I am having a Canon IP7200.

System Windows 7 Home Premium. During the running My Image Garden the error "A required file may have been deleted or damage. Reinstall this software." appears or when running Image Display. Message constantly pop-up. Did re-install original disk twice without success. Need to ignore this message when ever I use the program. Pops-up several times really annoing. What can I do to fix this problem. Seems that original disk is also faulty, because re -installing does not help. Totally remove canon program from hard drive and re-install - did not help at all.

Hi Krox3,
To try and resolve the error, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on. If the error still appears, please remove all of the ink tanks and print head from the printer, then reseat them. If the error persists, the printer may require servicing; please call or email us at one of the methods on the Contact Us page for further assistance.
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Similar Messages

Mac OS X 10.9.3 does not detect the presence of Canon MX395 printer. Help?

Hi,
My printer/scanner was working fine before I upgraded to Mac OS X Mavericks. I now run OS X 10.9.3, the printer is Canon MX395.
Basically mr problem is that the printer is simply not detected. I turn it on and plug in the USB cable but nothing happens. I cannot view the printer in the list of printers in System Preferences > Printers & Scanners, nor can view it if I click Add. I have already spent 2 sessions of 3-4 hours following all steps provided in Apple Support pages about setting up printers and troubleshooting with printers (including reset printing system and deleting all canon related files/applications and installing everything again, meaning both drivers from canon and canon drivers from Apple) and I am sure that the printer is working and well connected.
Need help please!
Thanks,
Antoine

Hi all,
Update on my situation, my problem is solved.
I disinstalled and reinstalled many times everything to come to the conclusion that, in my case, installing the driver from Canon PROHIBITS the printer/scanner from working. Indeed, everything is now running fine with Apple driver for Canon printers (Apple Canon Printer Driver 3.0 for mac OS). BUT, if Canon driver is at the same time installed, computer is not being recognized. Having solely Canon driver without Apple driver also results in the printer not being recognized.
This may sound weird (at least to me) but that is how it seems to be. Hope this can help anyone.
Final solution:
1) disinstall everything printer related (printers, drivers, reset printing system)
> In my case, I did not reinstall Mavericks nor reset the whole OS
2) install the Apple driver (and ignore the one from Canon)
3) connect the printer, turn it on, should be working
Regards,
Antoine

Crossgate Canonical Structure

Hello Experts,
Can you please clarify a query regarding Crossgate Canonical XML structure.
As per documentation available on internet
"Crossgate has standardized their processes into one canonical form for each transaction type"
we are currently dealing with EDIFACT messages and have a canonical XML structure for each message type ,e.g. for ORDERS
If we switch to some other EDI standard, say, ANSI X12, will this canonical XML structure for ANSI X12 ORDERS will remain the same or do we have different canonical XML structures for ANSI X12.
Basically, what would be the changes in mapping for an existing customer when we switch from EDIFACT to ANSI X12?
Thanks a lot!
Best Regards,
Shweta

Hello Raja,
Thanks for the reply.I too think the same because the qualifiers used in mapping instruction for EDIFACT Orders seem to be specific to EDIFACT syntax.
But then what is the advantage of having a canonical XML which would change for different EDI standard and hence would force PI mapping to be changed ?
Is this fact documented somewhere?
Thanks and best regards,
Shweta

Canon 8400F scanner not recognized by 10.5.7 on G5 Powermac

I've tried using Canon's driver uninstaller and re-installed the latest driver several times. However, when I try to import into Photoshop Elements 6, the latest version of Gimp, or the latest version of Canoscan toolbox, I get the following message:
The necessary file could be missing or damaged, or some settings are incorrect.
Reinstall the scanner driver.
Scanner driver will be closed.
After I click the 'ok' button, I get:
Could not complete the import command because there is no scanner installed.
Thanks for your help.

cloonadra wrote:
...When I follow the directions of the previous reply I do not find ScanGear in the twain folder.
The TWAIN Data Sources folder should contain your CanoScan 5000F.ds file, not ScanGear. The ds file will be automatically installed into this location by the driver installer.
I dragged it into the folder just to see what would happen, and the sub folder is black in colour with the letters exec, which is like a windows.exe file.
This is not the correct procedure so it is not surprising that it didn't work correctly.
ScanGear will not self install but maybe it needs another programme to open,
Yes. ScanGear is the preview window that you see after you select to scan using the Canon scanner. So you do need some other scanning application to initiate the image capture.
After spending so much time looking on forums, I am somewhat surprised to see so many Mac users who have problems with Canon equipment. I think they are very much lacking in support for older equipment, unlike HP who supplied all the necessary info to install my old printer, and it all worked perfectly first time.
Having used Canon for a number of years, I would argue this point. A lot of the time the problem is caused the person using the Mac, not the device. Also, there are plenty of people in this forum with HP equipment that are having problems, so I think you will find that none of the vendors do it perfectly, including Apple, otherwise we wouldn't have these forums...
I read on one forum that ScanGear will not work with OSX.
I can assure you it works. My previous CS3200F worked fine for years until I dropped it and now my 5600F is working nicely with Leopard.
PaHu

