HTML Help viewer crashes.

The Problem:
After making some modifications to a working RH HTML file a
crash occurs when trying to view a compiled .chm file.
The Clues:
- It doesn't occur right away, but after clicking on a couple
links.
- Sometimes the ".. tell Microsoft about this problem .."
dialog tells me that Microsoft HTLM Help Executable has encountered
the problem whereas other times it says that
hhlauncher.exe had the problem.
- This problem ONLY occurs when the compiled file is viewed
on the computer I compiled it from. If I try viewed the .chm file
on another computer it experiences no problems.
- The "Application Error" dialog following the ".. tell
Microsoft about this problem ... " dialog reads: "The instruction
at "0x4080df31" referenced memory at 0x4080df31". The memory could
not be 'read'."
What I Tried:
Tried picking apart the particular project I was working on,
taking out things I had recently added etc. When this didn't work,
I started over with the project, but it
still wouldn't compile. My next strategy is to reinstall
RoboHelp.
Plea for Help:
I need to get this problem solved so I can view the output of
the project I am working on. Can anyone tell me what in the world
is going on here?
Much Thanks -
Andy

Hi Bob
Within RoboHelp HTML, you may define a "Home" link that will
be visited if the user clicks the Home item. In RoboHelp HTML, you
expand the Windows pseudo folder and edit the Window properties to
define the Home location. If you are using RoboHelp 7, you first
click View > Pods > Project set-up. Then you expand the
Windows pseudo folder found in the Project pane and double-click
the window to get at its properties. Click the Advanced Properties
button and enter a URL into the Home field.
What is worth noting here is that clicking the Home link will
open any URL that can be reached. Whether it is a page compiled
inside the .CHM or it's
http://www.Google.com. This is
where the Refresh link comes into play. You may need to refresh
loading of the page displayed in the Topic pane of the .CHM viewer.
Hopefully this helps... Rick

Similar Messages

Html Help viewer different whn click on chm

I have a Rogohelp project and have generated HTML help in a tri-pane window with a browse sequence. When I view the help from withn Robohelp
(in the Single Source Layout pod right click on Microsoft HTML help and select View) it looks fine and the browse sequence is there:
But when I open it by double clickong the chm file the browse sequence is gone:
Any ideas?
I am using Windoes 7, 64bit

iwaddon wrote:
...Also I tried the chm file on a 32 bit Vista machine and it doesn't display the browse sequence there either...
Note that any machine you try on will need one of the HHActiveX.dll files present and registered. So the question here would be to ask if you also registered the 32 bit version of the DLL on the Vista machine?
...Then I unregistered th 64 bit HHActiveX.dll; regenerated the help and still the same result:fine when viewed from withtin RoboHelp and no browse seqiuence when open by double click the chm file
Note that it makes no difference whatsoever whether either of the two DLLs are actually registered while you are compiling. It only makes a difference when you actually view the help system after it has been compiled.
At this point, given that you state you did register the 64 bit version of the DLL and still failed to see the Browse Sequence, I'm inclined to say that you need to file a Bug Report so Adobe knows about it. You never know, they may get back to you on it. (Link to the Bug Reporting form is in my sig)
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Help viewer crash

Hi
This has been posted eslewhere but I did not find any solution to my problem so here goe. I have tried to access the help files in safari and finder but they wont open or at least they briefly open then crash. I have tried all the tips seen on here and now reckon my only option is a reinstall of finder as i have binned soem of the files and may have binned the wrong ones. I tried to find the help viewer install package using the pacifist but could not see any obvious finder install files or packages.
Is there a seperate file somewhere that I can install or is there another solution. I am using the latest update version of osx 10.4.5
Any help much appreciated, not that I use help very often but it would be useful to have it work.

