HT4061 My iphone will not turn on.  I can't call Apple, obviously.  I can't chat with an Apple rep because I can't turn on my phone to get the serial number.  Now what?

Help!

See Here for  >  Frozen or unresponsive iPhone
Try this First...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430
More Info here...
https://discussions.apple.com/message/19521062

Similar Messages

  • HT201210 I keep getting unknown error 3 when trying to restore my Iphone.  On line and chat support won't accept my request as I can't open my phone to get the serial number

    this evening has been torturous My phone said I needed to restore thru Itunes/support
    I tried and keep getting UNKNOWN Error 3
    I tried to get support but I can't open my phone to get the serial number.
    Now WHAT????

    I was doing some research on this problem for a friend and came across your post and thought I should share this:
    https://discussions.apple.com/thread/5372052?start=30&tstart=0
    Hopefully it helps, good luck.

  • I need help turning off the "find phone" on my 4G iPhone, but don't have the phone to get the serial number

    I am looking for direction on how to turn "OFF" find my phone.  I do not have the phone or serial number.

    Remove it from your account by signing in to icloud.com/find,
    selecting the device, and clicking Erase. When the device has been
    erased, click Remove from Account.
    You do not need the serial number to do this, but you may
    be able to find the serial number here:
    iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
    Scroll down to the section on getting information from your computer.

  • HT1349 How can I obtain an original receipt for a Time Capsule (external hard drive back up) that was stolen?  I want to get the serial number of the device.

    How can I obtain a receipt for the purchase of my Time Capsule back up external drive.  My drive was stolen and I am trying to find the serial number of the device.

    Unless you registered it, for warranty purposes, with the manufacturer, there's no way.
    Or if you have the box it came in, the box may have the S/N.
     Cheers, Tom

  • HT1529 If you lost your ipod before you could get the serial number then what do you do ?

    I also need to know how to get a new one i have a two year plan on it and its for stolen or broken ipods do you have to have a serial number to have them contact it ?

    Your question is unclear...
    Report lost or stolen Apple product
    http://support.apple.com/kb/HT2526
    Be sure to read the  Additional Information Section.

  • HT1267 what if your iphone 4 does not turn on and you dont have any way to get the Serial number what do u do

    what if your iphone 4 does not turn on and u have no way to get the serial number what do u do

    If you eject the SIM card tray the serial number is also there.  It's tiny, but there.
    When my iPhone won't turn on I first charge it with a known good cable for a few hours.  If nothing after that I begin a warranty lookup for repair.

  • HT1459 My iPod touch 4th generation will not even turn on so I can't get the serial number.

    My ipod touch 4th generation will not even turn on so i can not get the serial number. what can I do?

    If you synced with your computer then use the iTunesmethod included here:
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • HT4061 My Child has disabled my ipad mini...It ran out of charge and now is disabled for 22928370 minutes, what can I do as I cant get onto the ipad to get the serial number to speak to an advisor and its only 10 months old. HELP!

    Please help me....
    My Child has disabled my ipad mini...It ran out of charge and now is disabled for 22928370 minutes, what can I do as I cant get onto the ipad to get the serial number to speak to an advisor and its only 10 months old. HELP!

    Hello Jesslocko,
    Before following the iPad Restore process make sure you have updated version of iTunes installed on your computer, to check that Open iTunes on your computer click on Help and then check for updates ( If there is any updates available then Install it ) and If you do not have iTunes Installed or if you want to directly update the version of your iTunes then Download and Install iTunes from here : http://www.apple.com/itunes/download/
    1. Make sure your device (iPad) is unplugged (Disconnected) from your computer (this should be the computer that you use to sync your iPad or you can use any other computer with iTunes installed in it). You can leave the USB cable connected to your iPad though.
    2. Turn off your iPad. Press and hold the power button on the top edge until a slider appears. Slide it from left to right to power off your device. If the slider doesn't appear (because your iOS device has frozen up) then hold the power and Home buttons down until the iPhone or iPad turns off.
    3. Ensure your device has a decent amount of charge. Leave it plugged in to the mains for 10 minutes or so if you see the flat battery icon. (iPad low battery)
    4. Hold down the Home button (the round button at the bottom of your iPad screen) and connect the other end of USB cable to the computer this should cause your iPhone or iPad to turn on. Keep holding the Home button until you see the iTunes and USB cable images on your iPad screen, then release the button.(iPad recovery mode)
    5. In iTunes (launch the application if it isn't running on your Computer), you should see a message saying an iPad has been found in recovery mode.
    6. Click OK and then click on Restore to bring your iPad to Factory settings

  • I purchased a new computer and also Adobe acrobat XI Pro.  It has not worked properly.  I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number.  What can I do?

