted and needed to be uninstalled.  He said he was going to refer the problem to a  higher level tech support, and that he couldn't transfer me there... they would have to call me which would be in 24 hours.
    The next day (since the higher level tech support failed to call back) I called Apple Support, and they helped me find a Creative Cloud Uninstaller and we ran that and re-downloaded and installed Creative Cloud again.
    I would expect from the name "AAMLauncherUtil" that this icon would Launch Adobe Application Manager and perhaps try to update my product(s) like it did the first time, OR report that my software is up to date... as most other software update attempts would do.  However what it really does now when I invoke the "AAMLauncherUtil" icon is just to open Creative Cloud just as if I had clicked on the icon in the top menu bar of my Apple Menu Bar.  The Apple person suggested that MAYBE it is supposed to do that if you have shut down Creative Cloud for some reason, and want to start it up again without restarting the computer.  Maybe that is so, but if it is, then I would have expected that they would have renamed the icon to Creative Cloud or something more descriptive of what it is supposed to do.
    As is is now, I am not sure if it is a leftover remnant of my original updated installation that should have gone away when I updated and it installed Creative Cloud, or if everyone else running Adobe Acrobat Pro XI has this icon in their Launchpad as well and it is supposed to be there for some unknown reason to perform some unknown function.
    After all that happened, I did update Creative Cloud, but that was within Creative Cloud itself when it reported having an update available, and not using the "AAMLauncherUtil" icon at all, so that would appear to negate it's possible update functionality wouldn't it?
    Assuming you are using a Mac, do you have such an icon in LaunchPad?
    Thanks for your help!

  • Follow up question, case number 018397991

    This is a follow up discussion. My case number is 018397991. I was told (message signed "Sherin") to "try to install the product from Design Premium CS5". But I do not understand that instruction. What is "Design Premium CS5"? Tx, Antonio

    follow the directions to download:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • What is the part number for the fan for the dv7 2270 us

    what is the part number for the fan for the dv7 2270 us

    Dear Kamat,
    The HP manual (http://h10032.www1.hp.com/ctg/Manual/c01689926.pdf) says that the Fan/Heat sink assembly (depending on the graphics subsystems memory type), can be the following:
    516876-001 (for discrete)
    516331-001 (for UMA)
    I dont know what graphics subsystem type is the DV7-2270US (VM189UA), but it doesnt matter in this case, becouse, if you search for those two part numbers, no one of them, is used in that computer. Check it your self:
    http://h20141.www2.hp.com/Hpparts/part_where_used.aspx?mscssid=5FB90592D9AD45D39C93EDC2771FE844&Sear...
    and
    http://h20141.www2.hp.com/Hpparts/part_where_used.aspx?mscssid=5FB90592D9AD45D39C93EDC2771FE844&Sear...
    CAN ANYBODY ELSE TELL US WHAT IS THE PART NUMBER FOR THE FAN OF A HP PAVILION DV7-2270US (VM189UA) ??
    Regards,
    Nicolas

  • T400 case number and replacement part?

    I have a clients T400 that has come out of warranty. His 160GB HD died. I called Lenovo first to make sure the machine was out of warranty, the tech advise me that is way and gave me the HD FRU number and the phone number to call to get a replacement.
    My colleague called IBM and gave them the part number, they said the FRU doesn't exsist and got us the correct part number but said unless we had a case number from Lenovo the drive would be sold AS-IS. So if we bought it and for someone reason it didn't work they would not warranty or exchange the drive.
    So my colleague called Lenovo back who said "We don't give case numbers out for machines out of warranty". It seems that IBM thinks differently. Lenovo also said there some way of creating a case on their website which will send me an email with the correct replacement part number...do you think I could find what they are talking about??? NO!
    Has anyone had to deal this mayhem? It's like the left hand doesn't know what the right hand is doing....Plus it makes not sense to not properly help people who have OOW machines that are still fairly new.
    I have thought of maybe getting the one of the big bosses at IBM on the phone to fight it out with the boss at Lenovo!
    Andrew
    Xbase Technologies Corp.

    hey xbasetech,
    could you pm to me the following and i will see what i can do for you :
    Name:
    Country:
    Mobile:
    Email:
    MTM [machine type model]:
    (To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)
    S/N:
    Date of Purchase:
    Case/Order Number : (if any)
    Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
    Location of unit : Home / Repair Center (delete where appropriate)
    Description of issue :
    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    Have you checked out the Community Knowledgebase yet?!
    How to send a private message? --> Check out this article.

