HT3728 When I reconnect my Time Capsule after a factory reset, the Airport Utility shows ther message"Unexpected error. Try again." I also get this if I redo the factory reset.

The Time Capsule is not providing a wireless connection.
When I reconnect my Time Capsule after a factory reset, the Airport Utility shows ther message"Unexpected error. Try again." I also get this if I cancel the Airport Utility app and restart it. I performed the factory reset again, restarted the Airport Utility and received the same error. What are the steps to debug and fix the wireless problem?
My Time Capsule is connected to my FIOS router and to my Mac Mini. I am still able to connect to the Internet from the Mini via ethernet. It seems that the Time Capsule acts as a bridge for the ethernet connections between Internet to FIOS, FIOS to Time Capsule, and Time Capsule to Mac Mini.

Which model TC is this? The A1xxx number from the base please.
Try the setup in full isolation from the network.. so unplug the TC from the network.. and turn off wireless in the mini.. so you have mini--ethernet--lan port TC.. and nothing else.
Do the factory reset.
Now check if TC comes up in airport utility..
If it fails, turn on ipv6 local link.. if you are using 6.3 utility this could be necessary.
Still fails, try loading the v5 utility.. you will need to plug the computer back into the FIOS to get internet. Then depending on OS.. Lion according to your profile.. you can just down the utility.. ML takes more steps.
See below.
Do you have an iphone or ipad.. download the airport utility app and use those for the setup.. that can sometimes work better.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall 6.1 (now 6.2 if you updated) so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0

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HT3728 time capsule not connected (not seen in AirPort Utility)

I have recently moved and my Time Capsule does not appear on AirPort Utility just has a flashed amber light. I've tried a factory reset as I have recent upgraded to a second hand MacBook Pro. Some threads suggest a full backup and reinstall of OSx will do the trick but this seems extreme... any other ideas?

Do this in full isolation..
Plug a LAN port of TC into the MBP by ethernet.. I hope yours has an ethernet port.
Turn off wireless in the MBP.. disconnect anything else from the TC.
Now see if the airport utility can find it.. if nothing.. then do a factory reset of the TC..
ie.. hold in reset before you power on the TC.. keep holding in reset for 10sec after the TC powers on.. three arms or a friend helps if you don't have 3 arms. Hold in reset until the front led flashes rapidly. Then release.
Airport utility will now be able to find the TC..
Set it up as you like.. do everything.. wireless, TC name.. security.. etc. update the TC.. then return to the network.
NOTE.. no reset on the TC will do anything to data on the TC hard disk ..
You certainly do not have to wipe the laptop.. but if you have continuing wireless issues.. a clean install might be the only way to fix it.. upgrade installs are still bad news.

TIme capsule is orange, not present in Airport Utility,

Hi
I have been using my time capsule for backing up but today it is not present in Airport Utiltity, it is flashing orange as well.
Airport utility is searching for it but there's a message stating "no configured airport base stations have been found. airport utility will continue searching".
Under System preference > TIme Machine > it states "back disc is not available" and when I click 'Select Disk', it is present under the heading "Backup Discs" but the only available button is "Remove Disk". And, if I try to search for a new one, it cannot find it.
I would be very grateful if you would kindly help me. I have tried switch the TC on and off at the wall, but this did not help…..Have checked with cable and all see ok.
Thank you

How old and what model is the TC?
Have you checked in other devices.. ipad or iphone etc to see if the TC is running ok? Use the airport utility for iOS if you have igadgets.
Otherwise what OS is on the computer? Did you recently upgrade or update? 10.9.4 just went out and may cause some issues.
I have tried switch the TC on and off at the wall, but this did not help…..Have checked with cable and all see ok.
Excellent start. A full network reboot is also in order. Restart the whole network thusly.
modem.. wait 2min..
TC.. wait 2min..
rest of the stuff.
Everything must boot from off, not sleep/standby.
No luck. Follow these steps.
1. Factory reset.
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
2. Ensure ipv6 is turned on to link-local in the computer for both wireless and ethernet if you use it.
eg wireless.
3. Go to the airport utility. (or via the wifi icon in the top menu area). It will show a device ready for setup.
Run through the setup wizard.
Please do not use the proffered names. eg Fred Blog's Airport Time Capsule (Wireless)
It is far too long.. it has spaces and it has illegal apostrophe.
Please use a base station name like TCgenx (I fill in x with the actual generation).. short, no spaces and pure alphanumeric.
Please use a wireless name like TCwifi (I use TC24ghz and TC5ghz to keep the bands separate).
Complete the Wizard.
4. See if you can now mount the TC hard disk in Finder. If it fails, do it manually.
In the top menu Go> Connect to Server.
Type in AFP://TCgenx.local (Replace with your actual name. Local is the domain name and can help)
or
Type in AFP://10.0.1.1 (replace with the TC actual IP address .. that is the default when TC is router. This will only work when static though).
It will request your password. Type that in and store in the keychain.
5. Reset TM and point it to the newly named TC.
See A4 here for more details.
http://pondini.org/TM/Troubleshooting.html
Do not worry if it shows it is going to start the whole backup. It will find the old backup once it starts. Nothing you are doing here will mess the original backups.
You are just correcting certain weaknesses is the network standards.
No luck post back with as much detail as possible.. modem, how the TC is connected to modem and computer, computer type and OS etc.