    I purchased a new computer and also Adobe acrobat XI Pro.  It has not worked properly.  I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number.  What can I do?

    Hi,
    Have you tried the help documents below:
    Error "The serial number is not valid for this product" | Creative Suite
    Invalid serial number error
    In case of any other error message, please specify.
    Regards,
    Sheena

  • IPhone 5 bought from someone on gumtree. He wants the serial number. What if he blocks the phone?

    Today I bought an iPhone 5 from a seller on gumtree.  He has text me asking for the serial number for the phone. I'm worried he is going to block the phone. What can I do?

    This was his message
    "Sorry to trouble you. I'm the guy that sold you the iPhone this morning. I need to ask a small favour! Can I get the serial number of the iPhone? The reason I ask is the other iPhone I sold to a guy on ebay and he's giving me a headache and think he trying to con me out of some money so need to check both phones out. Thanks"

  • My Illustrator cs6 keeps crashing.  I want to reinstall it but I do not have the serial number anymore What do I do?

    My Illustrator cs6 keeps crashing.  I want to reinstall it but I do not have the serial number anymore What do I do?

    z,
    You have registered the serial number in connexion with activating the software, so you should be able to find it here (if you still have the same Adobe ID):
    https://www.adobe.com/account/my-products-services.html
    If not, you should be able to get it on either of these pages:
    Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
    http://helpx.adobe.com/x-productkb/global/service1.html
    Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
    http://helpx.adobe.com/x-productkb/global/service-c1.html

  • HT204204 I need help talking to a person. My phone is not working so I can't call and i can't get the serial number to get ahold of anyone. what do i do

    How do i get ahold of a real person? My phone is only showing a black screen so I can't get on it to get the serial number or call anyone. please help

    http://www.apple.com/support/iphone/contact/

  • If  someone  stole  your  ipod and deleted your apple id from icloud and u don't know the serial number. What can u do?

    if  someone  stole  your  ipod and deleted your apple id from icloud and u don't know the serial number. What can u do?

    To delete your iCloud account from Settings>iCloud they have to enter your ID password.
    The can place the iPod in Recovery mode and they restore the iPod but they will have to enter your iCloud ID and PW to activate the iPod.
    lost/stolen                                     
    No app on the iPod is required.                           
    - If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
    - You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
    iCloud: Erase your device
    iCloud: Use Lost Mode
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the iPod and report to police
    - There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
    - Apple will do nothing without a court order                                               
    Reporting a lost or stolen Apple product                                              
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • HT4061 last night I stole my ipad and not how to get the serial number I have the itunes account that I do

    last night I stole my ipad and not how to get the serial number I have the itunes account that I do

    What To Do If Your iDevice or Computer Is Lost Or Stolen
    If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
    Reporting a lost or stolen Apple product
    What-To-Do-When-Iphone-Is-Stolen
    Lost or Stolen iPhone? Here’s What to do.
    6 Ways to Track and Recover Your Lost/Stolen iPhone
    Find My iPhone
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
    Find My iPhone
    Setup your iDevice on MobileMe
    OS X Lion- About Find My Mac
    How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
    Third-party solutions for computers:
    VUWER 1.5.4
    Sneaky ******* 0.2.0
    Undercover 4.7
    LoJack for Laptops Premium Mac
    STEM 2.1

  • My iPad got stolen and it is offline on find iPhone, is there a way I can locate it get it back or even get the serial number of it

    My iPad got stolen and it is offline on find iPhone, is there a way I can locate it get it back or even get the serial number of it? I'm really mad and sad about that.

    The only to potentially find is if you can do so via Find My iPhone - which will only work if it's connected to a network and the device hasn't already been wiped and/or Find My iPad disabled on it.
    If you haven't already done so then you should report it to the police. You should also change your iTunes account password, your email account passwords, and any passwords that you'd stored on websites/emails/notes etc, and if it's a cellular model then contact your carrier.
    In terms of the serial number, if you have a backup of the iPad on your computer's iTunes then you should be able to go into Edit > Preferences (iTunes > Preferences if on a Mac), select the Devices tab on that, and then hover your mouse pointer of the iPad's backup : http://support.apple.com/kb/HT4061
    If the iPad was registered to your iTunes account you might also be able to get it from your support profile : https://supportprofile.apple.com/

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