HT204088 I'm getting charge 3 times for one purchase

my bank account is getting 3 differing charges for one purchase

Try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, and the select Purchases, Billing & Redemption

Similar Messages

  • HT4009 Getting charged twice for one purchase

    I bought an App for $4.99, and was charged for it twice.  How do I get a refund for the second time I was charged?

    Click the Report a Problem link in your email receipt.

  • I have been billed on my credit card six times for one purchase as well as it was I purchase that I deleted within two minutes and want a refund for.

    There was a purchased that was not what I thought it was so I immediately deleted and was hoping to have somewhere to ask to be refunded. I did not find this and now my credit card is being charged six times for this one charge.

    "There was a purchased that was not what I thought it was so I immediately deleted and was hoping to have somewhere to ask to be refunded"
    There are no refunds for this.  Once you click buy it is bought.
    As for the 6 charges, just report the issue to itunes, they will resolve.
    How to report an issue with Your iTunes Store purchase

  • I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

    I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
    This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

    Here's a link to a procedure:
    http://www.ehow.com/how_5590751_refund-itunes.html

  • HT3702 i was charged twice for one purchase? who do i need to contact to get this resolved?

    can anyone help me out?

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How do you make sure you weren't charged twice for one purchase?

    I downloaded an album and it's showing in my library twice. Was I charged twice?

    Look at your purchase history and see.

  • HT1911 HELP I need a phone number they charged my credit card 3 times for 1 purchase

    how do I get a phone number for I tunes they charged me 3 times for one purchase  PLEASE HELP !!

    There is no phone support for the iTunes Store. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I am having a difficult time getting the duration of multiple selected clips. The duration display only will display the time for one clip.  Yes, I know I can add them up myself, but why?  :-)

    I am having a difficult time getting the duration of multiple selected clips. The duration display will only display the time for one clip not multiple clips.  Yes, I know I can add them up myself, but why?  :-)
    I am using imovie 10.0.6

    For reasons that you would have to ask Apple for they decided not to allow the precise position of the playhead to be shown in iMovie 10 (unlike in FCP 10.1.x).
    Geoff

  • HT201303 Did we get charge twice for the same movie? pre order one twice by mistake

    Did we get charge twice for the same movie?  pre order one twice by mistake, what can I do to avoid double charge?

    Hello bruistopher,
    I can’t wait to get my hands on a iPhone 6 for myself. If I purchased and received a product, then noticed another authorization in my bank account, I am sure I would be just as concerned. I apologize if this has inconvenienced you in any way, and I would be happy to look into this for you more.
    When ordering a product off BestBuy.com, typically you should see an initial authorization when you place the order for us to ensure there are sufficient funds. Then once the product ships, the authorization would become an actual charge to your method of payment. I looked into your order and confirmed the estimated arrival date of 12/05/2014, just as your email stated. It appears something may have been missed in updating the status of your order.
    I have already reached out to my support team to look into this further. I will likely provide you with any updates via private message. I appreciate you bringing this to my attention.
    Thanks for your loyalty!
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • UCCX - Can I get a report on hold time for one call

    Hello, is it possible to report on the hold time for one particular call? We have a customer claiming they were on hold far longer than the agent claims. We are running UCCX 8.5, with CUCM 8.6.
    Thanks,
    Josh

    Hi, it's probably the Agent Detail report you are looking for.
    Also, take a look at the reporting guide for UCCX 8.5.
    G.

  • Can someone please tell me why when I order an Itunes app. , do I always get charged twice for the same thing.  It has happened on two different occasions.  Does it have anything to do with having 2 different ipods linked to the same account?

    Can someone please tell me why when  i order an app on my sons ipod, do I get charged twice for it?   When I tried do report a problem with the charge, it said that I can not get a refund on that item.   This is the second time this has happened to me.   Does it have anything to do with having more then one ipod linked to the same account?   Thanks for any help you can give me!!!

    It has nothing to do with have more than one device using that account.
    After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
    Apple - Support - iTunes - Contact Us
    Make sure that they are really the same app first.

