HT4623 I am trying to update from ios5 to ios7 can you help me?

I am trying to update to ios7. Can you help me? I need to go from5 to 7.

Assuming you have an iPad 2, the article you came from details what you need to do.
Just follow it, step by step. Is there something you don;t understand about it?
Just to make sure you have an iPad 2. does your iPad have a camera?
If it does not have a camera then it is an iPad 1 or First generation and cannot be updated past iOS 5.1.1.

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When I try and launch Firefox, I get this error message A copy of Firefox is already open. Only one copy of Firefox can be open at a time." and have tried all of the trouble shooting tips, can you help?

When I try and launch Firefox, I get this error message >A copy of Firefox is already open. Only one copy of Firefox can be open at a time." and have tried all of the trouble shooting tips, can you help? I thought if I were to completely uninstall and re install it might help, but I cannot seem to find instructions to do this....

See [[Firefox is already running but is not responding]], the image shown in that article is the Windows equivalent of the error message that you are receiving, but the information relates to the Mac.

HT4972 I have an Ipod touch version 4.2.1 and the instructions do not detail how to update to iOS 5. Can you help with me step by step instructions.

I have an Ipod touch version 4.2.1 and the instructions do not detail how to update to iOS 5. Can you help me with step by step instructions.

iOS 4.2.1 suggests that you may have 2nd generation Touch, which cannot be updated past iOS 4.2.1
Check http://support.apple.com/kb/HT1353 for help in identifying your model. A quicker method may be to check the back casing. If your iPod has Model No.A 1288 etched into it, then it's a 2nd gen Touch.
Assuming that you are using the latest version of iTunes (today, that is 10.6.3), to check if your iPod can be updated, connect it to your iTunes and look on the Device/Summary pane. Select Check for Updates. If there is one, you will see a message telling you that and how to install it. However, if you see a message saying that your iPod is up-to-date, then it cannot be updated.

HT1553 my macbook pro is frozen and does not move from loading screen. Can you help?

my macbook pro is frozen and does not move from loading screen. Can you help?

Call Apple Support and schedule a appointment for a hardware check, or take it into a Apple Store.
We can't help you with that problem.
Good Luck

HT201406 iPod has a white screen. Tried fix suggestions. Nothing works. Can you help?

iPod has a white screen. Tried fix suggestions. Nothing works. Can you help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I want to upgrade my ram from 4GBs to 8GBs, can you help me?

Dear Apple company,
     I have a Macbook 5,4, but I want to upgrade its RAM from 4GBS to 8GBs, can you help me this quest?
                                                                                                                 Thanks,
                                                                                                                 Trung Duc

This is a customer forum, and not Apple folks. If you wish official or formal Apple assistance, please call Apple directly or visit your local Apple store, or check directly with an Apple reseller.
I don't immediately see a MacBook5,4 around, but I do see a Apple MacBook Pro Core 2 Duo 2.53 GHz 15" model MC118LL/A Mid-2009, and that configuration does reportedly support up to 8 GB of memory per the Apple Specs.
Apple might not stock or offer memory upgrades that far back (but do ask them), though I'd expect various third-party memory providers will likely still have some 4 GB 1066 MHz SO-DIMM DDR3 memory sticks around.
But if yours is really a MacBook5,4 model here — the closest I can find is a MacBook5,2 — then ignore this.

HT4098 I am trying to cancel my netflix free trial can you help me please

I am trying to cancel my netflix free trial can you help me please

If you subscribed through Apple TV to the Netflix free trial, then see this post:
https://discussions.apple.com/message/18356636#18356636

Artistic filters have disappeared from my CS2. Can you help me retreive them? Thank you very much.

Artistic filters have disappeared from my CS2. Can you help me retreive them? Thank you!

Have you deleted your prefs?
From the Photoshop help files:
Restore all preferences to default settings
Do one of the following:
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.
(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.
New Preferences files are created the next time you start Photoshop.
If that does not work reinstall.

HT4623 I have no software update button in my settings, can anyone help ?

I have no software update button in my settings, can anyone help ?

That only appears when you have iOS 5+ installed, if your iPad is on iOS 4 then you will need to do the update via your compuer's iTunes.
Connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases (you may also want to copy photos off the iPad as well) and then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand side of iTunes and selecting 'Backup'. You may also want to copy off the iPad any important documents, notes, files etc e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case.
You can then start the update by selecting the iPad on the left-hand side of iTunes, and on the Summary tab on the right-hand side clicking the Check For Updates button.
Updating to iOS 5+ : http://support.apple.com/kb/HT4972

I am unable to download update iOS 7.1.1, can you help?

Unable to download update ios 7.1.1 to ipad mini, can you help?

If you are having issues using OTA (over the air) to update...
Do the Update using iTunes on your Computer.
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download

On MacBook Pro, in iCloud cannot access Apple ID username to change it, from previous user. Can you help?

On MacBook Pro, in iCloud I cannot access Apple ID username to change it, from previous user. Can anyone help?

In System Preferences>iCloud: Sign Out, reboot and then Sign In with your ID and password.
If Find My Mac is switched on you will be unable to sign out without the previous owners password.

Hello! I cannot get my gmail from my iPad icon any more, saying the mail server is not responding. I can still get my gmail though from google search! Can you help??

Hi! The Mail icon on my iPad is no longer responding! A message comes up saying - ' Cannot get mail...the mail server imap.gmail.com is not responding. Verify that you have entered the correct account info in Mail settings'. I have tried this and everything is correct! It is puzzling because I can still get my gmail through Google search! Can you help?? Thanks

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

I need to update my photoshop CS2. Can you help?

Hi,
I have photoshop CS2, but got a 2011MackBook Air, so I need to upgrade. Can you help me?

There is no discounted upgrade price from CS2. It's far too old.
Your choices:
Buy a new full version of CS6
Join the Cloud Complete Plan
Join the Creative Cloud Photography Plan for $10/month
Buy Photoshop Elements if it does everything you need

Can't see music from cloud on Iphone - can you help?

I am using icloud and uploaded all of my music, synced it to my iphone, ipad etc., but am not able to see it on these devices. When I'm at home, I see my music in the cloud, but when I leave the house it's not avalible. I have the setting on my iphone to "Show all Music"
Can you help?
Thanks,
Cindy

No real reason to be confused - here is another link that might help.
http://ipod.about.com/od/UsingiOS5/a/Itunes-Match-Frequently-Asked-Questions.htm
Music is available to download from Itunes Match when you are connected to wifi..... that's why you don't need to store it on your device.
When you are not connected through wifi then your device can't access teh servers to see what is available to you. When you are connected you see all your music that is available.
When you select a song to play it downloads it, rather than stream it.
Cheers

I would like to inquire about the schedule that is synchronized to iCal in CalDav protocol from our system. Schedule that is synchronized could be edited from the iPad or iPhone terminal, but I can no longer edit from iOS5.1. Can you tell me some tips?

I would like to inquire about the schedule that is synchronized to iCal in CalDav protocol from our system. Schedule that is synchronized could be edited from the iPad or iPhone terminal, but I can no longer edit from iOS5.1. We did not fix anything program itself, but the data format to be synchronized is the same. Can you tell me some tips?

I would like to inquire about the schedule that is synchronized to iCal in CalDav protocol from our system. Schedule that is synchronized could be edited from the iPad or iPhone terminal, but I can no longer edit from iOS5.1. We did not fix anything program itself, but the data format to be synchronized is the same. Can you tell me some tips?

HT4623 I am trying to update from ios5 to ios7 can you help me?

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