I am a first time user of an ipad. everytime I go to the app store, it will not accept my apple id. I changed it, and still it won't accept it..what do I do? I'm not very computer literate...ty :)
can anyone help me with this. as a result I can't load any apps..
thanks for answering...I finally figured it out...it was requiring apple id, and also password....I didn't see that...I have to get used to touching everything...ty for answering.
Similar Messages
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my new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Cheers, Tom -
Everytime i purchase from the apps store it always show the security questions and i cant buy the apps i want because the questions are not answerable. Pls help....
I think you need to reset those questions. You'll need to call the tech support for your country, ask to be connected to the Account Security Team and then ask if they can reset the questions for you.
http://support.apple.com/kb/HE57 -
My IPAD 2 will some times not open apps that I have down load from the app store. But will open all of the preinstalled apps.I must go to the app store and install something and then all the apps will open. I should not have to install unwanted apps to keep my IPad working.I have reset and total reset nothing sames to work.
Sounds to me like you may have an issue with the firmware, i.e. the iOS version that you are runing. I also have an iPad 2 and sometimes have to restart it to get it to recognize and run a newly downloaded app. And only once or twice have I had to uninstall and redownload an app that this didn't fix. I think this has more to do with the way an app has been coded more than anything else.
You might try doing a "Reset All Settings" reset and set it up as a new iPad. You should not lose any data, apps, music, videos, etc. that you have stored on your device. I have done this a few times when tweaking the iOS 5.0.1 firmware and never lost anything. You do have to re-enter your ID's and Passwords for wifi. And of course you will need to go back into settings and reset any changes you may have made to things like location and notifications.
I don't know if this will work, but if I was in your place this is the next step that I would take. -
How to delete my old apple ID? If i want to buy musics or free games in the apps store ,the old ID still show up to sign me but is not working anymore.please help!
Go to settings, iTunes & App Store, tap on your ID, sign out, then sign in with your new information. You cannot delete an old ID, you just stop using it.
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my Facetime is not working. Reset my passwords and tried on two ipads and still not working. It both worked two weeks ago. What am I missing?
Try this. Go to Settings>FaceTime >Off. Reset the iPad and then go back and turn FaceTime on again. See if that fixes it for you.
Reset the iPad by holding down on the sleep and home buttons at the same time until the Apple logo appears on the screen. Ignore the red slider bar if it appears. -
I updated my iPhone 4S with the new iOs 6. It was successfully installed, but when I open passbook app and tapped App Store I get this message saying cannot connect to apple iTunes Store . What did I do wrong?
Try connecting to your Mac or PC and using iTunes to sync your iPhone. Disconnect your iPhone after syncing, make sure in Settings>iTunes&AppStore you have your Apple ID and password entered, and launch App Store and sign in. It should work now, but do not sign out from App Store. There seems to be a bug that prevents us from signing in again after signing out.
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ID not working in App store only. Anyone having this issue?
purchased apps and music are forever associated with the itunes account/ID that was used when the purchase was made. If you change ID on a device, then you'll get the prompts because the apps are from a different ID.
Either put up with this, or (using the ID that you want to use in the future) buy the items again.
As for the account (itunes or icloud) that a device is currently using, go to Settings>icloud, scroll to bottom of screen and tap Delete Account then enter a different account if that's what you want.
For itunes, go to Settings>itunes & apps Stores, tap the account name on the next page, then choose log off (or whatever the option is called). Like icloud, you can then log into a different itunes store account. -
I recently downloaded Lion and since have had nothing but problems with my new i-Mac. My problem with the App store is only one issue. Has anyone out there had any trouble with their components after installing Lion 10.7??????? After several hours on the phone with a tech my situation isn't any better. I think the tech is sick of talking with me. He was supposed to call me today and the phone never rang. He told me he was working on something to repair my problems and needed to talk with engineers. How long could that take???? If it wouldn't hurt the person who gifted me this i-Mac, I would give it back.
your itunes accoutn have nothing to d with your computer
you can go to any computer with internet access in the world and
login into your itunes account if you have the appleID and password
the itunes account is placed on apples itunes servers -
I do not know what to do.
Have you considered doing exactly what it told you to do?
Contact itunes support -
Help!!!!!
thats stupid because if you are trying to get something is supposed to be "free" why the heck do we have to provide with a Credit Card info??? Thats dumb, what if we dont have a Credit Card???
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I tried to update my apps but the app store is logged into my other apple id. What should I do?
I haven;t been using my ipad lately so I have about ten updates. I tried to udate them but my other apple id showed up. I never used this id with my ipad only on an old ipod. I went to my setting and looged out and logged back in woth my current apple id but the same thing happened. SO I just gave in and tried to update with my old password. Now I have a whole bunch of paused apps on my ipad.
All apps, all paid and free apps include DRM protection which is tied to the iTunes account/Apple ID that was used to download the apps.
The reason you are being prompted for your other Apple ID is because the apps that need to be updated were downloaded with that Apple ID. -
I just bought An iPod touch 4th generation yesterday, it was working fine I could
Download appl from the store from my iPod without a problem . Today however every time I try downloading something from my iPod touch
it. Doesn't download a message pops up saying " cannot connect to iTunes store" why? I am connected to the Internet and I can easily go on safari and google with. NO problem but everytime I go on the app store it gives me that message can you please help? My iPod isup to date and so is iTunes I so tried bar restarting my iPod and it worked for about 2 minutes the the message kept popping up Again please help me . Thank youIf you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
If your iPod is defective and not abused Apple will exchange it at no cost.
Apple Retail Store - Genius Bar -
The App Store uses the old user name ...
Hi,
I recently bought a used iMac (late 2013). Even when I am logged in the App Store app with my own personal account, it sometimes requires a new identification. Before downloading an update, a pull down window displays the previous owner's name in grey (not modifiable) and requires me to input a password.
I tried to logout and login back again, and it does not change the problem. This is obviously a bug since by pressing return without any password the downloading begins.
Is this an issue I can do something about other than send a feedback ?
Robert LespéranceBefore buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
Suggestions Re: I'm running OSX 10.9.2, when my system updated it required my Apple ID... When I provided it, it said that AppleID hadn't been used at the App Store... so now I'm locked out of my system... what do I do??
First, there are no PPC Macs that can run Snow Leopard or later. Did you buy your iMac used? Where did you get Mavericks in the first place? If it was installed by the seller, then you are not licesnsed to use his/her copy.
Do you know exactly what iMac model you have? If it's a post 2010 model you can do the following:
Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer. You may then go to the App Store to download Mavericks using your Apple ID.
If you have a 2010 model you may require a special firmware upgrade before you can do the above: Computers that can be upgraded to use OS X Internet Recovery.
If you have an earlier iMac then you must get Snow Leopard 10.6.8 installed by installing a version of Snow Leopard either included on the software restore discs or:
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply.
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