HT5312 I can't change the security questions nor can I remember the answers. There is no prompt asking me to have a print sent to my rescue email address which I provided.
I've read all the info but nothing helps as it don't ask for my rescue email address.
You really should learn how to search the Internet for yourself.
http://support.apple.com/kb/HE57
Similar Messages
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How can i change my security questions if i dont remember the questions that i have?
How can i change my security questions if i dont remember the questions that i have?
Go to id.apple.com. Click manage your account. Sign in. On the left click on "Passwords and Security." At the bottom of your security questions there is a link to "Reset security questions by sending an email to your rescue email".
If you didn't setup a rescue email then you need to call Applecare. -
why does my security question not have the rest link? I have my email there but it won't let me and I have tried 4 times already. Help?!?
Because you didn't previously set up a rescue email address; this isn't the same as an alternate email address. Creating one requires supplying two of the answers.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(115504) -
I can't answer security questions because I dont remember the security questions. i did this a while ago i honestly dont remember. i tried to contact support but they just told me what you just told me.
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
How did you contact Support ? You should be able to contact them in your country via this page and get your questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
How can I change my security questions? I am trying to use a different computer and I do not remeber the answers to the questions
Click here and request assistance.
(74994) -
HT1918 How can I change my security questions I've forgot my own answers its been so long
How can I change my security questions it's been so long since I used them I've forgot the answers
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
How can i change my security questions if i cant remember my current ones
Please help. I cant buy anything with my itunes money
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I just get a new phone I wait to pie a song and my phone said this is your first purchase on this device so you have to answer these two security questions but I don't know what the answers are to the question I forget so how do I change them so I can purchase stuff
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109133) -
Hi i need to know how to change my security questions cause i dont remember my answers
i have a few aers whit my apple acount and i dntremember my answers for the security question and i dont know how to recover it back or how can i change it please any help
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(91532) -
i need to know how to reset my security questions becasue how do i remember 2 questions that my mother entered that i happened 3 years ago
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
How can I change them? I have tried calling them, I have tried things that are already listed on Google for it, And the website, But it just doesn't help. Can someone please help me?
Click here and fill out the form.
(93139) -
HT204088 how do I change my security questions? I cant remember the answers
I have forgotten the answers to my security questions how do you go about resetting them?
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
How can you change your security questions?! I got the iphone 5 and i forgot them and it wont let me buy songs!!!!
Click here and request assistance.
(72909) -
What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen't show, and after I answer 3 wrong questions, it's bloked for 8 hours, how can I change the answer to this questions If the link doesen show on the aplle wb page?
The 'send reset info' only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you haven't got one on your account, and you won't be able to add one until you can answer 2 of your security questions - in which case see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551
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