Lack of EZ Photo Print PRO on the PRO-100 ONLY

I've been using Canon printers for fifteen years, I think, so this is not so overly picky newbie observation. For the last five years, iP4300 and 4500's, and a 9000 MK II. All come with the Easy Photo Print EX, as does the PRO-100 printer. Way too "EZ" for me, I can just use the built in printer dialogue boxes, thank you very much.
Not so long ago I discovered the Easy Photo Print PRO, which requires either an Adobe product, or Canon's Digital Photo Professional.   Not having a Canon digital camera, I did find a source to download the original DPP 1.0, then upgraded straight off of an EOS Canon page.
Very nice! All of the dialogue boxes into one, or almost one screen. And what is really worth the price of admission, the "Pattern Print."   What we old wet darkroom types called a "ring around." Wow! Fine tune your color profile w/o expensive profiling equipment.
So yesterday I got a new PRO-100 which added the Print Studio Pro to the DPP. Of course I check it out. HORRIBLE!   First, I just HATE this trend of gray text on black backgrounds. Who thought this *&*^$% up? Form did not follow function. Then, all the choices, which seem to be pretty much the same as the EZPP PRO, are packed into a long slider box on the right. Said sliders are very narrow, very hard to grab and move.
OK, I'll just no use this and continue with the EZPP PRO, right? Wrong! The latter recognizes both the iP4500 and the 9000, but not the PRO-100, while the new PSP sees all three printers. Upon looking at all the current PRO printers, ONLY the PRo-100 does not list the EZPP PRO as compatible!
What's up with that, Canon? This is illogical and really frustrating, especially for a long time Canon fan leading the charge against the Epson lemmings.
I've tried uninstalling and reinstalling the various print programs, nothing changes.
So at this point, with my PRO-100 I'm forced to either wade through dialogue boxes or find my anger rising with PSP.   The bit of good news is that one can get a "Pattern Print" from Manual Color adjustment, "Print a pattern for color adjustment."
Rant done. Awaiting immediate resolution from Canon. Yeah, right.

Well, I didn't get into the Adobe, pro/con, did I? I'm such a gentleman. The only way I could hurt myself is to pay a lot of money (which I don't have to spare) for programs that just aren't intuitive to me, to look at those damnable gray print on black backgrounds eyeball breakers, and have the use and control of programs so locked down I can't make a transfer to another machine without a call to Adobe.
I'm a hobbyist, not in the graphics business, so I have lots of options. Nor do I do things because "everyone" does it, or it was the first program out there (Photoshop.)
For quick looks at files and simple things, Irfanview. For complete digital asset management, digiKam. Open source, designed by Linux users, is ported to Windows, with maybe 95% good results. If I ever started working with layers and photoshop type manipulations, there's always The Gimp.
For a po' boy like me, these are all I need and all are free.

Overloading the Firewire Bus?

I am having troubles with having a Canon GL2 video camera being plugged into my iMac G5 via Firewire and a LaCie 250 GB external harddrive being plugged into my iMac G5 via Firewire at the same time. If they are both plugged in via Firewire at the same time, my iMac either a) freezes up thinking, b) doesn't detect my Canon, or c) doesn't detect my LaCie. I spent many hours speaking to Applecare and LaCie tech support and the only sound reponse I got (which was from LaCie) was that I was overloading my Firewire bus. Is this truly what's wrong? If it isn't give me your input and how to solve this thorn in my side, and if it is, tell me how can I transfer video smoothly from my Canon to my LaCie through some other means.
Thanks in advance.

Have you been able to transfer Canon to internal drive directly, or are you trying to send it through software to the FW drive indirectly with some form of compression etc. Also have a look at any La Cie software possibly installed and disable it. You dont need it to run a FW drive generally speaking and it may have interfering preference settings. My thoughts only, cheers.

MacBook (6-bit) display OK for Photoshop?

