I was charged for Premier Elements and never recieved a thing?

On Saturday, May 19, I was going through the process of ordering Premier Elements (Student version). I went to the last page to review and finalize the purchase, but I never did. Today, I got a charge in my account for $83, which was the cost. I never got an email from Adobe confirming the purchase, nor did I get an option to download it. Now I have an $83 charge and no Adobe product. What is the problem?

Try using your Adobe id (U/N & password) to log in to your purchased products.
You can download purchases for up to two years or more.

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HT4009 I purchased something on an app and was charged for it, but I never recieved the item.

While playing Sims FreePlay, I purchased a $9.99 "Sack of Simoleans" that had $30,000 Simoleans.
While the order was processing, I guess it took too long and a popup said "Server timed out." and I never recieved the Simoleans. However, when I was looking in my E-Mail, I found that I was charged the $9.99 anyway.
How can I get my money back, or get the item that I purchased?

Nikkey8 wrote:
While playing Sims FreePlay, I purchased a $9.99 "Sack of Simoleans" that had $30,000 Simoleans.
While the order was processing, I guess it took too long and a popup said "Server timed out." and I never recieved the Simoleans. However, when I was looking in my E-Mail, I found that I was charged the $9.99 anyway.
How can I get my money back, or get the item that I purchased?
Hey man, i just did the same thing and was charged $9.99 plus tax in Galaxy on Fire 2, and was lookiing for help. I got these from turtleshells1998 and lllaass:
Contact iTunes
Apple - Support - iTunes - Contact Us
That happened to me when i had tower town... I spent $5.99 and the "bucks" did not pop up.
What you have to do is exit the app. Then start up the app again.
If the in app purchase still has not popped up, I would restart the ipod.
If the in-app purchase still has not appeared in the app, I would contact whATever company made the app and ask for your money back...
I, for one, have sent a message to the makers of my game and am waiting for a reply.
I Hope These Helps You Too!!

I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck.

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

Store > Check for available downloads
Or report a problem...
tt2

HT1689 I was charged for duplicate purchases but never received any. How do I get credit for non received purchases?

After making a purchase, I didn't received it and was charged duplicate times. How do I get credit to my account for this?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

Was charge for a item and don't have it

I was charge $9.95 for something I don't even know what it is. Need to talk to someone. My name is Claudia Bolding-Amoah.
<Personal Information Edited by Host>

Contact iTunes by:
How to Get a Refund from the App Store

I am being charged for a phone I never recieved

Verizon sent me a replacement phone through the US postal service and I never recieved it. Verizon then sent me a phone from FedEx (I believe) and I recieved it and sent the impaired phone back. Now I am being charged for the phone the post office never delivered. I have been working on this for more than two months and I still haven't gotten it straightened out. I have spoken with mulitple service representatives who all seem very nice and helpful and they all tell me that they can see the issue and that it should be cleared up in a couple of days and that they will follow up with me to let me know that it has been taken care of but to this day I have not recieved any follow up and the charge is still on my bill.
What do I have to do to get this taken care of.
Regards,
One extremly upset customer

@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

I made an in app purchase, it said purchase successful but it never showed up. I was charged for it too and so far I've reported a problem about 3 times and I waited a full day and still no response.Happened before but i got an email that time.HELP

Made an in app purchase and it never showed up. Reported it and waited a full day and no response. What do i do from here?

How long ago did you last contact Support, and how ? If it's been longer than 48 hours, and only tried one method of contact, then you could try the other :
- the 'report a problem' page : http://reportaproblem.apple.com
- contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 in app purchase didnt recieve content but was charged for it

I made an in app purchase and was charged for the content but never recieved it,, who do i talk to to get the content again or a refund? Or am i just screwed?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was charged for something in I tune that I did not authorize and would like it put back on my card .thank you

I don't know how but I was charged for I tune and I want my money back on my card.I did not authorize payment .And you should not take of my card unless you asked me first.

This is an iPad user to user forum, so you are not addressing Apple.
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads" and "report a problem" page NEVER loads, no email contact. Please help

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TS1702 I got charged for a rental and a movie on my credit card but it was never done.

Hi,
On 04-11-2014 i got charged $9.99 for a MC PURCHASE 55429504 PAYPAL *ITUNESSTORE 4029357733 CA 2014-04-11 08.28.04
(thats what it says i Was charged for. I never did that. it says the order is pending and that it used my debit...... i did not do that and i have one more charge
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so i got 2 charges that add up to...... $24.97 I would like to get refunded for them because I honestly dont even know what they are. thank you
William Kozlowski
[email protected]
847-848-5001

We are all itunes users just like you.
You need to contact itunes support.
Click Contact Us at the bottom of this apge

I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

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2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

I downloaded the new upgrade for Premier Elements 13 the other day, and now my program will hardly operate and will not do basic functions. What can I do?

I downloaded the new upgrade for Premier Elements 13 the other day, and every since then my program will hardly operate and cannot do most functions. What can I do?

Bill
I went to the Premiere Elements 13 tryout page at the Adobe web site and downloaded the tryout. I used the Firefox browser (latest version).
These are the details according to what was presented to me today
1. In choice of download, I selected Multiple LanguagesIWindows 64 bitI 1.67 GB. I do not have a Windows 7 or 8 32 bit computer.
In your case, you would expect that you used used Multiple LanguagesIWindows 1.50 GB (which would have been the 32 bit version
in agreement with your Windows 7 or 8 32 bit computer.
2. When I pressed the Download button, there appeared
Akamai Download Manager
Browse For Folder dialog - (where I designated Desktop as my save location for the saved file/folders from the download)
3. The first file to download was the .7z which is named Premiereelements 13_LS26_win64.7z (in my case, in yours it should be ...._win32.7x)
File 1 of 2.
The second file to download was the .exe which is named PremiereElements 13_LS26_win64.exe (in my case, in yours it should be..._win32.exe)
4. When "3" is finished, automatically the Install Now comes up with a dialog regarding the .exe with an Open button. Click on the Open button.
5. Next there is a Folder Location dialog which I had set
C:\Uses\Owner\Desktop\Adobe Premiere Elements 13
I clicked next in this Folder Location dialog.
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7. Next up was the Adobe Installer dialog and the "Initializing Installer" message.
8. Next came the Welcome dialog with choices of Install or Try. I selected Try.
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10. Next the Adobe Software License Agreement to which I clicked Accept.
11. Next the Options dialog -
Adobe Premiere Elements 13 4.1 GB
Language English (North America)
Location C:\Program Files\Adobe
to all of 11 I clicked Install.
and said Yes to User Account Control pop up.
12. Automatic Install from there on.
When I looked at my desktop I found saved there
a. the .exe file
b. the .7x file
c. an Adobe Premiere Elements 13 Folder
any of which I believe I could have installed from as I have described to you previously.
If you cannot get the above to work, then you can try going through the process of getting the Adobe Premiere Elements 13 tryout
from
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
There you will end up with the .exe and .7z downloads. After you download and save these two to your desktop, then you begin the
process by double clicking the exe and following the on screen instructions.
Please review the above and determine how much of it you have been through before and the choices that you have made along the way.
ATR

I rented a movie, I was charged for it, but never could be downloaded, what should I do.?

I rented a movie called "you again" I was charged for it but never could be downloaded, please let me know what to do in order to be reimbursed
for that, thank you

If it didn't appear in the Videos app on your iPad, and it didn'tdownload to your computer, then you can try the 'report a problem' link in your purchase history : http://support.apple.com/kb/HT1933

I was charged for Premier Elements and never recieved a thing?

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