One step you could try before a re-install is you may be able to repair this with the 10.4.5 Stand Alone Combo Update.
This is a more robust install, as opposed to an incremental "delta" update so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before. It has worked well for many.
Remember to Verify Disk before update and repair permissions before and after update from /applications/utilities/disk utility.
-mj
[email protected]

Help viewer crashes

I updated my desktop system last night, going from Lion (10.7.5) to Mountain Lion (10.8.2).
Since then, Help Viewer (and helpd) have been completely non-functional. Every time I launch Help Viewer, I get a pop-up window showing that helpd has crashes. I'm not having any other issues at all - everything else seems to work fine.
I've reviewed numerous examples of how to resolve this problem, including clearing all caches, resetting the help viewer by removing the related plist files and caches, checking all internet plug-ins, removing old & unused Safari extensions, etc.
Still, every time I launch Help Viewer, I get a crash report from helpd and the Help Viewer tells me it has no content to show.
I do not want to re-install the OS unless there is absolutely no other way to resolve this issue.
I would appreciate any suggestions or feedback.
Thanks,
Michael Frankel
President & CEO, Wizard Consulting Group, Inc.
<Personal Information Edited by Host>

OK - Here we go.
First the lines from the Console:
2/3/13 5:19:23.472 PM helpd[966]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:23.472 PM helpd[966]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:24.100 PM com.apple.launchd.peruser.501[225]: (com.apple.helpd[966]) Job appears to have crashed: Segmentation fault: 11
2/3/13 5:19:24.220 PM ReportCrash[967]: Saved crash report for helpd[966] version 1.1.4 (85) to /Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-03-171924_MF-MACP RO.crash
2/3/13 5:19:24.222 PM ReportCrash[967]: Removing excessive log: file://localhost/Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-0 3-121311_MF-MACPRO.crash
2/3/13 5:19:33.707 PM helpd[978]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:33.707 PM helpd[978]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:34.392 PM com.apple.launchd.peruser.501[225]: (com.apple.helpd[978]) Job appears to have crashed: Segmentation fault: 11
2/3/13 5:19:34.491 PM ReportCrash[967]: Saved crash report for helpd[978] version 1.1.4 (85) to /Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-03-171934_MF-MACP RO.crash
2/3/13 5:19:34.493 PM ReportCrash[967]: Removing excessive log: file://localhost/Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-0 3-121321_MF-MACPRO.crash
Next, the actual log file (and yes, it's long):
Process:
helpd [978]
Path:
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
Identifier:
helpd
Version:
1.1.4 (85)
Code Type:
X86-64 (Native)
Parent Process: launchd [225]
User ID:
501
Date/Time:
2013-02-03 17:19:33.996 -0800
OS Version:
Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT
00000001009ae000-00000001009be000 [   64K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation
0x00007fff857bf50a CFStringGetLength + 10
1   com.apple.CoreFoundation
0x00007fff857de48f _CFPropertyListCreateWithData + 367
2   com.apple.CoreFoundation
0x00007fff857de1a0 CFPropertyListCreateFromXMLData + 160
3   com.apple.CoreFoundation
0x00007fff8580f535 CFBundleGetLocalInfoDictionary + 165
4   com.apple.Foundation
0x00007fff85b97d62 -[NSBundle localizedInfoDictionary] + 34
5   com.apple.Foundation
0x00007fff85b97cf9 -[NSBundle objectForInfoDictionaryKey:] + 29
6   helpd
0x00000001009b46de 0x1009ae000 + 26334
7   helpd
0x00000001009b4528 0x1009ae000 + 25896
