I bought my iphone at an apple store in calgary and its a rogers devce, rogers charged me 50$ to unlock my device and now they say they cannot unlock it because it was not purchased at a rogers store and at an apple store. What do I do?

i bought my iphone at an apple store in calgary and its a rogers devce, rogers charged me 50$ to unlock my device and now they say they cannot unlock it because it was not purchased at a rogers store and at an apple store. What do I do?

linzarella wrote:
i bought my iphone at an apple store in calgary and its a rogers devce, rogers charged me 50$ to unlock my device and now they say they cannot unlock it because it was not purchased at a rogers store and at an apple store. What do I do?
Get your $50 back.

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Song cannot be downloaded because it was not purchased with your Apple ID.

The song that I tried to buy is not on my computer, it is in the list of purchased songs to download, but I get this error message when I try to download it to my computer. My computer has been authorized for iTunes purchases- so that is not the issue. It is an issue with iCloud that needs to be fixed.
My first experience with re-downloading purchased music involved missing titles- which were not in my list to download.
I contacted Apple- and they gave me the ability to download it.
Now, things that were not available before are available now. Some of them download, some of them present you with the error message above.
This system is not quite ready, it seems.

Just to add, it seems as though this happens in a strange circumstance (at least for me and one other user that I've encountered thus far).
Individual songs seem to download fine, but for albums I have purchased that I have not yet downloaded to my PC (for example, purchased on my iPad), iTunes keeps telling me 'SONG XXX' cannot be downloaded because it was not purchased with (my) Apple ID. This is technically a valid messge - I didnt' buy song xxx, I bought Album XXX... but it also happens when I click on the cloud below the album itself.

Item cannot be downloaded because it was not purchased with your ID

I have been getting this error message since last week when trying to re-download purchased songs listed under "not on this phone".
While I understand the concept of beta versions, should this not be one feature that works well?
When will I be able to download my purchases without issue?
When will this be resolved?

Hi jonathanm91,
Welcome to the Apple Support Communities!
I know it can be frustrating when you cannot download previously purchased content. I would suggest making sure you are using the same Apple ID that was used to originally purchase the content. If you are using the same account and still cannot download the previously purchased content, it may be necessary to contact iTunes Store support.
Download past purchases
http://support.apple.com/kb/HT2519
Get help
You may find the answer to your question below:
If your download was interrupted, learn how to resume the download.
See what to do if you have trouble using an app.
Make sure your computer is authorized using the Apple ID that you used for the original purchase.
Make sure your iPhone, iPad, iPod touch, Apple TV, Mac, or PC is associated with your Apple ID.
Make sure you’re in a country where iTunes in the Cloud is available.
If you’re having trouble downloading an item, make sure you can download the item again from iTunes in the Cloud. You may want to sync the content to another device instead.
If you can't find the item that you purchased in the iTunes Store, report a problem with the item. You can report a problem with a purchase made within the last 90 days.
If you have a problem with an older purchase, contact iTunes Store support.
After you download your purchases, back up your iTunes library. Previous purchases may be unavailable if they've been refunded or aren't on the iTunes Store.
Have a great day,
Joe

Error states: "Song title" cannot be downloaded becuase it was not purchased with your apple ID, when in fact it was!! What is going on?

Hello I am trying to use the "Download Perviously Purchased" feature on iTunes. When I go to download the songs that are not in my library that I downloaded on a different computer with my same apple ID is states ""Song title" cannot be downloaded becuase it was not purchased with your apple ID"
I did purchase it with my exact apple ID and it even asked to make sure that my account info was correct which it was. How do i solve this problem??

There are a lot of reports of people having this problem (including me). The Apple iTunes store has been having other issues as well (some speculate it might be related to the recent Lion release).
You could open a case with Apple, or you could just wait it out. I'm sure Apple is in the process of fixing it since this seems to be hitting a lot of users.

I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1 ?

I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1 ?

See Here... Unable to Update or Restore...
http://support.apple.com/kb/HT1808

HT1199 I updated Itunes on my PC and now when i try to open Itunes i get a error message saying "application failed to start because MSVCR80 was not found" then whenI close that pop up I get a error message saying "windows was not installed correctly Erro

I updated my itunes the other day and now it won't open I get error message saying "application failed to start because MSVCR80 was not found" When I close that window I get message stating Itunes was not installed correctly Error 7 Windows error 126. My PC is a Acer and I'm running Windows Visa. I tried to uninstall Itunes and reinstall it and get same message. Can anyone help.

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99659)

TS1717 My itunes won't open and I get message that says "The file iTunes library.itl cannot be read because it was created by a newer version of itunes." I am unsure what this means, but I have uninstalled and reinstalled the itunes, and it still will not

I receive the message: The file "iTunes library.itl"cannot be read because it was created by a newer version of itunes. I do not know exactly what this means. I have Windows 7 on my computer and was able access itunes until just recently. I have tried uninstalling and reinstalling itunes multiple times and that does not work. Sometimes I can get in when immediately after installing, but then if I close it, i cannot get back in. Now, i can't get in at all.

