HT204385 How do I deauthorize a dead PC?

I loaded iTunes on my new PC, but I need to deauthorize it from my old dead one before I can authorize iTunes on my new computer. However, the old dead computer was the only one authorized. How do I deauthorize it in this case, please?

But I don't have or can't find an option to authorize the new computer. I sign into iTunes, and go here:
I choose Account from the dropdown menu under my name here and I'm looking at the information at the top of the page here;
Here is what I get under "Computer Authorizations:"
Where can I access a place where I can click "Authorize this computer"?
Thanks!

Similar Messages

HT1329 I have a dead computer with itunes on it. How do I deauthorize a dead computer?

How do you deauthorize a dead computer for itunes? We only get 5 computers, and I need a new computer to be authorized for itunes.

If you've got 5 computers authorised for the account in question, and you need to free up authorizations, I'd do a "Deauthorize All" from one of the computers you have access to, and then reauthorize the computers you have access to.
For instructions, see the following document:
iTunes Store: About authorization and deauthorization

HT1420 How do I deauthorize a dead computer

As I said, how do I deauthorize a dead computer?

Expanding on what Niel said, you cannot yourself deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so it's probably not really important that you deauthorize your dead unit now. Once you reach five total authorizations, a button will appear in your iTunes Store account that will allow you to deauthorize all your systems, so that would at that time recover the now-useless authorization.
If for some reason you really feel you need to deauthorize that system now, you can try contacting the iTunes Store customer support department through their Contact form (follow the on-screen instructions) and explaining the problem to them. They might be willing to clear your authorizations for you.
Regards.

HT1420 My hard drive died. My IT guy reloaded stuff. However I needed to authorize this drive to get itunes to work. How do I deauthorize a dead drive?????

My hard drive died. My IT guy reloaded stuff. However I needed to authorize this drive to get it to work. How do I deauthorize a dead drive????? It says I now have 5 authorized devices - but this computer is now counted twice - first old dead hard drive and now this new hard drive. Thanks!

Deauthorize your computer twice, and then authorize it. If that doesn't work, use the Deauthorize All function.
(67912)

HT1727 How do I deauthorize a dead computer

How Do I deathorize a dead computer and transfer my old itunes library to a used computer.

There is no need to deauthorize unless you've reached the 5 computer max. If you have reached that max, deauthorze all computers and then authorize the one's you actually have.
As for moving the library, use the backup of the computer to move all the content to the new computer.

How do I deauthorize a dead device?

We have installed new computers at my workplace and I did not get a chance to deauthorize my old computer before itunes was installed on the new one. How can I deauthorize the old one so as to free up one of my allowable devices?

Use the Deauthorize All command documented in this article.
(99010)

HT1206 how can I deauthorize a dead machine or one I cannot access?

The computer literally failed before I could deuath anything. I apparently have 1 more authorization left.
I had authorized a work machine a few years back, but IT took it and scrubbed it or junked it.
Why don't users see a list and just select from there?

There is no list, nor is there a need or a way to deauthorize the dead computer, until you reach the limit of 5.
At that point you can deauthorize all, then authotrize the active computers.

How can I deauthorize a dead pc

I have a PC that died. Can My Itunes library be somehow recovered?? through apple maybe??

Depending on what country that you are in you might be able to re-download your music purchased from Apple (and if you are in the US, UK, Canada or Australia then TV shows as well) : http://support.apple.com/kb/HT2519
For music bought from other sites or copied from your own CDs, then unless you signed up for iTunes Match then they won't be stored anywhere by Apple - have you not got a backup of your content on, for example, an external drive ?
In terms of de-authorising your account on the computer, then you can have your account authorised on up to 5 computers at a time, and your account can only be individually de-authorised directly on a computer - though once every 12 months, when you've reached the 5 computer limit, you can de-authorise all and then re-authorise those computers that you still have and need : http://support.apple.com/kb/HT1420

HT1420 My pc hard drive crashed, how do I deauthorize it (it is dead)?

My PC crashed (the hard drive failed), how do I deauthorize a dead PC?

You cannot, nor do you need to until you reach the limit of 5.
Then you can deauthorize all.

How do i deauthorize a computer that i don't have access to and I have used my deauthorize all this year

I had to bring a new computer on line. I reached my limit of computers (5) that I can authorize for my content. The computer that I am replacing is dead so I can't deauthorize it and when I try the deauthorize all button it says I can't do that because I must wait a year to do it again. How do I deauthorize that dead computer if I can't get it running?
Thanks
Ron

Click here and ask the iTunes Store staff for assistance. Only they can perform a second Deauthorize All within the yearly period.
(120797)

How do i deauthorize a defunced computer

How do i deauthorize a dead computer after using the "deauthorize all" button withing 12 months?

Ask the iTunes Store staff to do it. What you can do on your own is limited to reduce the possibility of abusing the remote deauthorization functionality.
(58197)

TS2529 how to deauthorize a dead computer

My primary computer that I synced my iphone to completely died. I got a new computer and now when I try to set up everything on that computer I get an error message saying that I need to deauthorize one computer to add this one. Since the old one is completely dead, how do I deauthorize it?

Use the Deauthorize All command documented in this article.
(68225)

Dead Ipod how do I deauthorize it

I recently had a ipod go out on me. Now I have 5 of 5 computers authorized on my itunes account because I bought a new one. How dod I deauthorize it so I can buy another ipod for my wife? Also how expensive is it to replace the 60 gb harddrive on a 4th gen. Ipod.

iPods themselves do not need to be authorized and do not contribute to the maximum number of authorizations; each iPod inherits the authorization to play purchased music from a computer which is authorized to play that music. You can use the instructions in this article to deauthorize a computer.
(20147)

How do you Deauthorize a machine from your account

Hi all, I don't know if I'm posting in the right place or not, If I'm not then I'm sorry. How do you Deauthorize a Machine from your account, anybody know? what it is. When I set the account up to buy tracks from Itunes. I was using the same Laptop that I'm using now, Just a differnt hard drive as The old hard drive died on me. I never bought any tracks from Itunes so I didn't have any to lose. I couldn't deauthorize this laptop because I didn't know that the laptop was going to die on me. In went the new hard drive. re-installed windows xp pro & re-installed itunes 8.1 clicked on authorize this machine & it came up with 3 machines out of 5. it's the same Laptop on the account. how to I remove this laptop twice from the account is it possible cheers?, If i do remove 1 of the machines, will I lose the rights to play back the tracks that I've bought today?

You can't deauthorise 'dead' installations or computers you no longer have access to individually. However once you reach the limit of 5 authorisations you have the option to deauthorise them all in one go from your iTunes account and start over. *Just note that you can only use this option once a year*: About iTunes Music Store Authorisation and Deauthorisation
See also this article: One computer using multiple iTunes Music Store authorizations

HT1420 How can I deauthorize an old computer that I have no access to?

How can I deauthorize an old computer that I have no access to?

You cannot yourself deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so unless you've hit that limit it's probably not really important that you deauthorize your dead unit now. Once you reach five total authorizations, a button will appear in your iTunes Store account that will allow you to deauthorize all your systems, so that would at that time recover the now-useless authorization.
If for some reason you really feel you need to deauthorize a system and you're not at the five-system limit, you can try contacting the iTunes Store customer support department through their Contact form (follow the on-screen instructions) and explaining the problem to them. They might be willing to clear your authorizations for you.
Regards

HT204385 How do I deauthorize a dead PC?

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