8   helpd
0x00000001009b1348 0x1009ae000 + 13128
9   helpd
0x00000001009b62ff 0x1009ae000 + 33535
10 libdispatch.dylib
0x00007fff890690b6 _dispatch_client_callout + 8
11 libdispatch.dylib
0x00007fff89069041 dispatch_once_f + 50
12 helpd
0x00000001009b61fe 0x1009ae000 + 33278
13 helpd
0x00000001009afef5 0x1009ae000 + 7925
14 helpd
0x00000001009af8cb 0x1009ae000 + 6347
15 com.apple.CoreFoundation
0x00007fff858a5b2d __CFMessagePortPerform + 701
16 com.apple.CoreFoundation
0x00007fff857ba2d9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
17 com.apple.CoreFoundation
0x00007fff857ba019 __CFRunLoopDoSource1 + 153
18 com.apple.CoreFoundation
0x00007fff857ed19f __CFRunLoopRun + 1775
19 com.apple.CoreFoundation
0x00007fff857ec6b2 CFRunLoopRunSpecific + 290
20 com.apple.CoreFoundation
0x00007fff857fb371 CFRunLoopRun + 97
21 helpd
0x00000001009b80d5 0x1009ae000 + 41173
22 libdyld.dylib
0x00007fff84b2c7e1 start + 1
Thread 1:
0   libsystem_kernel.dylib
0x00007fff8e6ae6d6 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff85a7aeec _pthread_workq_return + 25
2   libsystem_c.dylib
0x00007fff85a7acb3 _pthread_wqthread + 412
3   libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x00007fff8e6aed16 kevent + 10
1   libdispatch.dylib
0x00007fff8906bdea _dispatch_mgr_invoke + 883
2   libdispatch.dylib
0x00007fff8906b9ee _dispatch_mgr_thread + 54
Thread 3:: Dispatch queue: com.apple.root.default-priority
0   libsystem_kernel.dylib
0x00007fff8e6ae386 __semwait_signal + 10
1   libsystem_c.dylib
0x00007fff85b02800 nanosleep + 163
2   libsystem_c.dylib
0x00007fff85b0268a sleep + 61
3   com.apple.helpbookPlugin
0x0000000101e0def6 0x101e08000 + 24310
4   com.apple.Foundation
0x00007fff85bd4986 -[__NSOperationInternal start] + 684
5   com.apple.Foundation
0x00007fff85bdc1a1 __block_global_6 + 129
6   libdispatch.dylib
0x00007fff8906cf01 _dispatch_call_block_and_release + 15
7   libdispatch.dylib
0x00007fff890690b6 _dispatch_client_callout + 8
8   libdispatch.dylib
0x00007fff8906a1fa _dispatch_worker_thread2 + 304
9   libsystem_c.dylib
0x00007fff85a7acab _pthread_wqthread + 404
10 libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 4:
0   libsystem_kernel.dylib
0x00007fff8e6ae6d6 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff85a7aeec _pthread_workq_return + 25
2   libsystem_c.dylib
0x00007fff85a7acb3 _pthread_wqthread + 412
3   libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 5:
0   libsystem_kernel.dylib
0x00007fff8e6ae6d6 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff85a7aeec _pthread_workq_return + 25
2   libsystem_c.dylib
0x00007fff85a7acb3 _pthread_wqthread + 412
3   libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000001c000100 rcx: 0x00000000ffffff80 rdx: 0x000000001c000100
rdi: 0x0000000000000000 rsi: 0x00000000000003ad rbp: 0x00007fff5f2505d0 rsp: 0x00007fff5f2505d0
   r8: 0x00000000ffff0000   r9: 0x00007fff5f250158 r10: 0x00007fff8e6aeffa r11: 0x00007fd0f4b3f340
r12: 0x00000000000003ad r13: 0x00007fd0f4b3f340 r14: 0x0000000000000000 r15: 0x00007fd0f4b3f340
rip: 0x00007fff857bf50a rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 0
Binary Images:
0x1009ae000 -
0x1009bdfff helpd (1.1.4 - 85) <18369DE6-2FD3-3D31-8E69-F1CE023B0B8F> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
0x101e08000 -
0x101e1bfff com.apple.helpbookPlugin (1.1.3 - 84) <7ACEDDCD-CDE9-31BD-A6C1-9FD4492890CC> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/Helpb ook Plugin.bundle/Contents/MacOS/Helpbook Plugin
0x101e27000 -
0x101e40ff7 com.apple.SemanticDocumentManagement (1.2.3 - 1.2.3) <32454B13-A6CB-3DFA-8CCB-F66E7FE80163> /System/Library/PrivateFrameworks/SemanticDocumentManagement.framework/Versions /A/SemanticDocumentManagement
0x101f87000 -
