I added a visa gift card to my billing and when trying to purchase it said please contact iTunes support
Anybody know why or what I can do? I don't have time to email and wait 2-3 days for a solution..
Unfortunately, if it says contact support, you need to contact support. Otherwise, you won't be able to resolve it yourself even if you take 3 or 5 days. Here's a link where you cna contact them:
http://www.apple.com/support/itunes/contact/
Similar Messages
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hi, everyone i have a qustion about why i cant use the itunes card to transfer the game currency ? also when i start to transfer it this message" please contact itunes support to complete this transaction" suddenly comes.anyone know how to fix it ?
You will need to contact iTunes support to ask why it's appearing and how to resolve it, which you can do via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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HT2693 When I enter credit card info on my apple I'd I found msg that please contact iTunes support
When I enter credit card info on my apple I'd I found msg that please contact iTunes support
kindus wrote:
... msg that please contact iTunes support
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Hello,
I added a $25 gift card to my account and when I did, it deleted my previous amount of $6.08. It is kind of like a parking meter. Anyone else with this problem?carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read. -
I have a 100 dollar gift card, buy I am sure when I am purchasing is it taking it off my gift card or my visa card ?
I would say that the best way to ensure it's taking off of your gift card allowance (which I do believe it does automatically) is to just go into your itunes store settings and take your credit card off. When your gift card balance is out then you can put your Visa back on your account. Personally, I only use gift cards and don't put credit card info into my account for security purposes.
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Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
wow wrote that in the wrong place. First time using this forum thing. Question is still the same. I don't think I'm looking in the right place. It says, "Please contact iTunes support to complete this transaction". The reason it came up is because I added a credit card to my account. Do I have to just reset my password completely and all my security info and re-enter it?
Have you considered doing exatly what it says and contacting itunes support?
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when i purchase with visa card it tell me please contact itunes support to complete this transaction please help me
Many people are having this same problem. I myself was in touch with iTunes for over a week as well as with my bank (Capital One in this case). For Some reason iTunes has put your debit/credit cards into a "fraud mode". According to my bank representative people have been calling in for about 2 weeks about this, so you and I are not alone at all about this. For me I was able to buy anything as long as it was under $10.00, but anything above gave me the errors you are having. You need to contact your debit/credit card customer service numbers and first make sure that there is no "block" or "cap" on them for iTunes. Then ask them why it is being declined. They may ask you to verrify the city and or state which the iTunes store billing you is in, TELL THEM "CALIFORNIA". Then once you have done everything with the bank you need to contact iTunes Store which is only possible with email (or so Apple has told me), and have them reset the billing and and address information for your account. They will email you back saying that in 30 min...blah blah blah... Basically once they have responded log off from the iTunes store on every single apple device you have: iPhone, iPad, Apple TV, iTunes on your computers, all of them! Then log back in through your COMPUTER and enter all of your information again. This should sove your problem completely. It worked for me.... Good Luck!
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Dear, Apple Support it says that when i am getting the credit card details on my iPhone 5s.....it always says that when i click continue please contact iTunes support to complete this transaction!!
Use the link below to contact iTunes support.
https://ssl.apple.com/emea/support/itunes/contact.html -
I'm trying to buy poker chips, but when i click purchase it tells me "Please contact iTunes support to complete this transaction" and i already entered my credit card in my account.
I go to itunes support for complete my transaction,but I dont know what I have to do after
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Whenever I try to enter my credit card information into iTunes via either my mac book or my iphone it says there is an error and says "for assistance, please contact itunes support, etc...". Can anyone help with this?
I haven't had any luck at all getting it resolved using iTunes support so I'm hoping someone who's encountered the problem can help me.What did itunes suport tell you?
They will need to solve this. -
Why do I get this message "please contact iTunes support to complete this transaction" when I try to gift "Oxford Advanced Learners Dictionary" app?
I have been getting the same message as well on any transactions I have tried to place. I attempted to contact iTunes support, but was only allowed to leave an email regarding this problem. I will keep you posted if I hear anything.
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When I want to register my credit card information in itunes. It said that please contact itunes support to complete this transaction.
These are user-to-user forums, you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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I have an Ipad2. I wanted to pay for some accessories on a game through my brothers credit card and it wouldn't go through. And now a message pops up cannot connect to iTunes Store please contact iTune support.
You have to contact Apple Support.
https://ssl.apple.com/emea/support/itunes/contact.html -
Ive downloaded fifa 13 and in want to buy fifa points but when i purchase them it says contact itunes support. I have got apple id credit and a valid credit card payment on my accout but it still wont let me purchase it. What is the problem?
Contact itunes support.
It will be aconversation.
You will e-mail or express lane chat with them. They will answer you.
That is contact.
It sounds like you have not contacted them at all.
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