  • ITunes Charged me 9 times for 1 purchase and Support has not resolved it

    iTunes charged me 9 times for a single transaction and I'm getting no where in getting it resolved.
    Nov 21, 2005: Purchased Season 2 of Lost (videos) for $13.93
    Nov 21-22 2005: Was charged over and over again, totaling 9 times for the single purchase
    Nov 23: 2005: Initial contact to iTunes support; they tell me this is normal that small charges may be applied to your account as 'authorization requests' Of course, these weren't normal or small charges it was billing error that charged me 9 times for a single purchase.
    After contacting them again to reiterate the fact that I was charged 9 times for the purchase, my mail is finally read and an acknowledgments is made that something went wrong. They tell me "We have investigated and resolved the issue you reported. Within 72 hours, you will receive a refund for the duplicate charges through your Paypal account, coming from the iTunes Music Store."
    Nov 29 2005: I wait patiently beyond 72 hours for all the refunds to be put in place; some are completed but 2 charges still show. One at the time is valid, its the purchase I made. ** (Not valid today because the music shows as not payed for anymore) **
    I contact Support on the 29th stating all of the refunds have not come in, they tell me there is nothing they can do and that I need to contact Paypal. "The best way to resolve this issue is to contact PayPal and advise them of the situation."
    I talk to a senior person at Paypal and they tell me there is nothing they can do, that iTunes must issue the refund. Nice. Circles!
    I write back again to iTunes Support stating that I had contact Paypal and they stated that there is nothing they can do regarding the refund, that Paypal needs to resolve the matter. iTunes writes back:
    "We're sorry that you have experienced this problem with your PayPal account. Unfortunately, we will not be able to notify you when the matter is resolved. Our engineers are trying to correct the errors, and we hope to enable PayPal payment processing as soon as possible. We appreciate your patience."
    OK, they at least acknowledge there is a problem (even if they are blaming it on Paypal) and that they are working on it.
    Dec 05 2005: Follow up today to get a status as to when I will be refunded for their error, I get no update, only the following response:
    "We apologize in the delays in processing this refund, and we thank you for your patience."
    I follow up stating I would like the full amount refunded; it seems the original purchase is listed as not payed for so I can't even watch what I purchased! At this point I just
    want to be refunded so I can cancel and delete my iTunes account.
    Whats bad:
    - Can't reject the charge on my cc since it will get rejected back to paypal, not iTunes/Apple (paypal will then likely just close my account and come after me for the money)
    - Can't reject charges in paypal, they don't seem to do that
    - iTunes/Apple support mails are incredibly canned responses and impersonal
    - I'm at the mercy of iTunes/Apple in resolving this; there is no ETA for them to resolve this issue that they created.
    - I've asked to be called regarding this matter and the requests have been ignored
    Any advice to get this resolved would be appreciated. It is has been an incredibly frustrating experience; I don't much like the idea being forced to pay off a credit card charge for services that I have not actually received and which were charged to me in error.
    Mac OS X (10.4.3)

    This is EXACTLY what happened to me and many others. Tech support returned most of my money but not all of it. Figure that one out! It is clear no music is downloaded (or in queue), it is clear an unknown error message is produced, and it is clear we, the consumer, are still being charged anyway. Will Apple require a credit card from its customers and alienate those that do not wish to use a credit card? Will Apple insult its customers and make silly suggestions such as 'Use an iTunes gift card' in much the same way a forum moderator has already recommended?
    I have an idea: Acknowledge the problem publicly (via email, for example) and fix it in a future update. Customers will be more understanding if they know there is a temporary problem and Apple is working hard to fix it. Oh, and return our money, please!
    Windows XP Pro
      Windows XP Pro  

  • Why did I get charged again for items I have already purchased?

    Why did I get charged again for items I have already purchased?

    My theory is that because the original appleID wasn't an email, they're making you switch to it when you update to iOS5.  So that creates essentially a new appleID and it isn't recognized as the one that originally made all your purchases.  Sign out of the Store and then sign in using your old ID and it should do the trick.
    The other alternative is to sync your apps rather than reinstalling them....if you can.  Hope the phone service helps.

  • TS1424 Hello! Tell me, why I paid two times for one game? Stray Souls: Dollhouse Story - Collector's Edition HD, Collector's Edition???

    Hello! Tell me, why I paid two times for one game? Stray Souls: Dollhouse Story - Collector's Edition HD, Collector's Edition???

    Check your purchase history. The second charge may be for unlocking someting in the game or might be in-game items.

  • Very slow Charge time for xperia z2

    i noticed that charging time for z2 is very slow !! anybody has the same ? any suggestions? i am using the original cable which comes out of the box .    

    Hi, this could be because it is a new phone/battery......if mine is sitting at say 15% it does take a good few hours to get up to 100%..... Do you leave the phone switched on during charging...if so check what apps etc are using the most power....top of the list should be your screen but look for abnormally high usage from an app etc Hope this helps

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