0x101f89fff com.apple.kbPlugin (1.1.2 - 82) <C175F80B-1426-3348-8547-BD5158990142> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/KB Plugin.bundle/Contents/MacOS/KB Plugin
0x10207d000 -
0x102107ff7 com.apple.xquery (1.3.1 - 30) <04E0E165-BE1D-3DD7-899F-10AFD053B30C> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x7fff605ae000 -
0x7fff605e293f dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld
0x7fff83beb000 -
0x7fff83d0bfff com.apple.desktopservices (1.7.2 - 1.7.2) <CDE8C2C2-C505-31B0-8C61-E40E4EA364A5> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff83d0c000 -
0x7fff83d66fff com.apple.print.framework.PrintCore (8.1 - 387.1) <1FA17B75-33E6-35BD-9198-35F92E37B248> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff83da9000 -
0x7fff83de8ff7 com.apple.QD (3.42 - 285) <8DF36FCA-C06B-30F4-A631-7BE2FF7E56D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff83f98000 -
0x7fff83fbfff7 com.apple.speech.LatentSemanticMappingFramework (2.9.3 - 2.9.3) <CDB23C93-853B-3F18-985C-6D32D4704F26> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
0x7fff83fc0000 -
0x7fff84085ff7 com.apple.coreui (2.0 - 181.1) <83D2C92D-6842-3C9D-9289-39D5B4554C3A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff84086000 -
0x7fff840dcff7 com.apple.opencl (2.1.20 - 2.1.20) <AF142CA4-EA1D-31B0-A48F-AA2B75D4309E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff840dd000 -
0x7fff84133fff com.apple.HIServices (1.20 - 417) <A1129272-FEC8-350B-BA26-5A97F23C413D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff841bb000 -
0x7fff841c5fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff842bc000 -
0x7fff842bcfff com.apple.vecLib (3.8 - vecLib 3.8) <794317C7-4E38-338A-A874-5E18001C8503> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff842ef000 -
0x7fff8430eff7 libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib
0x7fff844f7000 -
0x7fff84577ff7 com.apple.ApplicationServices.ATS (332 - 341.1) <BD83B039-AB25-3E3E-9975-A67DAE66988B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff8463d000 -
0x7fff8463efff liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib
0x7fff846b0000 -
0x7fff8471dff7 com.apple.framework.IOKit (2.0 - 755.18.10) <142E19DD-1C8D-3D61-ABC8-83994A73279F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff847c6000 -
0x7fff84961fef com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff84962000 -
0x7fff84962fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff8496a000 -
0x7fff8496bfff libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff8496c000 -
0x7fff849bdff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <E095637C-457F-3D8F-AE32-A032F9D5A46C> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff849be000 -
0x7fff849dfff7 libCRFSuite.dylib (33) <736ABE58-8DED-3289-A042-C25AF7AE5B23> /usr/lib/libCRFSuite.dylib
0x7fff849e0000 -
0x7fff84a2aff7 libGLU.dylib (8.6.1) <DF45C1E3-3884-3991-B84F-F39B482E8BF8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff84a2b000 -
0x7fff84a93fff libvDSP.dylib (380.6) <CD4C5EEB-9E63-30C4-8103-7A5EAEA0BE60> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff84a94000 -
0x7fff84abcfff libJPEG.dylib (845) <A32618D7-FB91-3EE2-A105-5407B2F3F8D8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff84abd000 -
0x7fff84b25ff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib
0x7fff84b2a000 -
0x7fff84b2dff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff84b74000 -
0x7fff84b8bfff com.apple.CFOpenDirectory (10.8 - 151.10) <10F41DA4-AD54-3F52-B898-588D9A117171> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff84b8c000 -
0x7fff84c49ff7 com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff84c4a000 -
0x7fff84c8dff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff84d36000 -
