HT5312 this support is rubbish, there is no way of getting your security questions back with a recovery email!!!! dont waste 3 hours like i did.

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Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

Similar Messages

  • I see there is no way to change the security questions i set up when I first purchased my ipod touch. Software takes you in circles with no help

    I see there is no way to change the security questions i set up when I first purchased my ipod touch. All the answers I get do not work. Can't by another device until I get around this issue.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT1349 Is there an easier way to change my security question?

    Is there an easy way to change my security questions? I forgot the passwords to 2 of them and cannot get onto my game system stuff.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be
    security questions if they could be bypassed without verifying your identity. (97400) 

  • Is there any free way to get music i lost back if it's not synced to my computer?

    is there any free way to get music i lost back if it's not synced to my computer?

    In a word. No.

  • Is there a way to change your security questions if you forgot them?

    I have the iPod Touch 4th generation and I recently got a iTunes gift card and I enerted the code and now I have money on my account. But, when I go to but a song, it tells me I have never purchased any thing on my iPod (which I have purchased stuff on there before) or any computer that I do it on. When it tells me that, it gives me the security questions that I forgot. Can I change them with out having to enter them? Is there a way I can get the answers sent to my e-mail? Answers are much appriciated!

    1. No, you can't, except as noted below.
    2. Only if you've previously set up a rescue email address. If not, see #3.
    3. You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94230)

  • Is there any way to reset your security questions if you forgot the answers?

    i am having problems with itunes. i just put a 15$ card on my account and now it will not let me buy anything because i dont remember the securtiy questions. i am verry unhappy about this due to the fact that i can not contact customer service any other way then email that takes about 2 days to get a response. any suggestions?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1766 If you had already restored your ipod touch without backing up, is there any way to get your old data back?

    Somehow, all my ipod touch's music was deleted so I restored it but forgot to back up. Now around a term past but I still don't how to get my old data back. Now the music thing still doesn't work so I don't know what happened. Maybe my itunes is stuffed??

    i wanna know if my warranty covers it
    No. The warranty covers manufacturing defects and faults that develop after purchase. Your dogs' mauling is neither of those.
    if it doesnt how much it will cost
    A Google search for "ipod touch 2g parts" returned this. There are others you can find yourself.
    $50 for back panel
    http://www.rapidrepair.com/shop/4405-chrome-backing-ipod-touch-2g.html
    $90 for glass panel
    http://www.rapidrepair.com/shop/4421-digitizer-glass-ipod-touch-2g.html
    do not reply to this unless u have an answer
    Yeah, 'cos people often do that...

  • HT201363 I don't remember the answers too my security questions, and the rescue email address is no longer active, is there any other way to reset the security questions?

    I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (86477)

  • Is there an easy way to get a "recent files" menu with a path control?

    If not, does anybody have any modular code that would do the trick? I could build this from scratch, but I'm sure it's been done many times already.

    bmihura wrote:
    Yep, that's what I need. Before posting it, please test it with no other VI's open, as others on this forum will likely want it.
    Are you refering to password locking the subvis?  Or do you mean you want me to make sure it can work with any top level VI?  If the latter is true, then the answer is YES.  It will work with any menu.  It will place a list of recent files (it will limit them to a specified number, which is configurable) just above the last option under your first menu group.  So say you have the "File" menu first, and your last option is "Exit," then the File menu would look like:
    Before:
    New...
    Open...
    Close...
    Exit
    After:
    New...
    Open...
    Close...
    "Name of recent file 1"
    "Name of recent file 2"
    Exit
    Now of course your menu probably won't look just like that, but as long as the recent files list can put itself beside the last option (with a seperator), it will work fine.  Let me know if you have any more questions before I post the subs.
    7J1L1M
    P.S.  They run on LabVIEW 7.1, but I can save them to 7.0 if that is the version you have.

  • Trying to make a purchase form the apple store and I keep being asked to answer my security questions. I don't remember what the answers are. Is there a way to reset your security questions or get the answers to the current ones?

    I have been trying to make a purchase from the apple store and I keep being asked to answer my security questions. I don't remember what my answers are. Is there a way to reset your questions or find out the answers to your old ones?

    Yes, go to the AppleID FAQ for how to reset the questions.

  • Is there any way to reset your security questions?

    The only responses that i am recieving are to get an email to your rescue email, however i dont have one and i cant do anything with my account

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • HT5312 how do i get my security questions back if i don't know them?

    hey i need help!

    Read the instructions on that page that you posted from, that tells how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • Is there any possible way of getting your purchase history on iTunes erased?

    need help

    No.
    Sorry.
    The point of purchase history is to show a history of all of your purchases.

  • HT5312 Is there any other way of resetting my sercurity questions online to avoid call support

    I was wondeing if there is any way that I can reset my sercurity questions for my ITunes account online to avoid calling into customer support for personal reasons?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 This option is not there on the webpage.

    I have bought many apps but now my ipad is telling me this is the first time im buying an app please answer security question.
    But i cant remember the answer.
    When i follow the instructions it says there will be a
    Send reset security info email to ...
    But this option is not there on the webpage.
    So now i cant even buy an app.
    Please Help me???
    I just want to buy an app for my child

    Hello NVictor,
    You are prompted for your security questions upon the first attempt to make a purchase from the iTunes or App Store on a new device. This is for your security. However, if you do not remember the answers to your security questions please refer to the following article:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
         - sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password
         - sign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
         - contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    If you do not receive the security question reset email, or need further assistance, please see the following:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

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