HT2736 How to claim the gift card (HELP!!!)
Tell me how to accept the gift woucher which was sent from other iphone . i got £10 gift from my mom but i havent got an email nor my mom , but the gift was confirmed as sent . I tryed to buy an app from appstore but i end up spending £7 from my card . I feel like ripped off by Apple because i need to make another purchase and dont have any money to spend .
You will need the email since that contains the code you need to redeem. Check any anti-spam filters your email provider may have on your account to make sure messages from Apple aren't being blocked. If not, have your mom confirm that she has your correct email and try resending:
http://support.apple.com/kb/HT1541
Regards.
Similar Messages
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I Have redeemed an itunes gift card. i want to purchase an app which will cost me money (minecraft) if I buy this app will it take money from my bank account or will it take money from this gift card. And pls if you have to tell me how to Use the gift card to buy stuff.
It'll take money from the gift card; iTunes Store credit is used up first if allowed for a given purchase.
(116146) -
I need help with redeeming a $15 App Store certificate. I tried to redeem earlier in the day and it was credited to my account. I could not figure out how to switch payment from my credit card to the gift card credit. Later on in the day I see the credit is completely gone and now the card is invalid. Nothing was purchased with the gift card so I want to know where the credit went. I also have$5 credited to my Apple ID from a past gift card that I can't access. What can I do. Is there a customer service number???
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have $8.05 balance on my gift card. I tried to buy an app more expensive than that so i had to add my credit card to the apple account. But I couldn't use the balance from the gift card anymore. How can I select to use it? or did I lose it?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The MAS should use any credits first and then apply the remainder to a listed bank card. -
How can I see ALL transaction history in my account. Specifically, I want to review the gift cards I have redeemed but the amounts are not showing up in my account. I know I have over $200 in my account and I am unable to access it. The site wants me to pay by credit card and I don't want to do that. Any ideas how I can recover the money in my account?
You can only view your account's purchase history, you can't view a history of card redemptions.
My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. On my iOS devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Stores and it should show on the screen that you are taken to).
To view your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
You've tried logging out and back into your account to see if your balance then shows ? If not, and you can't see where it might have been spent, then you could try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I wrongly scratched the gift card and lost few figures of the code, how can this be sorted, I wrongly scratched the gift card and lost few figures of the code, how can this be sorted
If this page doesn't help then you will need to try contacting iTunes support (you will need to give them as much of the serial number and activation code from the card as you can read) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
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I had 10$ gift card that works only on US. I redeemed the gift card but back in the game i get buy stuff and it says "you cant buy in US store you must swich bla bla bla" i dont want ti swich because the 10 $ works only at the US store. Help please.
Hello SBentley22,
I can only imagine how upset I would be to discover that over $1000 in gift card funds seemed to be missing. I certain that I would not do well with the additional complications that you've described either. I apologize for you and your boyfriend having to cope with this situation. Certainly this was never our goal.
I was unable to locate the purchases or returns that you mention using the information you provided when you signed up for Best Buy Unboxed. I would very much like to look into this situation for you and do what I can to help, but I will need more information to begin. If you will please send me a private message that includes your full name, telephone number, and the Customer Service PIN from the receipt where the gift card was issued, I'll get started with my research.
Please know that I'm extremely grateful that you took the time to bring your situation to our attention. I look forward to hearing from you.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message -
iTunes: I just redeemed a gift card in iTunes and then rented a movie. I want it charged to the gift card but think that it was charged to my credit card. How do I ensure the charges are against the gift card?
I took this straight from the help menu.
You need to set up an Apple ID for use with the iTunes Store before you can redeem anything in the iTunes Store. You don’t need to enter credit card information to redeem only the amount of a gift certificate or card.
Hide
Use an iTunes allowance, gift certificate, or iTunes Gift Card
If you aren’t already signed in to the iTunes Store, choose Store > Sign In, or click Sign In at the top of the iTunes Store window.
Below Quick Links, click Redeem, and follow the onscreen instructions.
The amount in your account appears to the left of your account name. When you click the Buy button to make purchases, the amount changes to show how much money remains in your account.
You can use a gift certificate only in the iTunes Store for the same country in which the certificate was purchased. -
I don't, understand because both of my sister's devices will let her use the gift card directly from the mobile and her iPad mini but it won't on either my iPhone, itouch, or iPad. How do I fix this?
What does "it won't let me mean"? It's much more helpful if you actually tell us what is happening when you try to use the card.
Did you redeem the card properly in the App Store or in iTunes - at the bottom of the screen in the main tab of either app? -
I redeemed a gift card, the amount shows up in the top right corner of my account but when I try to purchase music it goes to the account that I have loaded previously. How do I use the gift card?
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
I changed my apple id and have a gift card credit on the old account which I no longer use. How do I transfer the gift card $ to my new apple id?
Click here and request assistance.
(75296) -
Hello, deployed an want to use an itunes gift card after I put in the number to use it and purchase music itunes continues to take me back to the credit card billing page. I only want to use the gift card, how to I get pass the credit card billing page. Also as soon attempt to put in my new credit card number it immediately times out can this be associated to where I'm located?
Go to your account on your computer and set the credit card to none. This will allow you to use the gift card.
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How do redeem my gift card code after I reset my ITune password? It shows no gift card listed and I no longer have that gift card but still have a balance on it.
With iOS 7 you will have to provide the password for the old ID in order to delete the existing account from your iPad. If you can't do this, contact Apple for assistance by going to https://expresslane.apple.com, then click More Produces & Services>Apple ID>iTunes Store, App Store or Mac App Store>Disabled Apple ID.
As far as your missing contacts, when you get the password for the old ID reset, sign in with the ID and your new password at icloud.com and check to see if your contacts are there. If they are, export them as a vCard as explained here: http://support.apple.com/kb/PH3606. You can then import this vCard to your new account as explained here: http://support.apple.com/kb/PH3605. -
When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?
For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.
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How do I know if the app purchases are being taken from the app gift card vs. my credit card?
And how can I see the balance remaining on the gift card?If the card has been redeemed then its remaining amount should be on your account, the card itself is now effectively zero. My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. On my devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Stores and it should show on the screen that you are taken to).
As long as you are buying content for yourself then purchases should be deducted from your balance - if you are gifting content then that can only be done from a credit card.
How purchases are billed : http://support.apple.com/kb/HT5582
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