  • Case number  0123115765 ser no serial numbers removed send me the download of the mac version please. You are the most troublesome to make a change did the same with Norton they handled it over the computer without

    case number  0123115765 ser no <serial numbers removed> send me the download of the mac version please. You are the most troublesome to make a change did the same with Norton they handled it over the computer without any fuss!!! Regards answer via email what to do! Regards Bo

    Call Apple to get the replacement DVD > http://support.apple.com/kb/HE57 When you have the DVD, insert it and install iPhoto. Finally, open  > Software Update and install the most recent version

  • Uh. Silly question. I know. Case number?

    What and where can I find the case number or dispatch number for my iPod mini? I've tried all the numbers on the box. I've been trying to get an online service request to fix my mini. So if you can, someone answer my question.
    Please and Thank You.

    Thanks anyway.
    Hmm.. still not sure what the case or dispatch number is so what number would I call for help if:
    My iPod shows a sad face iPod with an exclamation point near it and at the bottom of the screen says "www.apple.com/support/ipod". I've tried to restore it, but I can't get the iPod mini into disk mode and my computer won't recognize it. It shows a battery and lightning bolt near it with no animation of charging, but I've been charging it for over an hour. This still doesn't charge it so it can be found by the computer.
    Again, what number could I call for help with this problem and request a shipping box to have my iPod mini checked?
    Please and Thank You.

  • Case number 0208519203Can't get adobe photoshop element 10 to let me install disc 2 and 3

    My case number is 0208519203.  I finally got disc 1 to install after Ali found the serial number for me.  Now I can't get disc 2 or 3 to install.  What am I doing wrong.

    Depending on your computer, you'll only need one docs to install the software. The software must be installed successfully already.
    I think that you're already set to go!
    See http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements. html fro details.
    Disc 2 contains a trial for Premiere Elements, and the 64-bit version, while disc 3 is for Mac OS.
    Disc Number
    Description
    1
    Windows
    2
    Windows 7 (64 bit) PRE trial
    3
    Mac OS

  • What is my voucher number to my mobile C6?

    What is my voucher number to my mobile C6?

    Are you refering to the Music Voucher ? Does the Sales package mention anything that your phone has come with Free Music downloads ( either limited / unlimited )? If so..check inside the box for the 'Scratch Card'.. If its not there then  first time.. you should receive thru' an SMS...If thats also not received then contact the Retailer from where you bought the phone..
    In case of unlimited downloads.. Goto
    http://music.ovi.com/in/en/pc
    and select 'Activate'.. and then select 'Can't find my PIN' and follow instructions...

  • Oracle 11g database stores CAS number incorrectly in chemical database.

    Hi,
    I have an issue in Oracle 11g database. I am working on a chemical database which handles chemical structures ,formulas, CAS numbers, ACX number. The database has a compound table which stores compound attributes like chemical structure, molecular weight, CAS number and so on. The CAS number is of type varchar2(15) and will be in the format 50-50-0. All the CAS numbers will be in this format.
    The issue which I found specific to Oracle11g database is that when a CAS number is edite and saved from the application it changes into some random characters like AEAAAA8AA in the table. With Oracle 10g version there were no issues. Can anyone please help me to understand what could be the reason for this? Looking forward to your replies on this.
    Thanks

    Ok, thanks to all for pointers on finding the alert log. Found it. here's the relevant section, I believe:
    ARCH: Error 19809 Creating archive log file to 'D:\ORADATA\FASTRECOVERY\....\ARCHIVELOG\2012_11_07\O1_MF_1_2456_%U_.ARC'
    Errors in file C:\APP\diag\rdbms\....\trace\ukgb01_ora_3308.trc:
    ORA-16038: log 2 sequence# 2456 cannot be archived
    ORA-19809: limit exceeded for recovery files
    ORA-00312: online log 2 thread 1: 'F:\ORADATA\REDO\....\REDO02.LOG'
    USER (ospid: 3308): terminating the instance due to error 16038
    ARC0: STARTING ARCH PROCESSES
    System state dump requested by (instance=1, osid=3308), summary=[abnormal instance termination].
    System State dumped to trace file C:\APP\diag\rdbms\.....\trace\xxxxx_diag_504.trc
    Dumping diagnostic data in directory=[cdmp_20121107205514], requested by (instance=1, osid=3308), summary=[abnormal instance termination].
    Instance terminated by USER, pid = 3308
    Wed Nov 07 21:13:40 2012
    Adjusting the default value of parameter parallel_max_servers
    from 640 to 185 due to the value of parameter processes (200)
    Starting ORACLE instance (normal)
    I'm new to all this. What do I do in rman to clear this up?

