HT5312 I don't know my security answers, but I don't see the "forgot your answers?" link

I don't know my security answers, but I don't see the "forgot your answers?" link

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

  • HT5312 i have a locked apple id as i don't know my security answers, can you help me?

    i have a locked apple id as i don't know my security answers, can you help me?

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96451)

  • HT5312 I don't know my security answers

    I don't know my security answers and I'm trying to download the app and it is saying I have to put in a security a answer when i want to download the paid app

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96584)

  • TS1702 I don't know my security answers

    I don't know my security answers so I went to apple website so they can send me my instructions so I can reset the security answers and it was not sent

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT5312 I cannot remember the answers to my security questions and I do not see the option to email the answers to my rescue email, although I know I have one. What do I do?

    I cannot remember the answers to my security questions and I do not see the option to send it to my rescue email, although I know I have one. What do I do? I cannot use my account for iTunes until I answer the questions and I recently got $50 of iTunes from my parents. HELP!!

    Are you sure that it's a rescue email address (it's not the same thing as an alternate email address) ? If you do then you should be able to go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • Hey I have a problem. I want to change my rescue email address as somehow apple has the wrong one but I don't know my security questions - but you need one to change the other. Any help?

    hey I have a problem. I want to change my rescue email address as somehow apple has the wrong one but I don't know my security questions - but you need one to change the other. Any help?

    You can get your Security Questions reset by contacting iTunes Support at either of the two links below. Select the best options for your issue, or provide specific information. Let them know you are contacting them concerning Forgotten Security Questions. They will get back to you via your primary email address, usually within 24 hours. Once your Security Questions have been reset, you will be able to go in and reset your Rescue email address on your account:
    http://www.apple.com/support/itunes/ww/
    or by email:
    http://www.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • So I forgot the answers to my security questions and in order to reset them I need to answer them? Help? I can't buy anything and I don't see the option to resend them...

    So I forgot the answers to my security questions and in order to reset them I need to answer them? Help? I can't buy anything and I don't see the option to resend them...

    The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link then that implies that you don't have one and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been resetyou can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?

    I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?

    In this case you won't be able to do that?

  • I do not know my security answers. now my account is locked

    im unable to purchase anything in the app store becouse i do not know my security answers. now my account is locked and i am not recieving emails to change the security questions. This is very irritating that i cannot fix the issue withought posting here!

    https://discussions.apple.com/thread/4072454?tstart=0

  • HT5312 My security questions do not have the "Forgot your answers" option at the bottom

    My security questions do not have the "Forgot your answers" option at the bottom

    The send reset link only appears if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you don't have one, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get them reset).
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I don't see the link to send a rescue e-mail for the answers to my security questions

    I give the answers that i think are right to my security questions, but it never gives me the option to send a rescue e-mail to my alt, e-mail address. I'd like to change the questions and answers so that i can start making not only in-App purchases, but purchases in general on my iPhone, since it won't let me do so without my security questions being correctly answered. any assistance is GREATLY appreciated.

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity. Creating a rescue email address also requires correctly answering them.
    (104503)

  • HT5699 I can't remember the answers to my Apple ID security questions. 1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

    I can't remember the answers to my Apple ID security questions.
    1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

    Hello there, Subhi.sa.
    Just wanted to second Niel's recommendation. Additionally this Knowledge Base article also provides some steps you can take yourself if you don't remember your security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to us on the Apple Support Communities.
    Cheers,
    Pedro D.

  • I want to reset my security questions but I don't see the link to send a reset email .. What should I do ?

    I want to reset my security questions but I don't see the link to send a reset email .. What should I do ?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107709)

  • HT201485 my security question doesn't have the "forgot your answers? send reset security info to ...".

    I recently bought a $15 itunes gift card and when I used it I didn't know I had to answer security questions which I forgot the answers to, so I tried to reset it on the MyApple ID but the "forgot your answers?" option was not there. Please Help.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (126835)

  • I don't see the AirPlay button on the bottom right of my iTunes (v 10.6.3) window. Does anyone know why and how I can set it up? Thanks!

    I don't see the AirPlay button on the bottom right of my iTunes (v 10.6.3) window. Does anyone know why and how I can set it up? Thanks!

    You do not have to have an Apple TV, but you should have an AirPlay capable speaker on your network.

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