HT4623 Backed up our iPhone on iTunes, started the update. Got an error notice, were disconnected from server. Phone now has an unchangabel plug in to iTunes screen but cant contact iPhone server. What do we do?

Backed up iPhone to iTunes on our computer then started the software update. Got an error notice and phone now has a screen indicating to plug in to iTunes that we can't change even if we turn the phone off and back on. Every attempt to connect to the iPhone software update server comes back with a could not contact message. What do we do? How do we proceed?

Many thanks for your answer.
Before starting a new discussion I tried everything of your link, google etc... nothing works for me.
I´m using a pc running windows 8, last version of itunes etc.. tried using different usb ports, uninstalling avast antivirus but nothing works.
Any other suggestion?

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Hey,
Any proposed answer for this ?
I face the same problem and my environment
and I've got same results as dle2k
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If you didn't sell it in al this time

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Hello JBH 1162
Check out the articles below to get your iPhone to show up in iTunes so it can be restored. Start with the first one to see if you can make any change to show up in iTunes and if it does not, then pick either the second or third article for the type of computer that you have.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Regards,
-Norm G.

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I'm having the same problem.
iPhone 4s won't sync with my Macbook Pro.
I iust updated the iPhone to iOS6 (thought it wasn't syncing before the update either).
Macbook Pro running Mac OS 10.5.8
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Do I really have to update my Mac OS to 10.6.8 in order to sync my phone ? I thought as long as you have iTunes 10.6.3 you're ok...
Is there a way to update to Mac OS 10.6.8 (or later) without wiping the hard drive and doing a new install?..
thanks

HT4623 Backed up our iPhone on iTunes, started the update. Got an error notice, were disconnected from server. Phone now has an unchangabel plug in to iTunes screen but cant contact iPhone server. What do we do?

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