HT4528 Who do I contact to get a refund for an icloud update on my iphone?

Who do I contact to get a refund for an icloud update on my iphone?

What do you mean by an "iCloud update"? iCloud is free unless you request additional space. Did you indeed purchase additional storage? If not, what it is that you're referring to?

Similar Messages

  • I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you, I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you

    I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you

    Call the Apple online store.  If you're in the U.S., call 1-800-MY-APPLE.

  • HT201318 how can i get a refund for my icloud upgrade? i am within the 15 days

    how can i get a refund for my icloud upgrade? i am within the 15 days

    If in the US, follow the link below -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • HT201318 How do I get a refund for extra iCloud storage I bought but don't need.  I can't figure it out

    How do I get a refund for extra iCloud storage I just bought? I can't figure it out

    I was able to get a refund processed for storage I accidentally purchased by calling the above number ^^.
    It did take me three calls because the system is fully automated and it was difficult speaking an answer to any of the automated questions that would actually get me to a live person - the first time I was automatically hung up on for not replying; the second time I couldn't get past the automated system.  The third time I was finally transferred to a live person; and after being transferred to a second live person it took about 20 minutes to get the refund processed.  I'm hoping it goes through and will be watching my credit card statement closely for the next week.  Apple will call me back a week from today to ensure the refund was processed.

  • HT201318 How can I get a refund for my iCloud storage

    How can I get a refund on my iCloud storage backup

    If in the US, follow the link below -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • Has anyone else spent 4 hours trying to figure out how to get a refund for extra iCloud storage you accidentally purchased?

    Has anyone figured out how to actually get a refund for iCloud extra storage? I accidentally purchased too much extra storage. The supports site says "Cancel storage not needed" within 15 days.  But there is no instructions on HOW to do that. I have searched for hours for instructions. I did Express Lane Case #s only to have Apple Support "close" these cases with a "resolution" that they told me to visit their support sites. I am in a loop! I have had 3 Case numbers for this with no one giving me the credit refund. I finally was given a phone number.  Been on hold so long my cell dropped the call and had to start over...3 times. Of course, all very nice people who took my phone number in case they need to call me back and then never called me when I lost the call. None of them had the security level for refunds so I had to be sent on to the next person and then the next, all with rediculously long hold times. I finally gave up for the night. Tried to "chat" online, but the only option is to "Chat Later" when I feel like trying again. Again, no explanation on why that is the only option showing (too busy, closed for the night?). Is the ploy here for me to realize I already spent more hours of my time than the cost of the error and I'll eventually give up? On this site I did see someone post a refund resolution for MobileMe. Those instructions are not working for iCloud storage canceling. There was no "choice" to click for canceling that I saw.

    I did get this resolved the next day. So the solution is to not try to resolve this in the evening, the were understaffed. I called the next day during business hours and had the opposite experience. I got in and was only on hold 5 min. Again the first support person could not give refunds and I was passed on to her supervisor, but again the hold time was reasonable. This person was very easy to work with and she took care of the issue. I explained that it was not completely clear that the cloud is not meant to be backup for all your pc files, thus the reason for so many cancelations once we get it and find out what it cannot store. The online support sites could do a better job telling you that refunds require phone calls (during days hours).

  • HT4528 I was charged for the same ringtone twice. Who do I contact to get a refund??

    I was charged for the same ringtone twice. Who do I contact for a refund???

    http://www.apple.com/support/contact/

  • App purchased accidentally. Who do I contact to get a refund

    My ten year old daughter who had a learning disability had a snow day yesterday and decided it was ok to use my iPad.  She downloaded an app that said free in the title but it was actually $ 99.99. I was wondering if there was anyway to get a refund on it.

    The app may have been free to download, but quite a few then allow in-app purchases to be made within them e.g to unlock features and/or levels. You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    You can also turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and depdending upon what version of iOS that you have on it you may also have a Require Password setting onthe Restrictions screen which you can set to 'Immediately' (the default is a 15 minute period during which it doesn't need to be re-entered).

  • Whom must I contact to get a refund for being double charged?

    I am absolutely infuriated with the lack of HUMAN BEINGS that can help me. I can get support for my phone and talk to a person. But as soon as they realize that my issue is with itunes I am told I HAVE to go through the online support and that they do not have "Live" support for itunes. Absolutely absurd!
    Meanwhile the issue is that my computer had an extremely bad virus that would not allow me to pretty much do anything(couldn't even play solitaire). So I had to re-install windows. This virus was so malicious it wouldn't even allow me to restore my files to it's backup. I lost ALL of my purchases. Wel l no big deal I will just redownload them(I have had to redownload a few items before, it was free because I had already purchased them). Then yesterday I receive an email receipt for the "purhcases"... I PURCHASED these items months ago. Why am I being charged again. I have lost my entire library which iorth hundreds of dollars(could well be over a $1000 worth of purchases) I have no way to get them back without redownloading them, but I am being charged for downloading things a second time. Why?
    I am also in the unfortunate position of being broke and my bank account was over drawn, so I have to incur a $34 fee for the overdraft for a $21 purchase. Thankfully I didn't continue trying to refill my library or I might be in a LARGE amount of debt. Why doesn't itunes recognize that I have purchased these items already? I am EXPECTING a full refund. I have already dealt with my bank and have thankfully avoided the fee. But after getting the run around from itunes support this morning, I made a a 5 minute phone call to my bank and they refunded my money no questions asked... and they didn't even ask for proof! Amazing SUPPORT, but I get absolutely jerked around by Apple.
    The fact that I can't directly contact someone to be able to take care of this promptly is beyond my ability to fathom! This is one of the RICHEST companies in the world, there is no excuse for leaving your customers out to dry like this when they have a legitimate issue. This wasn't some petty request for a yet another add on to my Angry Birds app( if I wanted that I would write an e-mail to the company that makes the game). I realize that not every request in the world can be handled in a personal fashion sometimes. However I feel extremely baffled by Apple's policy on handling this so far. I am one of those people out there that actually purchases and downloads everything legally. And this is how I am treated?