  • Case Number Request for Transferring a License.

    What is the Adobe contact information for obtaining a Case Number to Transfer a License?

    Transfer an Adobe product license

  • What does knowing the number of "views" tell us about a thread.

    10 Points to the person who can give a cogent, rational, non-apologetic answer to the questions posed below, which are based on the premiss set forth just before it. (Please feel free, if you see fit, to dispute the premiss).
    PREMISS:
    People might "look" at a thread for a whole host of reasons -- whether it be to read the thread and contribute, or just to lurk, or because the thread's title was ambiguous, or funny, or in some other way remarkable apart from any substantive value it may have, or, even, just by accident, because the person clicked on the wrong button and inadvertently "looked" at the thread for a nanosecond before exiting. And probably for other reasons as well.....
    QUESTION:
    In light of the foregoing, what does knowing the number of "views" tell us other than what it says, i.e., does it tell us anything apart from the number of people that have for whatever reason literally just taken a look at the thread?
    If the answer to the above question is nothing -- i.e., the number of "views" tells us just that, the number of "views" and nothing more -- then why is this information so prominently featured, instead of, say, the information that used to be present under the old Discussions system, such as the number of unread posts in a particular thread, which is data that actually has a value as something other than a statistic. Knowing the number of unread posts indicates to someone following a particular thread, whether there has been additional contributions to the thread that should be reviewed if one is to remain current on the substance of that particular discussion. The extent of the additional contributions (if any) are readily apparent from the count).
    The little, difficult-to-discern-on-my-PowerBook's-screen tiny blue dot can hardly be said to take the place of the unread post count, as it shows the same indicator for one new post as it does for ten or even a hundred.
    Thanks for your help with this.

    Hi Scott --
    Thanks for your thoughtful reply. It did help, and I've even marked it "helpful" under the new, bizarre point system to evidence this fact. (BTW, my "offer" of a point award was more a misplaced attempt at sardonic humor aimed at deriding the new point system, with which I have a number of strong disagreements, than it was an effort to bribe thoughtful replies like yours. Please know that I really do appreciate the time and effort you took to get back to me on this and meant no disrespect by the "reward" point bounty).
    That said, I do have one follow up. You write that "the idea behind this [use of "views" rather than number of posts unread] is that even discounting curiosity, boredom, funny title, et al., the number of folks that have looked at a thread should bear some relation to the number of folks who are having that issue."
    I just don't think that that's the case. I don't think it sufficently discounts curiosity, boredom, funny title, et al. Those are some pretty powerful motivations for people to peruse this site. And there are many, many others as well.
    Of course I can only speak with certainty of my own personal experience with the Discussions, but based on that, I know have "viewed" numerous threads on subject matters that not only wasn't I experiencing, but on subject matters that I couldn't possibly experience,because it concerned Mac hardware or software that I don't own or have never used.
    In some cases, I looked at threads where the subject line sounded interesting, or amusing, or provocative, in other cases I looked at threads that concerned hardware or software that I once owned (and so I thought I might be able to help with the problem at issue), in still other cases the thread concerned software and/or hardware that I was considering purchasing (and wanted to know what I might be getting into). With regard to the former of those two reasons, I know there were many, many instances where, based on the title of the post, I knew that I could help and I viewed the post as a form of oversight (so to speak) to make sure that the responses being left were providing accurate and complete information.
    In my "view," though clearly not in the "view" of the Mods, et al. for reasons (thanks to your post) that I can at least better articulate (if not understand or agree with), a thread's number of "views" is susceptible to just too many possible meanings to make it of any real use. The number of unread posts (and by this I refer to the old numeric value of posts not yet read and not that illegible little blue dot used in the new system) may not be perfect information, but it is certainly more useful in my "view" than the number of "views." (I apologize for those poor puns on the word "view," but in my "view" they were unavoidable, sort of. See what I mean
    Anyway. I really do thank you for your reply and the time and effort you took to make it. But, alas, with each hour I use these New Discussions, the more convinced I become that my continued time on here is fading. With no more hope of leveling up, with even less hope of ever receiving any tangible sign of "thanks for your help" in the form of + votes (insignificant as they were, at least they were something, everyone like to feel appreciated), with the posts much more difficult to read on my PowerBook's screen and even more difficult to keep track of, and for a bunch of other reasons (some admittedly petty, and some that strike at the core of why and how I use this site), I fear that I will soon be saying farewell.
    But till then, thanks once again for your thoughtful reply.

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