0x7fff84d49ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <2F2694E9-A7BC-33C7-B4CF-8EC907DF0FEB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff84d4a000 -
0x7fff84d5efff libGL.dylib (8.6.1) <2E00615F-97F5-34EB-BE07-75A24F3C18D7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff84d5f000 -
0x7fff84daeff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
0x7fff84daf000 -
0x7fff84de0ff7 com.apple.DictionaryServices (1.2 - 184.4) <054F2D6F-9CFF-3EF1-9778-25C551B616C1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff84de1000 -
0x7fff85111ff7 com.apple.HIToolbox (2.0 - 625) <317F75F7-4B0F-35F5-89A7-F20BA60AC944> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff85112000 -
0x7fff8511dfff libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib
0x7fff8511e000 -
0x7fff85149fff libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib
0x7fff853cb000 -
0x7fff85401fff com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff85461000 -
0x7fff85469ff7 libsystem_dnssd.dylib (379.32.1) <62AA0B84-188A-348B-8F9E-3E2DB08DB93C> /usr/lib/system/libsystem_dnssd.dylib
0x7fff85676000 -
0x7fff8578e92f libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib
0x7fff857b8000 -
0x7fff859a1fff com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff859a2000 -
0x7fff85a53fff com.apple.LaunchServices (539.7 - 539.7) <DA7C602E-5E01-31B8-925D-B45360CA089F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff85a54000 -
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0x7fff8ef72fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8f35c000 -
0x7fff8f35dff7 libSystem.B.dylib (169.3) <9089D72D-E714-31E1-80C8-698A8E8B05AD> /usr/lib/libSystem.B.dylib
0x7fff8f35e000 -
0x7fff8f35fff7 libremovefile.dylib (23.1) <DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2> /usr/lib/system/libremovefile.dylib
0x7fff8f95a000 -
0x7fff8fd51fff libLAPACK.dylib (1073.4) <D632EC8B-2BA0-3853-800A-20DA00A1091C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff8fe64000 -
0x7fff8fee6fff com.apple.Heimdal (3.0 - 2.0) <660A6C64-4912-32C8-A332-B64164032A2D> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff9000c000 -
0x7fff90429fff FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff9042a000 -
0x7fff9057bfff com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff905c4000 -
0x7fff905f2ff7 libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib
0x7fff905f8000 -
0x7fff90654ff7 com.apple.Symbolication (1.3 - 93) <97F3B1D2-D81D-3F37-87B3-B9A686124CF5> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff90679000 -
0x7fff906d6fff com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <B3198BD6-EA1D-3E5E-ADD4-37D8E6B72678> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff90b68000 -
0x7fff90b6cfff com.apple.IOSurface (86.0.3 - 86.0.3) <C121DE83-ED12-3DC1-BDB3-4FCB29AB0571> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 790
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=144.6M resident=119.2M(82%) swapped_out_or_unallocated=25.4M(18%)
Writable regions: Total=74.5M written=9844K(13%) resident=11.2M(15%) swapped_out=0K(0%) unallocated=63.3M(85%)
REGION TYPE
VIRTUAL
===========
=======
MALLOC
63.4M
MALLOC guard page
48K
SQLite page cache
192K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
12K
__DATA
10.4M
__IMAGE
528K
__LINKEDIT
53.3M
__TEXT
91.2M
__UNICODE
544K
mapped file
18.1M
shared memory
308K
===========
=======
TOTAL
304.6M
I sincerely hope this gives you enough information to figure out what's happening. At least after the re-install, helpd is not crashing constantly. Now it crashes only when I select Help from the Finder menu. I still want it fixed, but at least I can work.
Thanks,
Michael Frankel
President & CEO, Wizard Consulting Group, Inc.

