HT204150 I purchased more storage on cloud for my Iphone because i received"out of storage space"messages it has not resolved the issues still receiving same message help.
Hello I purchased more cloud storage because I continued to receive messages saying I was out of storage. I can not take photos despite having only 20 pics on the device and not many apps. Everytime I have updated my phone in the past with the apple updates, my phone develops a new issue. I have a 4s. I need guidance on storage issue. If purchasing the additional cloud storage would not remedy the situation, how do I cancel the cloud purchase. I just purchased it yesterday and I have 15 days to request a full refund according to cloud.
Hey Ms. Bert,
Thanks for the question. It sounds like you may be running low on storage on your physical device, rather than in the cloud. Which means, purchasing an iCloud storage upgrade would not resolve this issue (as you have suspected). So let’s get that taken care of first (note: you will need to contact Apple to cancel your plan):
iCloud: Cancel your storage upgrade
http://support.apple.com/kb/PH12798
Now, let’s dig into why you are losing storage on your device. You can you check your Usage, as outlined in this resource:
iPhone, iPad, and iPod: Understanding capacity
http://support.apple.com/kb/ht1867
Depending on the application, you may be able to free space up from this screen.
Thanks,
Matt M.
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