I am getting an error saying 'product appears to be counterfeit' on Adobe Captivate 8 downloaded file.

Ever got an error 'Appears to be counterfeit software' on a package downloaded from Adobe official site directly? I got it on Windows 8 machine - 64 bit Adobe Captvate 8 software.

Genuine Verification failure downloading or installing
Mylenium

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When I try to play a song in my itunes libery I get an error saying "this song could not be used because the original file could not be found". I do I restore the file?

When I rry to paly a song in my itunes libery, I get an error saying "this song could not be used because the original file could not be found". I do I find the orginal file?

Hello crispinofromfl,
Thank you for using Apple Support Communities.
For more information, take a look at:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Have a nice day,
Mario

Unable to install iTunes, I get an error saying it is unable to create the directory C:\Program Files (x86)\iTunes\iTunes.Resources\da.lproj\iPodWelcomeOffline.nib

Unable to install iTunes, I get the following error:

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

HT201272 why is it when i try to download a purchased song i get a error saying a problem downloading the artwork then it will not download why.

why is it when i try to download a purchased song i get a error saying a problem with the artwork then will not download.

Hello okley
If you are having an issue with your purchased music, check out the following article to report the issue.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I try to download the OS X Mountain Lion, and I keep getting an error saying, "The product distribution file could not be verified. It may be damaged or was not signed." Please Help!

I try to download the OS X Mountain Lion, and I keep getting an error saying, "The product distribution file could not be verified. It may be damaged or was not signed." Please Help!

If you have Intego VirusBarrier X6 installed
1. Open /Applications/VirusBarrier X6.
2. Click on the "Surf" button.
3. Click on the "Ad Banner Filter" tab.
4. Click "OFF" next to "Banner advertisement filter".
5. Start the computer in Safe Boot, then restart the computer into normal mode.
If don't not have Intego Virus Barrier installed
1. Verify that the date and time is correct on the computer.
2. Safe Boot once, then restart normally, then try downloading again.
3. Try with a different user account if the issue persists
If the issue persists
Install Lion onto an empty partition (internal or external).
Note: You can Use Disk Utility to live partition the internal drive and create a second partition large enough to install Lion.
Start from the clean installation of Lion.
Download Mountain Lion from the Mac App Store. Note that the original startup disk can be set as the destination for Mountain Lion during the installation process.

While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get

While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get to the chat. Please advise!!!!

MoeGhazal I reviewed your account and it looks like you have have upgraded from a CS4 volume license for Design Premium to a retail upgrade of Design Premium 5.5.
I also show that you made two purchases of CS5.5 Design Premium but the second purchase was canceled. Please make sure you are utilizing the serial number which ends in 7886.
If you are using the correct serial number then it is likely the installer will not recognize your volume license CS4 serial number as being valid for an upgrade. If you can contact our support team then you can be walked through an unlocking procedure to allow you to proceed with the installation. You can contact our support team directly at Contact Customer Care. You may want to try installing a web browser you have not previously utilized. It is likely a toolbar or some other software application is affecting your ability to access chat support successfully.
If you are still unable to reach our support team then please verify the information under your account is accurate. If you can please then update this discussion after confirming this then I can request a member of our support team contact you directly.
Again I would recommend reaching out directly if possible as it will be the most efficient method of resolving your current error.

Every single time I power up photoshop CC get an error. says " the monitor profile "acer S201HL" appears to be defective. Please rerun your monitor calibration software. How do I fix this?

Every single time I power up photoshop CC get an error. says " the monitor profile "acer S201HL" appears to be defective. Please rerun your monitor calibration software. How do I fix this?