Help viewer is weird to display topics

Hi,
When I try to get help with the help viewer, I enter a word in the little window for a keyword search and Help always display that He can't find anything (Aucune rubrique d'aide correspondante n'a pu être trouvée in french) Per exemple : if I enter the word Safari... it's simple!! but after this message I go back with the little arrow and it display finally the information that he was supposed to display !!! Do I need the trash the library folder com.apple.helpui ??? What append after that?

Help Viewer crashes or shows blank....
http://discussions.info.apple.com/webx?[email protected]@.6897a2ae http://www.thexlab.com/faqs/helpviewer.html
This is a common bug in Panther. The solution to this problem is simple though:
• (~ means your home directory)
Go to ~/Library/Preferences and delete the following files......
com.apple.help.plist
com.apple.helpui.plist (you may or may not have this one).
com.apple.helpviewer.plist
Next go to ~/Library/Caches and delete the folder......
com.apple.helpui
Log out and log in. If the problem is gone, empty the trash. If not, put everything back.
or you can open MacHelp directly from .....
/Library/Documentation/Help and it works fine.
george

Can I permanently disable the navigation pane in HTML help?

My company has a web-based application on MicroStrategy platform.
I have created a customized WebHelp to replace the MicroStrategy out of the box help and that works just fine.
We are developing the MicroStrategy Office add-in for Excel for our clients.
Once installed, a CHM file is copied to the client's local hard drive.
We want to replace this with our own customized help.
I have created a CHM file with ONE topic that redirects the clients to our customzied WebHelp with content for the add-in.
The one topic has a redirect in the HTML header code as follows:
<meta http-equiv="refresh" content="0;URL=https://customhelp.htm#AddIn_Introduction.htm" />
That is working fine in my testing.
Here is my problem...
The HTML Help Viewer opens and automatically hides the Navigation Pane and displays the WebHelp (navigation pane, menu bar and topic pane).
But, the HTML Help Viewer still has the Hide/Show button to Hide/Show the navigation pane for the HTML help.
Is there ANY way to disable this or hide it or let it stay there but disable the navigation pane?
As always, any assistance would be appreciated.
Thanks --
Michael F Weart

Amebr and Priyank --
Thanks - that did exactly what I wanted it to do.
It did not work in my testing, but I think the KEY point that I missed was the sequence of unchecking the options in the Window setup.
Now I have a one topic CHM help file that automatically redirects to my WebHelp on my application server.
The CHM opens and automatically redirects to my WebHelp and the WebHelp (frameset and all) display in an HTML Help Viewer window that has no HTML Help Viewer navigation buttons.
One last note, the WebHelp displays with the Contents/Index/Search for WebHelp included in the presentation.
I have not deployed this in a non-test environment so I may still run into issues but so far it is good.
THANKS for all the help.
Michael F Weart

HTML Help window placement problem

Hi -
We just upgraded to R7 from X5. It seems that now, for our
newly generated Help, the HTML Help viewer will not right-align.
Even if I specify the maximum width in the Window Properties
dialog, when generated, the window only extends about 4/5 of the
available screen width and is LEFT aligned.
Our screens are 1024 x 768 and RoboHelp seems to understand
this because if I max out the window size in the Window Properties
dialog, the height shown = 767 and width = 1019.
Is anyone else experiencing this placement problem?
TIA

Hi, Jack,
> ... the HTML Help window properties dialog only accepts
hard coordinates (i.e. pixels).
> ...
> Unless someone knows differently, for HTML Help,
apparently you can't get the HTML
> Help viewer to appear right-aligned for all
screen/display configurations
Yes, this is correct on both counts. Because of limitations
in Microsoft's design of HTML Help, you cannot specify the
dimensions of the help window in anything other than pixels, and
you can only set the initial position of the window relative to the
left and top edges of the screen.
On the other hand, if you are calling the help file
programmatically from an application, there may be some scope for
controlling the position of the help window by using standard
Windows functions. This article provides a small amount of extra
information:
http://helpware.net/FAR/far_faq.htm#control
Pete

