HT204266 I am trying to do updates thru my app store but it keeps bringing up my old email address and I have changed it on my phone. What should I do next?
I have changed my email address on my phone but my app store will not let me do my updates
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
Similar Messages
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I Have a new email address which I have entered into settings and it has been verified. I no longer have the old email address. When I try to update an app, it comes up with my old email address and asks for my password. It always comes back with a message that the password is incorrect. What do I do to fix this?
Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
If you already have an email account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your email address. Then tap any information you want to adjust.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
Cheers,
- Judy -
I have everything running fine on my laptop with my new email address and password, but after using the sync feature, it still won't update the old apps on my iPad without using the old email.
That is how it is supposed to work. Apps and purchased content are always tied to the Apple ID that you bought it with. You will have to continue to use the old ID and password in order to update those apps.
You can sign in and out of the accounts in Settings>Store>Apple ID as needed. -
Started getting this error today (01/14/2014) when trying to download updates from the App Store for my MBAir 11" mid 2013. Error: NSURLErrorDomain error -1100
Are updates still available for OS below Maverick?That error may result from connecting to a cellular network via a phone or mobile broadband device. If that's what you're doing, try another network.
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I'm now showing I have 9 updates in the App Store but when I click on updates it is blank and won't load. Tried to reset but didn't help. What now?
Try again later today or tomorrow. Other users are posting the same issue > Apps update not working. Was before but...: Apple Support Communities
The problem has been reported to Apple. -
I tried to change my email address ID , but now when I try to buy an app or music it still shows my old email address and won't accept my password which I did not change. What can I do as I can't download anything ?
What id shows in Settings > iTunes & App Store ? If it's the old one then tap on it and log out of it and then log in with the updated version
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I'm trying to log onto app store, but I keep getting a message the my device or computer is unable to be verified. How do I verify it when the app store will not allow me to log onto the account even when I use my Apple ID, which works with no problem on itunes. What is up and how do I correct it now!
Check your mac's Serial Number.
Some people have problems with missing serial numbers on their Macs and that's the message you get when this happens.
Click on the Apple at the top left of the screen, open "About this Mac" and click on "More Info". You should see a list with information about your Macbook Air. Check that on the Serial Number field you have your Mac's Serial. If you have "SystemSerial#" written instead then that's your problem.
You can re-enter your serial number if you have a USB CD drive, it's not very straightforward but I can walk you through it if you need it.
Cheers -
I keep getting updates from my app store but yet when I go in and update it starts the process but then a message pops up that says the download cannot be done at this time. I have had to delete a few apps because of this. I have also signed out and signed back into my account and turned my phone on and off and still does the same thing. Help!
Hi tmcrae
First check that your device is not full, maybe you may have to delete some photos or apps to make space to do updates. if its not full then you will have to try pluging it into your pc/mac running itunes then doing a backup and restore. Then you should be able to do your updates.
Sorry but i cant think of any other way if its showing as installed already but is not there.
Hope that helps
Delboy1066 -
I use iphone5, I see an app update on the app store. but when App store and click on the update tab, it doesn't show me which application to update.. just gives me a blank page.!!!! I wouldn't able to know what app has to be updated, untill and unless i get check for each every app on the app store installed on my iphone... what is the solution for this.!!!! can any1 one help me out.!!!!
Cc2528 wrote:
The iTunes Store on my iPad is set up with all my music already. And at the very bottom it shows my apple Id username. The only place it shows the previous owners id is in the App Store...
You can probably change the ID in the "iTunes and App stores" settings on the iPad....click on the wrong account ID , select sign out, then log in with your own ID, I have not done this but I think it works.....
but I would be more inclined to to the factory reset and start afresh. -
I am trying to manage my media from the computer but it keeps saying my session has timed out and I've tried it so many times. How can I successfully manage my media?
Hi Valeria07,
We want managing your media to be easy! It saddens me to hear that this is not occuring. Do you receive a specific error message when the browser times out? Have you tried using a different browser?
Thanks,
PamelaF_VZW
Tweet us @vzwsupport -
I have a printer canon mp495 and I'm trying to connect it to my iPad. But my iPad can find it the printer. Do I have to reset the printer or what app do I use?
Printopia is Macintosh-only. <Printopia for Macintosh>
Another program that is available in both PC and Mac versions is FingerPrint. <FingerPrint>
For either program, your computer must be on and awake any time you want to print.
Fred -
Im trying to download Final Cut Pro from the App store but I keep getting an error message when I hit "buy app"
The error message reads: We could not complete your request, please contact Itunes support to complete this option.You are almost there:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
Why when I try to update certain app it require an old email address and password I have not used for years and I do I get to update them on my new details
Apps are tied to the Apple ID that was used to purchase them and you will always need to use that ID and password in order to update them.
Saying that you do get to update them on your new details makes no sense at all. -
I'm trying to buy something on the App Store but I don't remember my Security questions answers what can I do
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100016) -
I am trying to make an in app purchase, but it keeps asking me to contact iTunes support to complete the transaction. I was wondering what i do?
You contact iTunes support.
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