My new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

my new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
 Cheers, Tom

Similar Messages

HT4009 I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. Nothing

I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. No help available there, cannot chat online bcos I'm not in the US. I have sent an email but didn't get any response. Please someone help my son wants a game.

zqa wrote:
... it says contact iTunes support. ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Expect a reply within 24 to 48 hours.

I'm trying to purchase extra content on some of my apps and it says "contact iTunes support to complete this transaction." how can I fix this? My credit card is valid and I've made extra content purchases before and it's worked.

I'm trying to purchase extra content on some of my apps and it says "contact iTunes support to complete this transaction." how can I fix this? My credit card is valid and I've made extra content purchases before and it's worked.

As I replied in your duplicate thread, these are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then probably Purchases, Billing & Redemption

HT4009 tried to do an in-app purchase and it says contact itunes support to complete

tried to do an in-app purchase and it says contact itunes support to complete
restrictions are set to allow it

go to expresslane.apple.com > itunes > itunes store

Why the App Store ask for sq.after using it for years and how do find the answers

Why the App Store ask for sq.after using it for years and how do find the answers

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html

Why does the app store ask for my payment details to be confirmed when i am trying to install a free app (facebook for iphone)

why does the app store ask for my payment details to be confirmed when i am trying to install a free app (facebook for iphone)

Just select no credit card click below
http://support.apple.com/kb/ht2534

The App Store asks to "verify" my personal information, For my name, state, credit card, etc. I don't even live in the US and I don't have a CC, nor do I want to give away my personal information. I just want to download free apps. Any work-arounds?

Title says it all.
I'm really getting sick of websites getting more and more into your business. Google forcing you to get a G+ account and asking for your identifying information, for example (like your phone number).
It's extremely irritating, and I'm opting out of everything that enforces the such. If Apple begins pushing like this, I will just close my relationship with the company and obtain apps by using third-party software to force them onto the phone.
But before going that far, I'd like to find work arounds.
First of all, I don't even know why it asks me for my "state". I don't even live in the USA anymore, as I moved to China (though I won't use the Chinese store as I don't speak or understand the local language, which is Chinese).
All I want... is to continue using the English App Store to get free apps from here in my home in China, without getting stopped by Apple asking for more info on me. I don't want to share my name, I don't want to share my address, and I can't even complete the form as I no longer have a "state" and don't have any credit info.
So that's just that. If there's no way around it I'll find another way to install apps without the App Store.
Sorry for the message tone, I'm just really irritated with the way the internet is getting.
Thanks in advance!
- Alex

The living issue is complex in my case. Legally speaking, I have no personal residence globally. I just live wherever my father goes, which is everywhere. I'm an expat and it seems that these sites aren't really expat-friendly. They seem to be built for localization and assume everyone stays in the same place.
I don't know what I'd be considered. I'm a US passport holder and live in China, but I only speak some Chinese and I can't read it (it using non-latin characters is just too much for my mind's memory to handle). Besides that, I'm not interested in popular Chinese apps. They tend to just be annoying and kooky and generic and put together badly, often full adware and spyware (speaking for most Chinese software, in fact). In fact, a lot of apps I want are illegal in China (YouTube, Facebook, etc) and I use a VPN to use the services. I assume I wouldn't find these apps on the Chinese store. In fact, last I checked, there wasn't many English apps on the Chinese app store. This is probably due to their strict moderation or something.
I've been going to international schools since I got here and college would be in English too. I can speak some Chinese, but not read it.
Well, I guess the answer is that I can't use the App Store in English. So I guess I'll just sign out everything on my phone involving my Apple account and just start using third-party tools to do my business.

Can't purchase anything I used two different credit cards and it says contact iTunes support

I have three different apple accounts and both my credit cards have money and I have purchased through apple store before but now all it tells me contact itunes support till when will this horror stay

You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

HT3702 who do i contact when I make a purchase and It says " contact itunes support to access this transaction"???

"Contact itunes support to access this transaction"
Who do I contact?

Click here and request assistance.
(73937)

HT1689 I tried to purchase an upgrade to a game and it says contact iTunes support. I do not know what section of support I should contact

I tried to upgrade a game but it says to contact iTunes support. Which support category should I contact?

