I am unable to change my outgoing voicemail greeting

I am having difficulty changing my outgoing message greeting. I don’t know if its an iPhone issue or Verizon wireless connectivity issue.It’s completely frustrating!
Anyone else experiencing similar issues?

Hello veggieburger,
A customize voicemail greetings is always a nice touch to have on your wireless service. May I ask were you able to change your outgoing voice mail greeting? If not then here's a link on how to do so.
http://vz.to/1m3GqyE
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport

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My friend has his iphone 5 (Verizon) updated to 7.0.3 and is unable to change his voicemail greeting.
When he tries to record a new one and then hits stop, it doesn't actually record it, because he hits play and it plays back the old one.
We've tried these below without any success:
-Switching the greeting to default and then back to custom
-Doing a hard reset of the phone (holding power and home button simultaneously)
-We've tried to dial *86, but when we call we get "Could not complete your call, please try again"
-We've also tried the following steps below (from Verizon)
=============
Visual Voicemail
On iPhone, visual voicemail lets you see a list of your messages and choose which ones to listen to or delete, without having to listen to instructions or prior messages.Note: Visual voicemail may not be available in all countries or regions, or may be an optional service. Contact your carrier for more information. If visual voicemail isn’t available, tap Voicemail and follow the voice prompts to retrieve your messages.
Number of missed calls and unheard voicemail messages appears on the Home screen Phone icon.
Setting Up Voicemail
The first time you tap Voicemail, iPhone prompts you to create a voicemail password and record your voicemail greeting.
Change your greeting:
1 Tap Voicemail, tap Greeting, then tap Custom.
2 Tap Record when you’re ready to start.
3 When you finish, tap Stop. To review, tap Play. To rerecord, repeat steps 2 and 3.
4 Tap Save.
===========
Any thoughts? Thanks.

hahaha he really is my friend (he's an older guy that's technologically inept). I'm tech-savy (hence why he asked me), but I was unable to get this working. Thanks for the advice, I've told him to go into a Verizon store.

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Call your voicemail, press 4 (Personal Options) then 3 (Greetings) then 1 to record a new greeting. You'll be able to hear it before saving it, and given the option to re-record if necessary. I've attached a chart of the voicemail menus. Hope it's readable.

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thanks

thanks for your reply
are you absolutely certain of this? We are talking about the "Greeting" which is saved via the iPhone, right? Not directly through AT&T, but through the iPhone itself...as in one cannot call from a different phone to log into a voice mail account in order to change this setting, as is the case with some voicemail.
You're SURE there is no way to save this?
Thanks again...I just want to be certain.

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check under settings/ messages
or
settings / notification
not sure what you are asking or looking for. kinda hard to follow without my phone infront of me, at work. hope that is some what helpful

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Please help with my first post...
Unable to change Date Created field in Metadata.
I am a newspaper photographer sending .jpg pics with captions to my office from my iMac. They are viewed at the office on Windows PCs using SCC MediaGrid.
When changing Date Created in Metadata Invalid Format warning appears "Format should be ISO 8601 XML compliant, that is YYYY-MM-DDThh:mm[:ss][tz] (eg 2006-07-11T13:14:30-07:00)"
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Nick I don't generallt use the IPTC metadata, so I'm not sure I will be too much help.
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or
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I am unable to change my outgoing voicemail greeting

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