HT5559 This article's information is incomplete.

It allows one to remove Java 7 but does not allow for the reinstallation of Java 6. I updated my OS from Snow Leopared to Mt Lion and now I can no longer play Yahoo games. Historically, this issue recurrs. You'd think that the makers of Java would be bright enough to design software without these repetitive compatability issues. When you go to Java.com, they tell you that in order to reinstall Java 6, that one must go to Apples website, which contains the above worthless information. Nothing like being led around in circles.

From here on forward Java updating and maintenance is being handled bi Oracle. All previous versions are obsolete and will be automatically disabled by the system. The current installer is here: http://java.com/en/download/index.jsp

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HT1222 This article contains absolutely NO information about the update being offered.

This article contains absolutely NO information about the update being offered. It doesn't even tell me what it might break on my system (i.e. what gets changed). Just excuses of "We Aren't Telling Until Our Investigation Is All Done."
That's not a good enough reason to install an update, it never was, and it never will be.
"Do it because we say so" might fly overseas in Foxconn factories, but around here we don't like being kept in the dark and fed a load of fertilizer.

The individual update pages, such as this one, list the changes and fixes. The reference to information which Apple doesn't release is about security bugs it's identified but not patched, as it would only be useful to attackers.
(64503)

HT1373 See authorized computers - why is this question not answered? Apparently, Apple wil not expose this information to the account owner. Is is only possible to rate this article with 1-5 stars - not with zero stars?

See authorized computers - why is this question not answered? Apparently, Apple wil not expose this information to the account owner. Is is only possible to rate this article with 1-5 stars - not with zero stars?

Yep, you're right. Just 1-5 stars.

HT1331 Why does this article still not indicate that Airport Disk Utility no longer exists?

ADU stopped existing after 10.6. I see this article was updated in May; that means two revisions of OSX which don't contain this utility have been announced or released at that time yet it's still wrong. It's near the top of google rankings, making this a crappy thing to do to your users who are looking for information, Apple.

Yes, you are correct - there is no longer a Airport Disk Utility. It was discontinued. That article was accurate up until 10.7 was introduced.
You cannot call "from the main window of AirPort Disk Utility enable "Show AirPort Disks in the menu bar"" a 'typo' - it is flat-out wrong, as that menu option no longer exists at all. So the instructions can not be applicable.
This could be corrected simply by adding "10.6 and earlier OSX versions" or the like to the products affected list. But leaving this entirely unusable set of unstructions up as it stands is misleading and counter-productive.

HT4972 How do I initiate the steps in this article?

How do I initiate the steps in this article?

Here are the contents of the article -
iOS 4: Updating your device to iOS 5 or later
Summary
To update your iPhone, iPad, or iPod touch from iOS 4 to iOS 5 or later, you must erase and restore your device first, before completing the update.
Products Affected
iPad, iPhone, iPod touch
As part of the update and restore process, iTunes will (in order):
Back up key elements of your device, such as settings, Contacts, Calendars, Notes, and your Camera Roll1. iTunes will not, however, back up media content from your iOS device, such as music, apps, books, movies, and TV shows.
Update your device to the latest version of iOS software.
Restore your device from your most recent backup.
Restart your device.
Sync back media content from your iTunes Library to your device2.
If you are attempting to update using a Mac or PC with which you normally sync You may see the following iTunes message:
Follow these recommended steps before updating your iOS device:
Transfer purchases3 to your computer.
Back up your device by syncing it with your Mac or PC first.
If you are attempting to update using a Mac or PC with which you do not normally sync Only the content that is stored in the backup will be restored back to the device after the update is complete. Attempting to do this may result in iTunes alerting you with the following message:
If you must update your device on a Mac or PC you don't normally sync with, follow these recommended steps before updating:
Review what is stored in a backup.
Transfer purchases3 and sync your device with the computer you normally use.
Additional Information Notes:
Completing your backup may take some time, depending on the amount of content on your iOS device.
If you are updating your iOS device on a computer with which you do not normally sync , or if you disconnect your device before the sync process is complete, you may notice that some media content that was previously on your device is no longer there. You can restore this content by syncing with the Mac or PC with which you normally sync.
Movie rentals purchased directly from your device will not get transferred to your computer when you sync and transfer your purchases.