Your factory-supplied monitor profile, associated with your monitor by the operating system, is bad. It's more common than you'd think.
To avert the error:
Open the Color Management panel of your Windows operating system. In the Devices tab, if it is not already listed [ Add... ] the sRGB IEC61966-2.1 profile and [ Set as default Profile ].
After doing the above, log out of Windows and back in again, just to ensure everything's updated.
Note that the above assumes your monitor is more or less displaying color in the sRGB color space (sRGB is short for sRGB IEC61966-2.1). For many monitors this isn't a terribly wrong assumption.
If you want to ensure you have the most accurate color, consider buying a calibration and profiling device, which (with its associated software) can set your calibration and generate custom color profiles by doing actual measurements from your monitor. You'll want to take some time to get your mind around how color-management works, and that is not a trivial task. It's certainly well beyond what can be taught in a forum post by post.
Good luck.
-Noel

I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
https://www.adobe.com/account/my-products-services.html#MyProductsHeader
Sign in with the email and password that you bought it under.
Click on the triangle next to your product and you will see the serial number assigned to you.
You have a valid record and proof of ownership. Try again.
Gene

When i login to MES operator resp..i get a error saying...You must setup an HR employee for this Oracle Application user...how to resolve this?

when i login to MES operator resp..i get a error saying...You must setup an HR employee for this Oracle Application user...how to resolve this?

Hey everyone in Apple world!
I figured out how to fix the flashing yellow screen problem that I've been having on my MBP! Yessssss!!!
I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
I followed the instructions on this page and here's what I did:
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process. Since I did that, my MBP boots up just like normal. No flashing yellow screen anymore!!
(Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
Let me know if this works for you!
Elaine

HT201317 When I go to log onto iCloud using my Windows 7 and it asks for my login information, I get the error saying my Apple account is valid but not an iCloud account. How do I get an iCloud account? Thank you

When I go to log onto iCloud using my Windows 7 and it asks for my login information, I get the error saying my Apple ID is valid but not an iCloud account. How do I get an iCloud account?
I don't have any apple products personally, this is for work to use Photo Stream so when Superintendents & Project Managers take pictures of their construction site, I am able to have those images immediately.
Thank you

You can not create an iCloud account using a PC, you will need an Apple product. Once the account exists you can logon to it from a PC.

HT1933 I bought six songs using my itunes gift card in February but I cannot play the songs or downlaod them to my ipod because I get an error saying the original file could not be found. I have used the gift card previously with no issue. How do I fix

I bought six songs using my itunes gift card in February but I cannot play the songs or downlaod them to my ipod because I get an error saying the original file could not be found. I have used the gift card previously with no issue. How do I fix it?

Have you moved or deleted those tracks on your computer (the gift card has got nothing to do with it) ?
You might be able to re-download them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes (re-downloading isn't possible in all countries) - if those songs appear there then delete the entries from your iTunes library (where you are clicking on them to play them and gettinf the 'original file' error), and they should then get a cloud symbol against them for re-downloading.
If they don't appear in that link then have you got them on, for example, an external drive ?

I am trying to download i tunes onto my pc but get an error saying that some old i tune files can not be deleted before reinstalling.

I am trying to download i tunes onto my pc (Windows XP) but get an error saying that some existing files can not be deleted to be re installed. I have tried several time but to no avail.

Many thanks, that's perfect.
The older version of apple software update cannot be removed. Contact your technical support group.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

I can't sign into my account on my iPod whenever I do I get a error saying 'cannot connect to iTunes'

Whenever I try to sign into my iTunes account on my iPod I get an error saying "cannot connect to ITunes" It once in while works but thats like once a year chance
And I already checked everything Apple talked about and it still didnt work can someone please help me because I cant download or even do anything

Have you looked here:
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Try logging out of the iPOd and then reset the iPod and then login.

When trying to update or add new apps to our daughters iTouch she gets and error saying "cannot connnect to iTunes stores." What to do? We have reset the password, gone into the apple store and so much more.

We are trying to update and add new apps to an iTouch and we get an error saying "cannot connect with iTunes store." We have already reset our password.

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Everytime i try to update to 10.5.1 i get an error saying 'the feature you are trying to use is on a network resource that is unavailable'? its windows!

everytime i try to update to 10.5.1 i get an error saying 'the feature you are trying to use is on a network resource that is unavailable'? its windows!

Which particular .msi file does the message go on to say can't be found, seg?

I am getting an error saying 'product appears to be counterfeit' on Adobe Captivate 8 downloaded file.

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