Error when trying to compile HTML help

I'm using RoboHelp 7.0 on Windows XP. All of the sudden, last
week, I start getting the following error when I try to compile
"Fatal Error: Unexpected error from Microsoft HTML compiler." I've
read the other posts regarding this error and deleted the .CPD file
multiple times and tried to compile again still with no success.
I've uninstalled and reinstalled multiple times and not had any
better results. The other author in my office can check the project
out of RoboSource and compile it fine. I have it on my local drive
when trying to compile.
I'd appreciate any ideas. It doesn't make sense that is
something in the project since my other author can compile it fine.
Thanks,
Nita

Hi, Nita,
Do you have any other RoboHelp projects that you can try
compiling? This may help to determine whether there's something
slightly askew about this particular project — sounds
unlikely if your colleague can compile without error — or
whether the problem lies in your RoboHelp installation.
I'd also recommend that you run MJ's Help Diagnostics,
available from the address below. This will verify that all the
HTML Help viewer and compiler components are properly installed and
registered on your machine.
http://helpware.net/downloads/index.htm#MJs
Pete

Mac Help viewer is blank

I've been using Tiger on this G4 for several months. Today, I clicked on Help menu in the Finder window. The viewer came up, but it was blank.
At the same time, something happened to my Airport, but I got connected through Diagnostics.
How can I get my Mac Help working?
G4 and G5 Mac OS X (10.4.8)

Hi oldengraver,
this article might help: FIXED: Help Viewer crashes or shows blank window
If this answered your question please consider granting some stars: Why reward points?

Crash on search function for HTML Help file (.chm) when connected to a Visual C++ application

Crash on search function for HTML Help file (.chm) when
connected to a Visual C++ application
I use the RH_ShowHelp API command to connect a HTML Help file
(.chm file generated by RoboHelp Word X 5) to my Visual C++
application. My application is able to call up this HTML help file
in context-sensitive mode and everything is working great in the
Contents and Index panels EXCEPT when I click on List Topics (after
I enter a KEYWORD for search) in the Search panel.
I got an error that said “Unhandled exception in
xxxx.exe.(HHCTRL.OCX):0xC00000FD: Stack overflow”
I am able to execute this .chm file by itself and the search
function works well in this case. I am using HHActiveX.dll that is
created on 2/23/04. Is this the correct version?? Any advice what
to do here??

Hi agschin and welcome to the RH forums. The hhactivex.dll
file is not used by the search function so you can rule that our.
Have you tried recompiling and seeing if the problem still happens?
You can also start the Bug Hunter feature in RH - View > Output
View and then select the Bug Hunter button - and see if that throws
up any clues.

Cannot view topics in generated HTML help

I am using RoboHelp HTML Version 11 with Windows 7 Enterprise/Service Pack 1. My problem is with generating HTML help files. It appears to generate and I get the message that it ran successfully. It even generates the CHM file, but when I click on a topic, nothing happens. The topics don’t open at all. The TOC books do, but not topics. I do get a compiling warning “The size of the stop file has to be limited in 512 bytes.” I have no clue what the stop file is. Did a quick search but didn’t find anything useful other than another user a few years ago who had the same issue and same warning. Unfortunately, I did not see resolution posted. Any help would be greatly appreciated! Thank you.