HT204368 Ask other users about this article

issue with my iphone 4s bluetooth. I'm unable to pair my phone with my Motorola S9 Headset. i have paired these two devices in the past and the pairing still works between my headset and my iphone 4.(i do unpair these 2 when trying to pair my 4s and said headset) I have done all the standard rebooting/ turning on& off of the phone and headset that you could imagine without result. this is what it looks like, I will turn on the headset, my phone will discover it, I will tap the icon that relates to the Motorola S9, and after a few seconds a message pops up informing me that the headset should be turned on and that I may need to enter a pairing code. ( there is no option for entering said code that I can find) Also, the same time the bluetooth stopped working for my headset, it also stopped working for my vehicle. to me, this is a phone issue not a device issue. oh, last thing, this all started after powering down my phone a number of times during air travel. any assistance would be appreciated...

at4lv
Jul 1, 2013 11:03 AM
Ask other users about this article
iPhone 4, iOS 5.0.1
I have this question too (0)
Reply
Categories: iPhone 4 (GSM)
Tags (edit): iphone, unlocked

HT1379 my internet connection is incredibly slow - I know it is not the fault of the modem as other devices are fast. This article was suggested to me as a solution. I think they were just trying to get me off their back. Anyone else experience this?

my internet connection is incredibly slow - I know it is not the fault of the modem as other devices are fast. This article was suggested to me as a solution. I think they were just trying to get me off their back. Anyone else experience this?

If Safari is getting very slow:
(Presumably you regularly empty your Safari cache by deleting the following file:
Home/Library/Caches/com.apple.Safari/cache.db
and clear your History)
Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home-solutions ) and further independent information can be read here:
http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
and here:
http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
If you are using a single computer: Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
208.67.222.222
208.67.220.220
(You can also enter them if you click on Advanced and then DNS)
Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
http://support.apple.com/kb/TS2296
If your computer is part of a network:please refer to this page: http://www.opendns.com/start/best_practices/#your_network and follow the advice given.
If you use a Router, make sure it has the latest firmware installed.
One reason for a slowness in page loading may be the 'DNS Pre-fetching' feature of Safari 5.x as is described here:
http://support.apple.com/kb/TS3408?viewlocale=en_US
You can cancel DNS pre-fetching by going to Terminal and typing:
defaults write com.apple.safari WebKitDNSPrefetchingEnabled -boolean false
You have to restart Safari for it to take effect.
If Safari seems to hang for ages:
If you have a lot of tabs open and/or a lot of pages running Flash, Safari can sometimes 'hang', requiring a restart of Safari. This can often be inconvenient, and as it is rarely Safari itself that is hanging but merely one of its plug-ins, usually Flash, there is a way using Terminal to restart the plug-ins (without restarting Safari and losing your tabs) by quitting the WebPluginHost process:
Open the Terminal from the Utilities folder in /Applications and type
killall -9 WebKitPluginHost
Note that this command kills all Safari plug-ins, not just Flash. All plug-ins should start back up when you reload the page.
Then go back to Safari and refresh any pages that were using the Flash plug-in. This also fixes the Beachball of Death. Try this whenever Safari gets slow or freezes. The later versions of Flash 10.1 onwards appear to have improved the situation somewhat, but haven't completed eliminated it.
For this and other reasons Apple switched their websites to HTML5 in January 2011:
http://www.appleinsider.com/articles/11/01/26/apple_revamps_its_public_website_u sing_html5.html
For Snow Leopard/Lion users this should also be read:
http://support.apple.com/kb/TS3408

HT203477 The steps to reset preferences that are described in this article look suspiciously like remove/uninstall steps.

Can someone verify that these rather dramtic sounding steps (eg: move application to trash) are what one has to do in teh brave new world of FCPX to re-set prefernces?

Hey Karsten,
Thanks for you opinion, however I would appreciate it if someone could verify how to re-set preferences in FCPX, as the knowledge article says the following (please read carefully now Karsten):
How to reset the Final Cut Pro X Preferences:
Follow the steps below for the version of Mac OS X that you are using.
OS X 10.8 Mountain Lion
In Finder, choose Applications from the Go menu.
Locate the Final Cut Pro application and drag it to the Trash.
In Finder, hold down the Option key and choose Library from the Go menu.
In the Library folder that opens, open the Application Support folder. Move the Final Cut Pro folder and the Apple Qmaster folder to the Trash.
Return to the Library folder and open the Caches folder. Move the "com.apple.FinalCut" folder to the Trash.
Return to the Library folder and open the Preferences folder. Move the following files to the Trash:
com.apple.FinalCut.LSSharedFileList.plist
com.apple.FinalCut.LSSharedFileList.plist.lockfile
com.apple.FinalCut.plist
com.apple.FinalCut.plist.lockfile
Note: The .lockfile items may not be present on your system.
Steps #1 to #9 are verification processes that are correct for me. In fact the issue I'm trying to find a solution for - background tasks window not appearing when selected - started after the latest update of FCPX
This article does not tell me how to re-set preferences - it tells me how to trash the program - 'dramatic' or 'drastic' action for what should be relatively simple.
The Brave New World is light hearted reference that I suppose is relative. Having worked in the former Final Cut Pro software for over 10 years, have been using FCPX for well over a year now and I like the TOOL.
I also use Adobe Premiere Pro - and what tool I use depends on what I'm cutting, for whom and where.
I tutor editing to digital media uni students using these digital media tools.
Now. Is there anyone out there who can actually help me with this issue?
Any informative feedback will be much appreciated.
<Edited By Host>

HT1449 Ok. I have an '06 Macbook Pro still running on Snow Leopard 10.6.8, and iTunes 10.6.1. I did everything in this article leading up to step 14. I thought I trashed the right file, now I can't access my music which is on my external drive now. Help!