    I realize that my complaints aren't reaching Apple through here. I asked a question and stated what the issue was. I am aware that a person will eventually reply to the e-mail complaint I already sent. However, I was refering to being able to voice my concerns, with my voice. I was able to call for support for just about any other Apple product or service and reach a person on the other end very quickly. However when it comes to itunes, they choose not to offer a call center. There is no excuse not to have one.
    A "simple" search was already done and I found many many many articles that had suggestions for issues that I was not experiencing. What may seem simple to you, wasn't for me apparently. Also, I had previously downloaded items that had been purchased and downloaded before in the same manner that I downloaded these recent items. I wasn't charged in the past, so I had no reason to believe I was going to be this time.
    And while I appreciate your oh so slightly condescending help("A simple search.. blah blah blah") It didn't answer my question on how to contact someone for a refund. If you follow your own advice, you will find that I then have to choose the product that I need support for. After selecting itunes it leads me to the page that put me here with the community. No e-mail to contact them through, no phone number(because they don't offer live support). I have no reason to believe Apple isn't purposely trying to be a pain in the behind at this point. Why is it I can't talk to a person on the phone about this issue and get it resolved immediately like I can with other products and services? My bank took care of everything with LITERALLY a 9 minute phone call this morning. However I have been trying to find a way to contact the "correct" group of people who offer support for the store so that I can get a refund and am getting the run around. There is zero excuse for why this process is as complicated and drawn out as it is. Everything about Apple is user friendly, except for their support!
    I apologize if you weren't attempting to be condescending, but there was no reason to word it like that unless you were. I will attempt to redownload my past purchases by following the instructions through the link you provided, and will mark your answer as helpful.
    Cheers

  • How can I get a refund for my iCloud upgrade?

    .

    If it's been 15 days or less, contact the Apple online store (1-800-MY-APPLE in the U.S. and Canada).

  • HT201318 how do I get a refund for a purchase of icloud storage plan?  I purchased it 2 days ago and do not need it.

    How can I get a refund for a icloud storage plan I bought 2 days ago.  It was not the problem and I do not need it.  I want a refund.
    Thanks,
    Sammiefromtx

    Refund:
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Keeping current plan, but downgrading when it ends:
    Settings>icloud>Storage & Backup>Change Storage Plan.  Look at downgrade options.  There you can choose the plan you want when the current one ends.

  • How can I get a refund on my iCloud upgrade w/ out paying $ 19.95 for tech support?

    How can I get a refund for an iCloud upgrade w/o paying $19.95 for tech support? Help plz!!!!!!

    If you upgraded with the last 15 days, call the Apple online store at the number shown on the bottom of this page.

  • Who do i contact to get my iphone 4 blacklisted so the person who stole it will not be able to use it

    who do i contact to get my iphone blacklisted so the person who stole it will not be able to use it

    Contact your carrier to see if blacklisting the IMEI is a service they provide.

  • Ever since I had my screen replaced, my laptop has slowly gone to ****. Half of my songs have been lost, webpages die out, shockwave crashes, and no I can't even sign into my laptop. Who can I contact to get this all fixed?

    Ever since I had my screen replaced, my laptop has slowly gone to ****. Half of my songs have been lost, webpages die out, shockwave crashes, and no I can't even sign into my laptop. Who can I contact to get this all fixed?

    How about the people who fixed the screen?

  • I am NOT a Verizon Customer nor is my number a Verizon number. So why am I receiving automated spam for them saying "Verizon we care about you. Thank you. And have a nice day"??? Who do I contact to get them to stop? Most everywhere I've looked required m

    I am NOT a Verizon Customer nor is my number a Verizon number. So why am I receiving automated spam for them saying "Verizon we care about you. Thank you. And have a nice day"??? Who do I contact to get them to stop? Most everywhere I've looked required me to be a Verizon Customer in order to contact them....Even calling the number back tells me to enter my number and then tells me I'm not a Verizon Customer. Dial 611. Then hangs up on me...

    This is one of the drawbacks with cellular numbers. The device number at one time was used by a Verizon customer. They may have changed it or more than likely ported to the service you are on then either gave it up, or changed it. You as a customer then get it.
    The only solution I can recommend is have your service change the number. However depending on who had it previously you may have more texts and spam calls. Or may get lucky and get none.
    Good Luck

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