Time Capsule connected but not visible in Airport Utility

Hi there,
My Time Capsule is visible in the finder windows as a drive, I am connected to it, and it is my link to Internet, it is visible from my wife's iMac in the next room, but it won't appear in the Airport utility (I can see only the two Air Port Extreme that are in other parts of the house for remote speakers).
All this is done within the same network as far as I know, so I don't see where the problem comes from.
In fact I want to access my TC configuration in order to get back the password needed for my wife to connect to it.

Philippe Platon1 wrote:
My Time Capsule is visible in the finder windows as a drive, I am connected to it, and it is my link to Internet, it is visible from my wife's iMac in the next room, but it won't appear in the Airport utility (I can see only the two Air Port Extreme that are in other parts of the house for remote speakers).
If you can temporarily connect your computer to the Time Capsule with an Ethernet cable, you should be able to see it in AirPort Utility.
In fact I want to access my TC configuration in order to get back the password needed for my wife to connect to it.
Until you can resolve the AirPort Utility issue, you may be able to recover that password with the Keychain Access utility.

Time Capsule won't connect to internet, Airport Utility

Tonight we lost power, and ever since our Time Capsule been out of commission. The cable modem is working when I directly connect it to my computer via the ethernet cable. I've unplugged the Time Capsule several times. When I plug it back in the amber light comes on solid for about 30 seconds, then goes off. I have tried the hard reset by putting a pin in the reset button while plugging the Time Capsule in. The amber light will flash, but then I'll remove the pin and the amber light comes on for the same 30 seconds, then goes off again. It is not findable by Airport Utility.
Someone please tell me my Time Capsule isn't dead...

Someone please tell me my Time Capsule isn't dead...
Sorry but more than likely it is.. If the LED goes off completely there is no power.. the LED will always be on and doing something the whole time the TC is powered unless it fails.
What model is it? How old?
30sec is a long time for the power supply to run before failure.. put your hand on it and feel if the hard disk is starting up.. you will feel the vibration.. if you put your ear to it, you should hear the fan start up, within a couple of seconds of power on.. and turn off again at around 30sec mark..
Observe also the ethernet connectivity LEDs.. do they go green.. during startup they should all flash green briefly and then one of them should come on. Try leaving out the ethernet and see if just wireless works.
But all of that will prove is working or not.. if dead check age.. less than 3years and still have apple care on a computer, Apple will replace it. Otherwise you can get it fixed. but not via Apple, they will not open them.

Time Capsule connection cycle & not found in airport utility

Hi all,
Multiple TC problems. I have a TC, and an AE on a network (TC as core, AE as extender). The network is fine on my MB and MBP, but my PC gets disconnected every 20 minutes, which is infuriating. Also my Airport utility cannot see my time capsule, even though it must be working (my wifi is fine, and its the primary).
The firmware on my AE is up to date, and I updated that when I last updated the TC, so I assume they are both the same.
Any suggestions? should I just return it?
Thanks in advance for help!

Similar problem, I have had my TC replaced, same issue with new one, it goes offline but is still delivering internet.
I can ALWAYS access my 2 other airport expresses, but daily the TC becomes unable to access from Airport utility.It shows up but fails reading TC config. I reboot the TC and all is well for a day at most. I can ping the TCs ip when this is happening and the TC continues PPPoe to fiber connection.
I have downgraded the firmware upgraded it again, went to default settings... nothing makes a difference. I checked all cables and switches they all seem fine.

Time Capsule Not Visible In Finder Or Airport Utility

I recently purchased last week a 15" mac book pro and a 2 tb time capsule. This is my first mac and first experience with time capsule.I am running Lion. Ever since initial setup and a few calls to apple care the time capsule does not show up in finder or airport utility at times, sometimes it just re appears for a short while then disappears again. Apple care has had me hook directly up via cable to the capsule to switch channels thinking I was getting interference and also had me reset the keychain. I am still having the same problem. Has anyone else experienced this problem, or does anyone have a suggestion to fix this problem? Thanks!

Is the time capsule the main router in the network? If not try and rearrange the network so it will be.
I am not sure that Lion is working very well with TC. There are too many issues popping up.