Hi there
Ummm, where exactly is the CHM file that you are trying to open?
Perhaps the link below will explain some things?
Click here to view
Cheers... Rick

Why does RoboHelp 8 crash when compiling merged HTML help after deleting a child project in TOC

Why does RoboHelp 8 crash when compiling merged HTML help after deleting a child project in TOC? I would be grateful for any assistance.
Here's the situation:
-- I recently upgraded from RoboHelp X5 to RoboHelp 8. I upgraded my projects to RoboHelp 8 projects.
-- One large help system I manage is built such that there is one master project and about 25 child projects. Each of these is its own item in the master project TOC.
-- In RoboHelp X5 I never had any trouble deleting these.
-- However now in RoboHelp 8, whenever I delete one (by opening TOC pod, right-clicking on item in question, and clicking Delete), and proceed to "Generate Primary Layout" (MS HTML Help), the generation/compilation process proceeds as far as "Generating full-text search data" and then the whole program crashes!
Am I doing something wrong? Is there a bug in the software? I have installed patches 8.0.1 and 8.0.2.
Once again, I thank you in advance for any pointers.
Matthew Keranen
Jamsa, Finland

That does help - thanks a lot.
Wayne Kroger
State Street Corporation
SQA-Princeton
(609) 580-6264
mail to: [email protected]
The information contained in this email and any attachments have been classified as limited access and/or privileged State Street information/communication and is intended solely for the use of the named addressee(s). If you are not an intended recipient or a person responsible for delivery to an intended recipient, please notify the author and destroy this email. Any unauthorized copying, disclosure, retention or distribution of the material in this email is strictly forbidden.

HTML Help Crashes RH7

Trying to generate a small HTML version in RH7 for my
portfolio . It runs through the process, and the first time I did
it there was a message indicating there was a "fatal error". So I
regenerated the MS HTML help, and this time it ran through all the
files, and then just suddenly closed RH completely! No warning, no
message. This has happened several times now. All I want is a
little file so I can showcase my talents.
Just wanted to pass this along to others.

Can yo tell us what you mean by
quote:
Originally posted by:
^^&&^^
deleting all the topics in a file in the project explorer,
then trying to delete the file reference.
If you deleted all the topics this should have
automatically deleted the file reference?

Content Viewer Crashes When Viewing Web Content

Hi,
I'm having issues with the folio Content Viewer crashing before web pages fully load my hyperlinks. I need to proof the folio with the client before we can publish, so I need everything to be working and know that the final app will not have the same issue.
I've set up buttons that link to coordinates on Google Maps. When a button link is clicked, the web viewer begins to load then immediately disappears (sliding to the bottom of the screen before the web content finishes loading) or crashes the Content Viewer completely.
I searched the forums and did not really find any solutions, other than when using a lot of images, they need to be sized/sampled down to use less memory. My folio does have a few articles that use quite a few images, so I've sampled everything down to 72dpi and noticed a slight increase in loading speed when loading each article. At first I thought this fixed the issue as the maps were loading for me, but after switching articles, it's crashing again.
If anyone has come across this and has a solution, please help me out!
Thanks,
S

Found a solution.
https://blogs.adobe.com/indesigndocs/2013/06/memory.html
Hopefully this helps someone else.
Cheers!
S

What Help Viewer Component Enables Index tab?

A customer of ours has a problem with any .chm help file not displaying their index contents properly (showing up as blank). In our app, we have a Help | Help Index menu item that opens up our .chm's index tab. This ends up crashing the entire application.
Similarly, accessing the help file directly in Windows Explorer (outside of our application) works fine until he goes to the chm's Index tab in which case the HelpViewer crashes.
Another similar symptom: sometimes the Index tab's contents will be blank and then a crash occurs when he attempts to close the help viewer.
The index tab problems are not unique to our help files however. So I think there's likely some Windows component missing on his system that makes any .chm file with an index tab display a blank tab or causes crashes.
Error Messages consistently mention a problem with:
ModName: itircl.dll
(Sorry rest of the message is in Swedish)
Has anyone heard of this problem and know how to fix it? Should customer just re-register the .dll? Or is something else needed?

Hi there
There are several DLLs that sometimes become corrupt or get clobbered. I think you would be well advised to download MJs Diags from the link below:
http://helpware.net
Cheers... Rick
Helpful and Handy Links
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