As stated in my above Subject field. I have an older Macbook Pro and I was attempting to move my iTunes media file using this article:
http://support.apple.com/kb/ht1449
After getting to step number 14, I "thought" I selected the correct media file to trash from my system. Now I have my correctly copied Itunes file on my external drive that can't be accessed when I reopen iTunes. How can I get iTunes to open to my new destination now? I went to iTunes > Preferences > Advanced and selected the new location then click OK, but it still won't access.
What am I doing wrong here?

I had the same problem and found the answer!
In Outlook, go to the Help menu, then Check for Updates.
I downloaded & updated Outlook, then it upgraded my database, and everything worked out fine for me!
Good luck!

Geting this errror, eventhough information is ok: We're sorry, the billing information on file could not be used for this payment. Please update your information.

Geting this errror, eventhough information is ok: We're sorry, the billing information on file could not be used for this payment. Please update your information.
And please remove one of my unassigned user.

Are you 100% sure that every detail of your information is the same in each place?
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html

HT1848 This article is no longer accurate in 2014

Not a question but a note:
In 2014 and 2013, this article (articleId=HT1848) is no longer accurate.
In recent versions including 11.4(18), the actual behavior is unrelated to the image in the article; rather, File->Devices->Transfer Purchases From <device>
This note may be posted twice due to website tossing my post when asking me to login to post it.

Nobody on these boards can edit Knowledge Base articles. Click here and fill out the form.
(112947)

TS4088 why is there a limit on 3 years? it should be all the MacBook Pro mid 2010 with symptoms, there should get their logic board changed for free, mine mac is 3 month late and i had this problem for over a year, but i first saw this article today :(

it should be all the MacBook Pro mid 2010 with symptoms, there should get their logic board changed for free, mine mac is 3 month late and i had this problem for over a year, but i first saw this article today

Hey Clintonfrombirmingham
I called Apple technical support in Denmark, but with no positive reply.
She couldn't do anything, and said that They had sent a recall Email about the problem and with their offer to repair the Macbook Pro, but I'd never recieved an Email about the problem. She wasn't in power to make an exception. It can't be true that i paid a lot of money, for a product that can't barely stand on its own feets, Apple didn't tell me that the product I was about to buy, would restart every 5 minute. and now when they know the problem, they wont repair it? it just don't make sense for me. If a car seller discovers that all the brakes in a car he had sold, will crash after some years he will call all the cars back to repair no mater what. i just don't understand how Apple will make good service for their custumers, by extending the warranty from 2 to 3 years, but wont take the computers there is a little bit to old, 4 months will make the difference. i can't believe it.
What can i do now?
best regards Oskar

HT1846 The 2012 Mac Mini's are listed on this article. Can I run windows 7 64-bit on it and/or the 32-bit?

The 2012 Mac Mini's are listed on this article. Can I run windows 7 64-bit on it and/or the 32-bit?

I would buy nothing less than Windows 7 64-bit Pro.
32-bit only addresses 3.5 GB RAM ... 2012 Macminis can hold 16 GB.
64-bit Home addresses 16 GB RAM.
64-bit Pro addresses 192 GB RAM and han an XP mode.
This is all about having a good version of Windows for future use. Yu can buy "Syem Builder" version of 64-bit Pro for $140.

My adobe acrobat 7.0 professional keeps telling me that i have to activate - I cannot do this as the information to the web site does not work. please help

my adobe acrobat 7.0 professional keeps telling me that i have to activate - I cannot do this as the information to the web site does not work. please help

Activation no longer works. A replacement download and serial number are available Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

TS1389 I can't transfer purchase item,every time i tune asks me to authorize the PC and when i authorize, i tune says , this is one pc out of your 5 pc. I followed everty step mentioned in this article but still it does not work.

I can't transfer purchase item,every time i tune asks me to authorize the PC and when i authorize, i tune says , this is one pc out of your 5 pc. I followed everty step mentioned in this article but still it does not work

I am having the same problem for one song. I've tried deauthorizing and then authorizing the computer but it doesn't work. I can play the song on my iPhone and iPad but not my computer. Any help here would be greatly appreciated.

HT5559 This article's information is incomplete.

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