I can't buy any apps because I am required to answer two security questions. I don't know the answer to them. Please help.
I can't buy any apps because I am required to answer two personalized security questions. I don't know the answer to them and I don't even remember creating them. Please help.
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.
Similar Messages
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I can't make purchases on my iTunes acct as I am being asked to answer security questions I don't know the answers to...how do I get this reset so I can make purchases?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96612) -
I'm trying to buy new music on iTunes, but I cant because it wants me to answer my two security questions that i dont know the answer to. I looked it up in customer service, but it says i need some rescue email that i never set up. Im confused and i just want to buy new music!
There is nothing that anyone in the forums can do for you. You have to contact iTunes Store Support about this now. You can email them from here. Click on iTunes Store support.
http://www.apple.com/support/itunes/contact/
Or you can try calling one of the phone numbers and ask for iTunes Support and explain what you are trying to do.
http://www.apple.com/contact/ -
Hi! I have an account from UK and I want to switch to the US.
I can't because I still have Pounds 0,65 left!
I can't buy any app because it's not enough credit but I can't add an american credit card either. I don't have credit cards from UK. HELP please!!
I want an account from the US since my credit card is american.
Thank you!Contact iTunes support in the UK and request that they zero out your account so that you can change the country in your account.
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I put a $15 iTunes card and the money went in but every time I try to buy a game it tells me to answer some security questions and I for got the answers. What do I do?
Hi Dylain,
You can manage your Apple ID account here: https://appleid.apple.com/
Here's an article on how to reset those questions: http://support.apple.com/kb/HT5312
If you have problems, you can contact Apple Support here: http://www.apple.com/support/itunes/contact/
Hope this helps!
~Joe -
Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
my ipod wont let me buy any appps because it says i have an invalid security code for my moms credit card but its the right one. and it also says i owe money for upgrading an app does anyone know how to remove my moms credit card cause i cant figure itout
To change asccount information see:
Changing Account Information
For the code issue this may help.
iTunes Store: My credit card's security code or zip code does not match my bank's records
For a standard iTunes account you need a valid payment method even for free apps and app updates.
What is making it think that you own money for an app upgrade? -
How can I reset my security questions to be able to access my account and purchases?
I have been told it is not possible, could this be true?Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
I am trying to purchase apps for my new iPad but must answer security questions to do so; however, I have forgotten the answers. Help!
Go to the Support button above right, connect to the Express lane, iTunes, Manage Account, then change password and security...content cannot be recovered so must be changed.
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결재지불 카드를 변경했는데 앱 구입이 안됩니다.
venicespent,
Boot into your Mavericks Recovery partition by hold down the command and R keys whilst booting. You'll see a screen that looks like this:
Click on the Disk Utility item to open Disk Utility. You should see your boot drive (usually named "Macintosh HD" unless you've changed it) in the column on the left of the screen. Select your boot partition and click on the "Verify" button. Let your Mac do it's thing - if you get green text telling you that everything seems to be OK, then your disk should not be damaged. If, however, you get red text telling you that the disk needs to be repaired, click on the "Repair" button. If the disk can be repaired, you should be good to go. If the disk cannot be repaired then the drive is damaged.
But before you do anything, make certain that you have backups!!!
Clinton
MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB RAM, 960GB SSD, 27” Apple Thunderbolt Display -
hello,I have a problem with security questions.i don't remember the answer,please help me. i don't know how to manage this
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104775) -
I can remember the answer of security question. Can u reset it ? Because i can not buy any apps on apple store.
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(77416) -
Had to change my id because of glitch. Now I can't update any apps because it keeps asking for my old id password.
I had one App to update, alleways whene i tryd to do so the App told me that the App was buyed with a different ID and the Update stopped.
Untill last night whene a finaly was able to update the App.
I only changed the Pasword so i thougt it may be the problem.
But, problem is solved! -
I can't install any app because my install button wont work pls help
I can't install any app because my install button wont work pls help, what shall I do?
- What do you mean it does not work? Could it be that the app ere not compatible with your model iPod and its iOS?
- Try going to Settings>Store and sign out and sign back in. -
There's no agree button on the new iTunes terms and conditions, so I can't buy any apps for my iPhone5, with iOS7. Any suggestions? Three E-mail exchanges with Apple didn't help,can you?
Yes me too, tried re setting and enabling changes but no agree button anywhere?
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