Itunes says my in app purchases were refunded but i have not received any money for them. what do I do?

On 4/3 3 54.95 purchases went through on my checking account. I had a 50 dollar I tunes card and tried to buy an item worth 50 dollars. but instead 54.95 was charged 3 times from my bank account on iTunes card. I talked to my bank and iTunes. ITunes said they would refund all of them. I check my apps purchases on my pc and all 3 of the charges say refunded but I have received no money. On top of that I did not receive anything I purchased. what should I do to get my money back?

It can take a number of days before the refunds will show on your card - if they aren't there by the end of the week then try contacting iTunes Support again.

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Itunes has emailed me saying I was refunded, but I have not recieved the money

I purchased Monopoly for Ipad, instead of a free monopoly hotels game, i reported this to itunes, and i havr recieved an email confirming a refund, yet I have not recieved the money, I was wondering if this has happened to anyone else, or anyone can help me?

Refunds
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Products purchased from the Apple Online Store using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email within 3 business days. If you’d like us to mail you an Apple Store Gift Card, ask the representative helping you. You will receive it within 8 business days via United States Postal Service (USPS). If you purchased an item from the Apple Online Store and are returning it to an Apple Retail Store, you'll receive an Apple Store Gift Card by email within 3 business days.
If you paid with a money order, cashier’s check or other cash equivalent, you will be refunded in the form of a check from Apple, which will be mailed to your billing address. Please allow about 10 days to receive your check from the time we receive you return.
> If you have the Reference Number with you for your Refund you can Contact Apple Support and ask them to Update you with the status of Refund.

HT204088 I purchased a gift, (album from itunes), but I have not received any confirmation email. It doesn't even show up on purchase history. Is there a way of double checking that I did tried to purchase it? I am I doing anything wrong.

The person I sent the gift to has said they have not recieved anything. Any suggestions?

Sorry for the large title / subject box. This is my first time on ASC

I believe I purchased the software but I have not received the code to install the software. Please help!?!?!

How do I get the code to download the software???

if you purchased a cc subscription, download the cc desktop app, https://creative.adobe.com/products/creative-cloud
and use the app to install your programs.
otherwise:
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Question about app itune, it automatically charge money from my card on Apr/24th, but i have not buy any music or any apps on that day!! what's wrong

question about app itune, it automatically charge money from my card on Apr/24th, but i have not buy any music or any apps on that day!! what's wrong ??

Please look at your E-Bill and click report a problem.

As of today, neither sample songs on the music store nor songs already downloaded will play correctly. They are stuttery and slow. I have iTunes 10.5 and have not downloaded any upgrades for anything recently. They were working last night. Thoughts?

As of today, neither sample songs on the music store nor songs already downloaded will play correctly. They are stuttery and slow. I have iTunes 10.5 and have not downloaded any upgrades for anything recently. They were working last night. Thoughts or advice?

I found a solution that worked for me. Here is what I did and where I found it.
"Looks like I tracked down the problem, it worked for me so I hope this works for everyone else experiencing problems. Go to your Task Manager and locate the program APSDaemon.exe (Apple Push)..... if you see this executing terminate the program and then startup iTunes and it should come up fine. You will see afterwards that APSDaemon.exe (Apple Push) starts back up but this is fine as long as iTunes has already started.
I tried playing both music and syncing up my iPhone with no problems. Note if you shutdown iTunes again you will have to terminate the process APSDaemon.exe (Apple Push) again. Haven't had time to see what in the world Apple Push is but this appears to have corrected the problem so that you can at least use iTunes and sync any device that needs to be synced.
Hope that helps everyone!"
https://discussions.apple.com/message/16998456#16998456

HT1933 My daughter downloaded a bunch of apps and I need to know how to get them reveresed. I have not received any email receipts, but they did show up on my bank statement. This happened within the last few hours.

My daughter downloaded a bunch of apps and I need to know how to get them reversed. I have not received any email receipts, but the charges have shown up on my bank account. This has all happened within the last couple of hours. I have tried numerous times to "report a problem" but am not having any success. Keeps redirecting me to support. I need help trying to get a hold of someone. I know that there has been a settlement recently about this situation.