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* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
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You can delete active-update.xml and updates.xml as well if present.
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(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.
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When I trying to sync the Iphone Itunes show me message about error 0x009bd33

When I trying to sync my Iphone, Itunes shome message about error 0x009bd33
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HT201250 How to restore laptop from time capsule after replacing hard drive

How do I reload all my programs and files from a time capsule after changing hard drive? Also Apple store reloaded with Snow Leopard and not Lion. Will that be a problem? Thank you

Plug the external drive into a computer by usb or whatever box you have available..
When you say blank, is it correctly formatted.. we recommend HFS+ which is Mac OS Extended (jorrnaled)
Make sure you use GUID type disk setup not MBR if it came from PC world.
Copy the files via finder from TC to the external drive.

Cannot access disk in Time Capsule after updated to 7.4.1

I have a macbook pro and a PC(MS Vista), both connect to the Time Capsule via LAN.
After I updated the Airport Utility to 7.4.1 in PC several days ago, I could never access the disk in Time Capsule via PC, it always said "Unknown user, incorrect password, or login is disabled. Please retype the login information or contact the disk's administrator". However, everything is fine when I use macbook to access the disk.
I tried to reset the password, tried to access with disk password or with accounts, but nothing worked.
Whatever the password I changed to, it always show the same dialog.
Thank you for your helping!

I had the same problem.. Updating to 7.4.2 seems to have solved the problem, for me anyway. There seem to be a lot of posts about people noticing network slow downs. Can't say I have, but currently I can't access my printer attached to the USB port on my TC from my PC. My iMac can print to it no problem. Bought printer after update installed. If someone can point me in the right direction of solving that problem that would be great.
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Can't connect to time capsule after clean reinstall of Yosemite

Hi
I was having performance issues with my MBP and it looked like a clean reinstall of Yosemite was the answer. I have performed the reinstall and re install my apps. I want to bring back my data from my time capsule but I can't connect.
When I tried in Migration Assistant it said there were problems connecting. If I use Finder, it is visible under the Shared heading but it says I can't connect.
How can I reconnect my time capsule so that I can bring back my data?
Thanks in advance.

Reset the TC to factory.. redo the setup from Yosemite version Airport Utility.. no files are lost doing this.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
When you do the setup, give the TC short names with no spaces and pure alphanumeric characters.. same for passwords.. 8-20 characters.
Now in Finder mount the TC by IP address rather than by name.
Use Go, Connect to Server from top menu,
SMB://10.0.1.1 for example.
It has to be static IP which is default in router mode but not so in bridge.
If you are bridged use the name or fix the IP.. dhcp reservation in the main router.
Type in like this for name.
SMB://TCname.local (replace with your new name and local is default domain .. it is important and helps).
Remember to save the password in the keychain when asked.
Good luck.. and if it fails clean install Mavericks or even Mountain Lion.. they work so much better.

Airport disk utility can't read time capsule after a relocation

airport disk utility can't read time capsule after a relocation. Wether I connect ethernet or wifi, airport doesn't read it. Even after reset.

Do a full factory reset.. and you will need to reconfigure it.. that is the usual process when you move networks.
You can do a fully manual setup though. The new v6 utility is just lousy at locating the TC.. if you still have a computer.. even a PC running windows it will do fine on v5 as long as the TC is not the latest model..
Or use iOS version airport utility.. it also seems to have less issues than the mac version.

Problem with Time Capsule after backup session

I have a problem with Time Capsule after a backup session. Our two Macs (on Maverick) loose connection with the station and the only thing that seems to help is unplugging the Time Capsule and starting it again! After the next backup session the same thing happens again. The Macs seem not to be able to hold on to the connection and continually loose it. The iPhones and iPads that we have (4 units) are not affected - it is the Mac Mini and Mac Powerbook that experiences this problem!
I would be grateful for your help!
Thor

This is standard Mac issues and has been a bug floating around since Lion.. it hits some people worse than others.. but once it starts it is awful hard to get rid of.
Just to confirm the connection to internet is not a problem?? Just the hard disk drops out?
I recommend you
1. Reset the TC to factory.. and start over with all new names.. short, no spaces pure alphanumeric.
TC name and wireless name/s should conform. By default the disk share name is data which is fine.
2. Mavericks has changed over from using AFP to SMB for network filesharing.. why Apple why??
This is unhelpful to say the least. Many many people are struggling with TC and being unable to mount the network drive.
So do it manually and force it back to AFP.
In Finder use top menu, Go, Connect to Server.
Type AFP://TCname or TCIPaddress (it must be the network name of actual TC.. or its IP address)
When the computer locates the resource it will ask for a password.. it is public by default.. supply your password or public and save it in the keychain.
3. Delete the existing TM setup and start over.. See A4 here. http://pondini.org/TM/Troubleshooting.html
I cannot promise this will fix it but should reduce the problem to now and then.. rather than every time TM needs to backup.

HT3728 When I reconnect my Time Capsule after a factory reset, the Airport Utility shows ther message"Unexpected error. Try again." I also get this if I redo the factory reset.

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