HT4623 my ipad just locked up on me and is showing the itunes logo with an arrow and cord showing on the screen

I have just tried updating my ipad air and it locked up on me showing an icon of itunes and a picture of a cord on the screen.

Something went wrong and you have to restore the software now. Connect your iPad to your computer and launch iTunes and try restoring it by selecting the iPad in the devices tab at the top in the upper right corner of the iTunes window or in the left sidebar and then click on Restore in the Summary window on the right.
If you can't restore that way, then you will have to use recovery mode.
iTunes: Restoring iOS software - Support - Apple
The last part of the support article will take you to a link that describes how to put your iPad into recovery mode, if you need it.

Similar Messages

  • When I swith on my ipad, I get a iTunes logo with an arrow and a wire.

    how do I get rid of this and just log on my iPad?

    You are in Recovery Mode. Follow step 1 to 6 closely to recover your iPad.
    http://support.apple.com/kb/HT1808
    Note: You need to be patient and repeat the above many times to recover your iPad

  • I plugged my Ipad3 in order to update the software to version 6.1 but I got an error and my Ipad now is locked, it's showing the Itunes logo with usb cable on the screen. What should I do now?

    I plugged my Ipad3 in order to update the software to version 6.1 but I got an error message and my Ipad is locked now, it's showing the Itunes logo with USB cable on the screen. What should I do now?

    You will probably need to restore using Recovery Mode. You can read about it here.
    http://support.apple.com/kb/ht4097
    Or you can follow these Recovery Mode Instructions
    Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
    Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
    If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
    If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
    Use iTunes to restore iPad.

  • Tried to upgrading ipad 1 from itunes and l guess it did not complete because all I have showing on the ipad is the itunes logo with the usb cable. when l try to connect it to my system, it resquest that a driver be used to install the device. Pls help

    Tried to upgrading ipad 1 from itunes and l guess it did not complete the process because all I have showing on the ipad is the itunes logo with the usb cable. When l try to connect it to my system, it resquest that a driver be used to install the device. Please help! How do I restore?

    Restoration is relatively simplistic. Here's whatcha do. Plug your ipad in, open itunes, now if itunes doesn't recognize it then you may have a problem, anywho, click on the ipad in the devices interface and go to the info tab, click restore, and it'll be just like it was when it left the factory. To get you data back, it should ask if you would like to use a backup, just select the backup you want and you'll be good to go. That is if you regularly backed up your iPad.

  • VERY FRUSTRATED!!!  Downloaded latest itunes on my PC, connected ipad 2, registered device.  It says follow onscreen instructions.  What instructions.  When I turn on my ipad I get an itunes icon with an arrow and a connector cord.  Can anyone help me???

    VERY FRUSTRATED!!!  Downloaded latest itunes on my PC, connected ipad 2, registered device.  It says follow onscreen instructions.  What instructions.  When I turn on my ipad I get an itunes icon with an arrow and a connector cord.  Can anyone help me???

    hi Yojoeyo,
    i have the same problem.  did you figure it out?  it looks like no one replied to your questions. 
    Derek

  • HT201412 My iPad turns on but it shows an iTunes logo with a USB, why?

    I recently updated my iOS and when it finished, it turned back on, only to show the iTunes logo with a USB. I connected it to my computer and restored it still doesn't work and continues to show the image

    Try forcing it into recovery mode if you can't restore the conventional way.
    You can read about it here.
    http://support.apple.com/kb/ht4097
    But this is how it goes ....
    Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
    Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
    If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
    If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
    Use iTunes to restore iPad.

  • TS1363 my iPad air cannot reconnect to my computer and it has  the iTunes logo with a plug picture on a black screen, PLEASE HELP!!!!

    I was updating my iPad air  and in the middle of update it suddently cannot reconnect to my computer and it has  the iTunes logo with a plug picture on a black screen, PLEASE HELP!!!! I did try steps from http://support.apple.com/kb/HT1808?viewlocale=en_US    - IT DOES'N WORK!

    Yes, that is your only option.Yes.  You have to restore.
    Try the following if you have difficulty restoring.
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • My Ipad shows the Itunes logo with connecter cord and arrow but wont turn on. How do I fix?