I currently have a 1.67GHz PowerBook G4, but will most likely get myself a MacBook within a year to replace it, running Photoshop CS3 (or more likely CS4 when it arrives) as a student of photography.
A few weeks ago I came across some disturbing reading on the web: while Apple says that their laptops can all display "millions" (24 bits) of colors it has been revealed that this is not so and they can in reality only display 262 144 colors (18 bits) because their displays are of the cheap 6-bit type instead of 8-bit. Here's a site that describes the problem in more detail: http://peewaiweb.free.fr/
This might not pose a problem for most people, but how does it affect professional use, such as with Photoshop?
I've always had desktop computers in the past, but bought my first laptop 3 years ago and haven't looked back since. But paying a premium price for an Apple laptop which has a "cheap" display which isn't capable of delivering the goods seems pretty unfair to me.
The big question is: is it good *enough*? Good enough for photography use with Photoshop that is.
PS: as far as I know, MacBooks and MacBook Pro computers are fully able to display images with 16.7 million colors at once, but the built-in display isn't. If you attach an external display I believe you get a true 24-bit image, but then you're no longer looking at a "portable system", and you've forked out so much money already that you could just as well have bought a desktop computer to begin with!

I've never considered buying a MacBook. It's the MacBook Pro I've been looking at to replace my PowerBook G4 (just like I never considered buying an iBook but opted to a PowerBook).
Allen: you say that the MacBook display is better than 90% of displays in other branded laptops. How does the MacBook Pro display compare to other laptops?
PShock: It seems that there is no way past getting a separate display connected to a MacBook Pro, or buy a desktop Mac if I want really accurate color.
Actually my Powerbook is used mostly at home, with the AC adapter plugged in, but then there are those times I need to use it somewhere else and I've found a laptop to be invaluable! I don't think I could ever go back to a desktop computer again. I hate all those bulky boxes, wires, mouse, external keyboard etc.
Who knows what the future might bring, but for the next couple of years I'll be studying to become a photographer, so I won't be at the pro level just yet. But then again I like to invest in stuff I can really use well for a long time to come.
Would a 15" MacBook Pro along with an external high-quality monitor be a good choice if I want to get serious about photography?
I probably don't have to worry about that stuff just yet though, and according to the school it seems that a MacBook Pro and a Canon or Nikon SLR is what they recommend when studying there.
I mentioned having a Canon EOS-350D and someone there said it's OK to start out with, but I'll probably have to trade it in for something more professional soon.
Some additional concerns I have about trading in my Powerbook G4 for a top of the line MacBook Pro:
1) While my 15" display is set for 1440x960 pixels, the 15" MacBook Pro has 60 less vertical pixels (1440x900). Anyone know why this is, and if this makes much of a difference?
2) Unlike the PowerBook G4, the MacBook Pro doesn't have a built-in modem. I must admit that I haven't used it that much, but it has been critical for a few instances where I needed to fax something. Mind you, I know that a USB modem is available but one of the reasons I got rid of my desktop computer to go the laptop route was because I hated all those things dangling off the machine.
What are all of your experiences with the missing modem?
3) You can't run "Classic" on Intel based Macs as far as I know. Being able to run Classic applications was a big deal for me before getting my PowerBook because I wanted to run all the stuff I had used on my desktop Mac. But when I eventually got the Powerbook I used OSX software anyway, except a small handfull of apps. Truth be told I don't think I've used "Classic" for several months, so I can probably live without it.
4) The Powerbook has an S-video connector which the MacBook Pro is (as far as I know) missing. I don't know if this is a big issue or not, but I can think of a few instances where S-video might be useful. Perhaps there are adapters available to convert the video connector to S-video?
Other than that it looks like the MacBook Pro can replace all that I've grown accustomed to with my 15" Powerbook G4 (Firewire 800, PCMCIA card slot, USB, audio in/out, ethernet and wireless Internet :-)

STATUS: OFFLINE. MG5400.

I have a lot of my time invested in finding a solution to the dreaded and common problem of not having my CANON printer turned on. I have connected USB cable, deleted and replaced drivers, and CANON cannot even figure out how to turn on their devices. Complete pos. thanks.

Hi!
So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!

I am having some huge problems with my colorspace settings. Every time I upload my raw files from my Canon 5D mark II or 6D the pics are perfect in color. That includes the back of my camera, the pic viewer on my macbook pro, and previews. They even look

I am having some huge problems with my colorspace settings. Every time I upload my raw files from my Canon 5D mark II or 6D the pics are perfect in color. That includes the back of my camera, the pic viewer on my macbook pro, and previews. They even look normal when I first open them in photoshop. I will edit, save, and then realize once i've sent it to myself to test the color is WAY off. This only happens in photoshop. I've read some forums and have tried different things, but it seems to be making it worse. PLEASE HELP! Even viewing the saved image on the mac's pic viewer is way off once i've edited in photoshop. I am having to adjust all my colors by emailing myself to test. Its just getting ridiculous.