Click here and request assistance.
(73937)

Aperture purchased from the App Store asking for Serial Number?

Aperture purchased from the App Store asking for Serial Number?
Has anyone seen this? I just updated the app and now I can't get in.
I don't understand.

First thing to try is delete the app. Open the Mac App Store and the status in the Purchases section should update to "Install". Click to download the full app rather than an update.

HT204266 Ive downloaded fifa 13 and in want to buy fifa points but when i purchase them it says contact itunes support. I have got apple id credit and a valid credit card payment on my accout but it still wont let me purchase it. What is the problem?

Ive downloaded fifa 13 and in want to buy fifa points but when i purchase them it says contact itunes support. I have got apple id credit and a valid credit card payment on my accout but it still wont let me purchase it. What is the problem?

Contact itunes support.
It will be aconversation.
You will e-mail or express lane chat with them. They will answer you.
That is contact.
It sounds like you have not contacted them at all.

OK, as always I waited before downloading a new OS and I sure glad I did. On the APP store I sorted comments by most critical...and WHOA...what is Apple doing? No support for Logic 9, MS Office? Is Apple only trying to reach the iphone/iTouch crowd? HELP!

OK, as always I waited before downloading a new OS and I'm sure glad I did. On the APP store I sorted comments by most critical...and WHOA...what is Apple doing? No support for Logic 9, MS Office? Is Apple only trying to reach the iphone/iTouch crowd? HELP! I was going to buy a new Mac pro & two 27" monitors but until I see some real problem addressing by Apple...I'll keep what I have and see how everything pans out. If anyone has any comments to ally my fears, I welcome them. I've been a devoted Mac user since 1993. 7500; G4; G5; and my latest Mac Pro...Where do I go? Again...HELP!

Hi there,
If you look through ALL the reviews, they are mainly good. I feel that Lion is an excellent upgrade, although not essential.
There have been some issues with MS Office, but right now, it is up to Microsoft to issue a Lion compatible update, which will come in time. Saying this, MS Office has been working fine on my mac, it seems to be an isolated issue.
Logic 9 seems like a strange issue. Again, an update looks to be coming soon, with Lion support.
I do not feel that apple only focusing on the iPhone and iPad user base. There are many features carried along, but the machine can still be used for pro tools and use just as well. It still is a fantastic, reliable, fast, easy to use OS, which I have had very few problems with. Some additions you may not use, but they don't get in the way. You will love the new Exposé, Mission Control, as it is great for pro users who have many windows open at once, and the new spaces. You may however, never use Launchpad, but you don't have to, just drag it away from the dock!
I really reccomend buying a mac with Lion, although if you are worried about bugs, wait a few months for the issues to be ironed out, and updates to be given. Because the update is so very cheap, I really think you can hardly go wrong. Try it out with your current mac, and if you like it, go ahead and buy your new ones.
Lion is fantastic, albeit maybe rushed.
Any other queries, just ask,
Nathan

After trying many times with two different debit cards still does not allows me to buy a game from the app store gives error "YOUR PAYMENT METHOD WAS DECLINE.PLEASE ENTER VALID PAYMENT METHOD INFORMATION" Please help me out

I WANT TO PURCHASE NFS MOST WANTED GAME FROM APP STORE BUT IT DOESN'T ALLOW ME TO PROCEED FURTHER
after trying many times with two different debit cards still does not allows me to buy a game from the app store gives error "YOUR PAYMENT METHOD WAS DECLINE.PLEASE ENTER VALID PAYMENT METHOD INFORMATION" Please help me out

In most cases, you can't use a Debit card anymore. So, either redeem an iTunes gift card or use a credit card.

I am trying to download xfinity tv go app. I can not find it in my App Store and can not download it from the comcast website. All I get is a blank screen in the App Store. My Apple ID is associated with a Canadian address. How can I find the app?

I am trying to download xfinity tv go app. I can not find it in my App Store and can not download it from the comcast website. All I get is a blank screen in the App Store. My Apple ID is associated with a Canadian address. How can I find the app?

Its possible the App is not available in the Canadian store if the link doesn't work for you.
https://itunes.apple.com/us/app/xfinity-connect/id320788270?mt=8

My new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

Similar Messages

Maybe you are looking for