    In need of some help, my Ipad turned off two days ago. I pushed the home button and the start to reset. Now it shows the Itunes logo with the connecter cord and an arrow. I plugged it into my PC, and there was an update for my Ipad. Waited the three hours for the update and disconnected hoping that everything was fixed. Would not turn on again so held the start/home and it still shows the Itunes logo, and when I plug it into my PC, Itunes will no longer open. I live three hours away from the nearest Apple store and would like to get it fixed at home if possible.

    Did you expect iTunes to start automatically or did you start it yourself? Start iTunes and then connect the iPad.

  • My ipad battery ran out while verifiying the last update. Now all I see on the screen is the plugin symbol with an arrow and the itunes symbol. Help!

    Help, as above, lost power part way though verifiying last update.
    Now all i see is the plugin symbol with an arrow, and the itunes symbol
    in the middle of a black screen.
    Does anyone have any ideas? I've tried  powering down, with no luck.
    Help, please, or should I just box it up and send to repair center?

    CREEEP wrote:
    Now all i see is the plugin symbol with an arrow, and the itunes symbol in the middle of a black screen.
    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    Restoring  >  http://support.apple.com/kb/HT1414
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    Make sure you have the Current Version of iTunes Installed on your computer
    iTunes free download from www.itunes.com/download
    Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...
    After you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • I have just downloaded iOS update but this has locked my iPad screen. Screen shows iTunes symbol with white arrow and padlock below it. I have tried to reboot but I am unable to unlock screen. Can anyone help with this please.

    I have downloaded an iOS update on my iPad air2 but it has locked the screen and I can only see the iTunes symbol with a white arrow and a padlock below it. I have tried turning the iPad off and on but the same screen reappears. Has anyone had a similar problem?

    What that symbol indicates is that your iPad has gone into recovery mode and now it needs to be restored in order for you to be able to use it again. You can reboot from now until the cows come home and it will not do any good.
    You do indeed need to plug your iPad into your computer and use iTunes to restore the device.
    Use iTunes to restore your iOS device to factory settings - Apple Support
    Just in case you need to use recovery mode.....
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

  • HT4623 my ipad will not start and i get a itunes message with a plug  and music note symble

    My ipad will not start up and i get a plug and music note symble displayed what can i do I already tried the soft boot

    You are in Recovery Mode; follow the instructions to recover iPad.
    http://support.apple.com/kb/ht4097

  • HT4623 i have s frozen screen on my ipad showing itunes icon with a arrow and power cord showing

    help
    i was trying to download my ipad pics (2400) onto my pc via itunes and now my ipad is frozen with itunes icon and a cord

    YOUR IPAD IS IN RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.

  • My ipad screen is showing a itunes logo with a charger indicator???

    my ipad screen is showing itunes with a charger pointing??

    You need to have the latest version of iTunes installed on your computer. Then connect your iPad to your computer and start iTunes. From there you should get on screen instructions. If you're not sure see the getting started link in a previous post.

  • HT1414 Can someone PLEASE help me???? I did the restore and now my phone just pops up an iTunes logo with an arrow pointing at it. What do I do?

    I got my iPhone 4 yesterday. I almost immediately had issues with it. I contacted Apple and was told to do a restore via iTunes online. I completed the restore and now my phone has an iTunes logo on it with an arrow pointing at the logo and a picture of a USB cable beneath the arrow. I can't get the phone to do anything else and I can't contact support because my phone isn't working. Can someone please tell me what I'm doing wrong? I listed the operating system below as "Other OS" because I don't know what operating system I have.

    you do as the logo suggests:  connect your iPhone to your computer and restore using iTunes.

  • My iPad is showing the itunes logo with a charging plug

    I cannot get the itunes logo off the screen. It is fully charged.

    First try a Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
    If no joy...
    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    Restoring  >  http://support.apple.com/kb/HT1414
    Make sure you have the Current Version of iTunes Installed on your computer
    iTunes free download from www.itunes.com/download
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...
    After you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

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