Apple - Support - iTunes Store - Contact Us - http://www.apple.com/emea/support/itunes/contact.html
How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918

Someone using my credit card. Saw my billing statement. I dont purchase on feb 18 it cost usd 34.99 in peso 1,609.41 but I have never received any receipt I bought it. I can send to u my credit card paper bill. Pls explain to me. Who bought it?

Someone using my credit card. Saw my billing statement. I dont purchase on feb 18 it cost usd 34.99 in peso 1,609.41 but I have never received any receipt I bought it. I can send to u my credit card paper bill. Pls explain to me. Who bought it? What apple id who bought that big amount of app. Pls help me. Its to expensive. I want who/what apple id sign in and purchase app and using my credit card. Pls reply. Thank you so much.

You need to contact Applecare at AppleCare phone number: (800)-694-7466, and ask to speak with iTunes consumer account protection.

I have purchased bag of gems for game clash of clans. My credit card was charged twice but i did not receive any bag of gems

I have purchased bag of gems for $9.99 in game clash of clans. I saw the message ithat the order is not completed, i did it again, my credit card was charged twice but i did not receive any bag of gems. Please advise

If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Since the new iOS it keeps saying I've jail breaked my iPad but I have not done this

Since the new iOS it keeps saying I've jail breaked my iPad but I have not done this. Has anyone had this problem and how can I get rid of this?

You might try doing a restore using iTunes on a computer - make a backup of your content, then restore to factory condition then restore the content.
If that does not clear the problem, you can attach to the computer/iTunes using the DFU mode:
Power down the iPad.
Start iTunes on the computer and connect the USB end of the cable to the computer.
While holding the power button on the iPad connect the dock/lightning connector to the iPad and continue to hold the power button.
After three seconds keep holding the power button and start to hold the home button.
After ten seconds release the power button and continue holding the power button.
After twenty seconds more, release the home button.
You can now restore your iPad and see if that hasn't cleared the problem.
If that does not clear it, take the iPad to an Apple store genius bar for help.

I have not recieved any licence # for my Creatice Cloud apps

I have a creative cloud membership, have downloaded Indesign, Photoshop and Illustrator CS6 from the Cloud Client. The software opens as trial versions and I have not been able to find any license number to register. I have not recieved any mail from Adobe with this and it is not present at my account. How do this work?

Hi Manish. Thank you. The issue was that The application manager was set to Norwegian as language in The preferences. I set that to English and re-installed everything. Now it's working fine.
Regards Tor
Den 29. mai 2012 kl. 01:04 skrev Manish Kumar <[email protected]>:
Re: I have not recieved any licence # for my Creatice Cloud apps
created by Manish Kumar in Adobe Creative Cloud - View the full discussion
Close all application and Clear the bowser cache. Launch CS6 application and check, if you still get the activation .
Click on License the software and type in the Adobe ID. It would work.
Check this link if the above step din't resolve the issue: http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l
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Question - purchased teacher edition. submitted info, have not received Serial Number?

Question - purchased teacher edition. submitted info, have not received Serial Number?

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If YES, read below
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If NO, you need to contact Adobe
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
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I purchased an upgrade to Lightroom 5 about 2 hours ago, and have not received any emails

I purchased an upgrade to Lightroom 5 about 2 hours ago, and have not received any emails

Sometimes, the e-mails wind up accidentally in your Trash or Junk folder. Check there.

I am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support.

i am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support. Can i know what should i do to retrieve my security question's answer?

http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
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-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

Apple keeps saying they will be sending a verification email (so i can verify my apple id), but i'm not receiving any. what do i do? pls help.

apple keeps saying they will be sending a verification email (so i can verify my apple id), but i'm not receiving any. i cannot use my apple id, because it has not been verified yet; and i can't verify because i'm not receiving any mail from them! what do i do? pls help.

Hi irismla,
Thanks for the question. If I understand correctly, you are not receiving a verification email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
If you didn't receive your Apple ID verification or reset email - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

Itunes says my in app purchases were refunded but i have not received any money for them. what do I do?

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