That message is usually a sign that you tried to roll back to an earlier build of iTunes, but occasionally I've seen it connected to a new upgrade. This technique should fix things.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

I can't open itunes because it says "it cannot be opened because it was created by a newer version of itunes." I've downloaded newest of Windows and itunes and it still won't work--help, please.

Hi--I can't get itunes to open because it says "the file cannot be opened because it was created by a newer version of itunes." I have installed newest versions of Windows & itunes recently, as the troubleshooter instructed, to no avail...Help!!!

This error prevents iTunes from launching. The library file was modified to work with the newer iTunes version, so it is no longer compatible with the previous version. The good news, however, is that Apple does backup the iTunes library file into a subdirectory that you can use to revert back to the previous version.
To recover a previous version of the iTunes Library.itl file, use the following steps:
Open up your My Documents\My Music folder.
We will first backup the current version. Rename iTunes Library.itl to something like iTunes Library.itl.bak.
Go into the My Documents\My Music\Previous iTunes Libraries folder.
You may see several files that start with iTunes Library and have a date included in the name. Copy the newest file in the folder.
Go back to the My Documents\My Music and paste the file from the previous step.
Rename the new copied file to iTunes Library.itl.
Your library should now be restored to the previous version of iTunes, and you should no longer receive the message.

My iTunes says library cannot be read because it was created by a newer version. Can any one help?

The file "iTunes library" cannot be read because it was created by a newer version of iTunes.

Are you trying to downgrade iTunes?
What happens if you download and install the latest version of iTunes from here -> http://www.apple.com/itunes/download/
WTH.

Itunes will not open; it says it cannot be read because it was created by a newer version. What do I do

itunes will not open; it says it cannot read because it was created by a newer version. HELP!

Unless you just attempted to downgrade iTunes to an earlier verison this is probably a sign of a corrupt library.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
tt2

I do i access itunes if it says itunes cannot be read because it was created by a newer version of itunes

i cannot access itunes cause it says it was created by a newer version of itunes but i cant update itunes cause i dont know how to get my administrator's username or password

Never mind sorted it out lol. Somebody did a system restore of a week or so. I had done the update during that time and it was lost. Just redownloaded itunes from the internet and its working fine now.

Can't update iPhoto and other apps after upgrading to Yosmite. Bought the computer at a Mac Store complete with iPhoto, iMovie, Numbers, Pages etc so the App store sayes we can't upgrade because these were not purchased through the App store.

Until this gets resolved we can't access iPhoto or my iPhoto library. Unfortunately didn't back up my photos before we "upgraded" to Yosmite. Any ideas?

You need to update the information regarding what Mac this is and what version of OS X you're running.
You show a PB G4, which won't run the Mac App Store.

Album cannot be downloaded cause it was not purchased on this account

I downloaded an album on my iPod touch 4g and got an update on my iPad saying could download what I just bought on to my iPad as well. I went to do this and iTunes claims I didn't buy the album with my iTunes account even though I did and both devices are signed into the same account. It refused to download this album only everything else works fine.

Yeah. This has been discussed here many times. USe the forum search bar on the right side of this page.
Icloud is in beta version now, so there may very well be issue until it is released in its final version in the fall.

I downloaded Firefox 4. when I click the shortcut it placed, a explorer.exe box opens and says it cannot be accessed because I do not have the right permissions. I was upgrading from Firefox3.

''locking as a duplicate - https://support.mozilla.com/en-US/questions/811905''
I'm running Windows 7 with Nortton 360.

if you are in a company, ask your network admin. if this is your own computer in your home, get the administrator previledge, ask yourself who installed the win7, ask him/her for the administrator account, use that account to login and install firefox.

My Mac with OS 10.5.8 says I cannot open Firefox because it is not supported on this architecture. I tried to update my version, and this is all I get now. What can I do to use Firefox again? Thank you.

My computer is not allowing me to utilize any version of Firefox, after multiple downloading attempts. I simply get a message that Firefox is not supported on this architecture, and the Firefox icon in my toolbar now has a circle on it with a line through it (Canceled). I hope that someone can explain what I need to do to be able to use Firefox once again. Thank you, TC

As you have a PPC or Power Mac the last release form Mozilla to work on PPC is Firefox 3.6.*
Firefox 3.6.23 can be found at http://www.mozilla.com/en-US/firefox/all-older.html
Since you have a PPC Mac there is this third-party option for Firefox 7.0.1 at
http://www.floodgap.com/software/tenfourfox/
As of Firefox 4.0, a '''Intel''' Mac with OSX 10.5+ is required for Firefox builds from Mozilla. http://www.mozilla.org/en-US/firefox/7.0.1/system-requirements/

I bought my iphone at an apple store in calgary and its a rogers devce, rogers charged me 50$ to unlock my device and now they say they cannot unlock it because it was not purchased at a rogers store and at an apple store. What do I do?

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