HT5312 i requested an email in order to reset my security questions. no email received
i requested an email in order to reset my security questions. no email received
You've checked the spam folder on your rescue email acccount as well as the inbox, and tried clicking the reset link again ? If you still don't receive it then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
Similar Messages
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I have no "Rescue email" contact in order to reset my security questions!! I've been trying now for 4 days to contact Apple/Itunes but I only get sent answers from a support team that say they cannot help me with my problem!!
The thing is that I can't ever remember answering any security questions and without a rescue email, I'm unable to reset them or even set them for the first time!!
I can't believe that no-one from Apple/Itunes can help me with this simple problem but unfortunately that is the case - Incredible, isn't it!!!
Would anyone know how I could solve this problem online??? Because each time I sign into Itunes, the same security questions reappear and reappear and reappear. In fact I've got to the point where I feel like uninstalling Itunes and downloading an alternative.
Many thanksYou need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154) -
HT5312 So this doesn't answer how to reset your security questions
I think I have my rescue email set up but where can you reset your security questions?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT5312 So where does it say how to reset your security questions?
Hey all,
So, does anyone here know how I can reset my security questions? I do have a rescue email address just so you all know.You are sure that it's a rescue email address and not an alternate email address ? They are different settings/addresses on your account. If it is a rescue email address then you should get the option to send reset info to it as described on that page i.e. under the 2 questions.
Otherwise you can see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT5312 how where do i go to actually reset my security questions or add a rescue email?
So I have forgotten the answers to my security questions. Where do I go to add a rescue email in order to reset them?
You won't be able to add a rescue email address until you can answer your questions, if you don't already have one on your acocunt (you can see if you have one by following the instructions on the HT5312 page that you posted from) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 How do I get the link to reset my security questions?
The page for rescue email and security questions is not active. I can see the information but I can't take any actions as the page and the links are not active.
You can only set up a Rescue Email BEFORE you forget the questions/answers
Read here > Apple ID: All about Apple ID security questions
If necessary
1) See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
2) Or Email Here > Apple Support iTunes Store Contact -
somebody please know something. for some reason apple doesnt want problems to be settled over email and everything has to be fixed over the phone, but i hate calling people and would rather email. so is there a way or do i have to call them?
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which will be by phone as they need to confirm your id and that it's your account
Contacting Apple about account security : http://support.apple.com/kb/HT5699
You can try contacting them via email via this link, but you might have to wait 24 to 48 hours for a reply, and they then might just tell to you to use the HT5699 link above : https://ssl.apple.com/emea/support/itunes/contact.html -
I cannot reset my security questions I dont receive the reset email
I am not getting my reset email from Apple. When I follow all their instructions I see that the email they are sending it to (they only show a partial) is incorrect. I looked at all email addresses associated with the account and none of them are the one they are sending it to. Its like a typo. Instead of saying my address @aol.com it says my address @ail.com. I don't know what to do. I've tried everything they suggest but none work. I looked at my I cloud email and it isnt there either. Please help
You need to contact Apple. Click here and fill out the form; you'll most likely be told to use a nearby country's phone number.
(110507) -
also my ipod is a Nano 5th Generation....so when the account security person asks for ipod serial number..its completely useless because the serial codes only work for Ipod Touch and Iphones.
- Serial Code from Ipod= USELESS..
- Answer at least one of your security questions= I can't...and the whole reason im having this issue..
- Have a rescue email= trying to see if i can get one.
This issue is Reaaaallly starting to annoy me, so someone please help Thankss! xoWelcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
HT5312 How do reset my security questions?
I can't remember my answers, I set my questions several years ago.
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support -
The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
HT5312 How do I use my rescue email to reset my security questions?
Ever since I got a new phone in December I haven't been able to make purchases on the App Store (free stuff I can get of course). Whenever I go to buy something it asks for the answers to my security questions. And for some reason all the answers I can think of are being declined.
I checked apple support and it said I can use my rescue email to reset the questions, but when I clicked on the link all it did was tell me why having a rescue email was so important.
How do I reset my security questions??Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks
If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
how do i reset my security questions the support shows me how but wont let me why is this so difficult!!!!!!!!!!!!!!
The reset link will only show if you have a rescue email address on it - if you hadn't put one on your account (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 How do I get a email to reset my security questions
I need to reset my security questions to download a game and I forgot them
The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
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