Check the color space in camera raw, the options are in the link at the bottom of the dialog box. Then when saving make sure you save it to the srgb color space when sending to others. Not all programs understand color space and or will default to srgb. That won't necessarily mean it will be accurate, but it will put it in the ballpark. Using save for web will use the srgb color space.

Is anyone else having problems with the Canon Online Store?

In the last month or so, I've had one problem after another with the Canon Online Store; from being unable to delete items from the shopping cart; to not being able to add "in stock" items; disappearing Wish Lists; and just now, I tried to add one lens cap to the 6 or 7 items I already had in the Shopping Cart, and they disappeared.
I've called, more than once, and I've written, also more than once, to Canon Support about this, but they ignore what I tell them, and tell me there are no problems with the Online Store. They don't even seem to report to anyone that anyone has complained, because each time is "the first time", even though I've called (more than once) and written (more than once) to them about continuing Online Stores problems.
Is anyone else having problems with the Canon Online Store?
Why does Canon not care to track reported problems with the storefront part of their web-site?
I'm not trying to insult Canon, it's just that I've been a Canon customer for less than 3 months, and the're only batting .333, so far. Canon Support was very quick to respond about a concern I had that a 50mm f/1.4 I had just purchased was authentic or not. In trying to register that lens, I looked up on the Canon web site where to find the serial number. Since my new lens did not have any numbers there, I was concerned I had been sold a fake. But, then Canon Support sent me link to a different online document that showed a few different places where it might be, and there it was.
Is Canon like that with other problems, as well? Or is their "batting" average better than my very limited experience?
I just love my Rebel T5i, and my Canon lenses (from "the Kit brothers of the Cropped Frame coral": EF-S 18-55mm f/3.5-5.6 IS STM, and EF-S 70-300mm f/4-5.6 IS USM; to the "Truly Nifty Fifty", the 50mm f/1.4 USM, [the f/1.8 is just a "thrifty fifty"], and finally, the "Super-Macro" MP-E 65mm f/2.8 1x-5x Macro)!
Regards and Thanks,
Calen
As an old friend used to always say,
"Keep Looking Up!"
Calen

Hi Danny. Thanks for replying.
I only use my desktop PC to access Canon's web site, and I've been using Mozilla Firefox for years. And, yes, it is the latest version. Since Canon REFUSES to support the use of Firefox on it's web site, WHAT BROWSER DOES CANON SUPPORT? WHEN did Canon STOP SUPPORTING Firefox?
I've been told that there are 2 pending orders in my account. Yet, I NEVER placed those orders! WHY CAN'T CANON SEE THAT THIS IS A PROBLEM???
Instead of off-target suggestions, and pasted boilerplate REFUSALS TO EVEN LOOK at this issue, I would prefer it if Canon went "old school", and FIXED THE PROBLEM, in the first place! But, maybe that's a bit too grown up of an answer for you!
"Award-winning" support??? And, just exactly WHAT AWARD did Canon "support" WIN for CONSISTANTLY IGNORING REPORTED PROBLEMS??? The OSTRICH?
Please pull your head out, and FIX this problem, OR YOU ARE THE PROBLEM!!!
Thank you for your "prompt" attention to this matter!
Calen
As an old friend used to always say,
"Keep Looking Up!"
Calen

Having trouble printing over a home network to a Canon S9000 from iMac

Hello there,
I recently bought a iMac and am having trouble printing to my Canon S9000 over my home network. If I hook up the printer to the iMac I can print to it, but the PC that is also hooked up to the network can't. If the printer is hooked up to the PC, the PC can print to it, but the iMac can not.
I downloaded the S9000 driver from Canon and installed it on the iMac. Then brought up the printer in system preferences. I found my printer OK, but I can't seem to find the S9000 driver in the list.
When the printer is hooked up to the PC and I try to print to it from the iMac this is the error I get: "Error Number : 311 Printer is in use or an error has occurred. If an error has occurred, eliminate the cause of the error."
Any help is greatly appreciated!
Thanks!

Your problem is due to the way that Canon wrote the drivers for that printer. It can be shared to Windows machines if it is on a Windows machine, or to Macs if it is on a Mac. It can't be shared cross-platform. It is not supported by GutenPrint, so there is no CUPS system driver available; if there was, you could put it on the Windows machine and share it, and use the CUPS driver to print on your Mac.
I'm sorry, but that printer will not ever be able to be shared cross-platform unless and until Canon rewrites the drivers. I'd not recommend holding your breath while waiting.
The best solution to cross-platform printing is to get a network printer. Many vendors, including Brother, Canon, Epson, and HP, make them, some of them at fairly low (under $100) prices.

I'm having trouble instaling a printer driver for my Canon MG5220. I downloaded the latest printer driver from the Canon website (10.67.1.0) and installed it on my Intel iMac. It said the installation was sucessful, but when I try to add a printer, no go.

I'm having trouble instaling a printer driver for my Canon MG5220. I downloaded the latest printer driver from the Canon website (10.67.1.0) and installed it on my Intel iMac. It said the installation was sucessful, but when I try to add a printer, no go. The printer does'nt show up. I'm fairly new to the Mac, after switching from windows. I'm running Snow Leopard 10.6.8.

Hold down the option key and select
 ▹ System Information...
from the menu bar. In the window that opens, select
Hardware ▹ USB
from the list on the left. On the right you should now see a list of all connected USB devices, as well as some built-in components. Is the device shown?

Recently upgraded to a Canon Mark 3 and now having issues with my RAW files in Bridge and Photoshop. I am operating with CS4. Photoshop produces an error " Could not complete your request because photoshop does not recognize this type of file"

Recently upgraded to a Canon Mark 3 and now having issues with my RAW files in Bridge and Photoshop. I have operating with CS4. Photoshop produces and error " Could not complete your request because photoshop does not recognize this type of file"

Assuming you mean 5D Mark III, Photoshop CS4 cannot directly open raw files from your camera.
Generally speaking, Adobe stopped updating older versions to be able to read raw files from newer cameras when they released a new major version of Photoshop. Photoshop CS4 is no longer receiving Camera Raw updates.
You can double check this yourself:
First you need to determine whether Adobe has released support for your new camera in your version of Photoshop. To do that, look at these two pages. You'll want to find out the earliest version of Camera Raw that can support your camera, then what version of Photoshop can run that version of Camera Raw.
Camera Raw plug-in | Supported cameras
Camera Raw-compatible Adobe applications
If you find your camera is supported by your version of Photoshop, you need to download the latest update for Camera Raw. There's more information on how to do that here:
Keeping Photoshop Up-To-Date
If your version of Photoshop cannot support your camera, you can download and install the latest version of the free Adobe DNG Converter, which can take your raw files as input and put out DNG format files, which your version of Photoshop can open.
Photoshop Help | Digital Negative (DNG)
The DNG converter DOES work, but if you want maximal quality from your raw files (not to mention the convenience and ease of use of directly opening your raw files) you'll want the latest version of Photoshop. Adobe has made substantial improvements in raw conversion quality in recent years.
-Noel

Canon pixma pro 9500 having problems with my print out. colors are glazed and missing colors

canon pixma pro 9500 having problems with my print out. colors are glazed and missing colors
i have prfiled the mac and printer wiht colormunki and uplodated the profile sucessfully
i set the printer to correct icc profile
print out comes out same with glazed colors and missing tones/colors
however when i use the same printer on windows and with light room, following same icc profile, colormunki calibrated profile, the print our are excellent.
i have also tried using printer manage profile using the Mac and Aperture and get same poor prints
can you please assist and thanks

I've a Pro9000 and also use Colormunki successfully.
When I use Colormunki, I calibrate both of my monitors and the printer/paper combination. Colormunki saves the generated profiles to the correct places -- I don't load or change any profiles after that as that would mess-up what the Colormunki had just done for me, and this would likely mess-up the prints.
Though I double-check the settings in the print dialogue, the choice for the printer handling things is already grayed-out. Colorsync handles it all just fine.

I am having trouble with the Canon Image browser ex.l

i am having trouble with the canon image browser ex.After sevearl downloads i eventually got past the 80% mark.it is now downloaded.however as soon as I click on it it opens up and then a message comnes upm saying that there is a problem and windows is searching for the problem.it then closes the oprogramme down..Any help would be appreciated

I am having the same problem and have contacted Canon, they've answered me several times with things to try but nothing they've told me to try helps. It looks like they are going shrug, scratch their heads soon and pass the buck to Microsoft or HP my comp make .
I have a Windows 8.1 OS, 64 bit comp.

I am having a Canon IP7200.

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