I can't download the app , they asked me to key in the iTunes password but the app was not download.

Im having the same problem can't update any apps and currently i tried to download an app and has been doing circles around around around ... is the server down ??? doesn't make sense cause i just downloaded from my mac an app to test .... APPPLLLLEEEEE HELP

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HT5312 I have tried to send the email to reset my security questions for my iTunes account but the system will not send me the email with the link. How can I start recieving the email?

My email is valid and I know this because I am receiving other email from Apple and this is the only email I have not been able to recieve. please help

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97764)

I received an ipod touch 5th gen for Christmas. The first songs i've downloaded and synced with my touch have created ghost songs. They are only on my computer in itunes once but appear on my ipod twice, one copy that won't play. I can't delete them

The first songs i've downloaded and synced with my new touch have created ghost songs. They are only on my computer in itunes once but appear on my ipod twice, one copy that won't play. I can't delete them. I've tried unticking all the music that was on the ipod via itunes and re-syncing, which in theory should delete all music from my ipod. It does except for the 5 ghost songs.   So at present I have no music on ipod except the 5 ghost songs.   Has anyone got any ideas how I can get rid of these?
I had no problems with my ipod touch 4th, which I had for years.   Any help would be great.

iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

I have downloaded audiobooks. Manually synced my iphone, and they appear to be on the device when viewing on itunes. But the ipod App on the phone is empty..

Hi, I am going crazy with frustration. THis is the first time I have tried to download podcasts to my (partner's) iphone.
I have downloaded the latest itunes software.
Having gone round and round in circles I'm fairly confused over what happened when. But I got scared when I tried to Apply settings and kept being told that this would Erase and Sync. ERASE?   Was also told that I wasn't connecting to the correct library, which baffled me. How did I end up with 2 libraries? Isn't Apple supposed to simplify this stuff? Was told that clicking Apply would mean files not downloaded to the Mac would be deleted. ***?
I got scared by all these messages and so paid £20 for an app that allows me to transfer files from the iphone to the Mac, because I seemed to be in danger of losing precious photographs.   I actuallly own an Android phone, and all I have to do is connect it to my windows laptop and it behaves like any other storage device, allowing me to copy files back and forth.   But this is not possible with the iphone. It's a closed device. Hence the need for software to allow this simple procedure.
Anyway, enough griping. Sorry I can't be more specific as to how I arrived at this problem. But the problem IS:
I chose to manually sync files between Mac and iphone. Selected all the audiobook chapters I wanted to sync. Pressed sync. Sync occurred. According to itunes, the audiobook files are sitting on the iphone.   According to the iphone (looking via ipod App), THE CUPBOARD IS BARE.   No files have been synced from itunes to iphone.
I have found a lot of people have this problem, on other forums. But there are no definitive answers. Just confusion and frustration.   I would be SO grateful if someone could give me idiot-proof advice on how to deal with this. My partner is counting on me to sort this out, as he desperately needs audiobooks on his iphone so he can decompress from work stress and do some exercise!   As the barely technical-literate one, it's down to me to fix this!
Here's hoping.   If none of this makes any sense, please do ask for more detail, and I will happily respond.
Lisa

You got the new iphone?????   I have same problem. I transferred audiobooks to device to find no audiobooks on device (despite it being in iTunes as if it was). Have you found a solution?????   I even tried to change import settings on format transfer but hasn't worked.

Fake Email? Asking if I downloaded app suggested that I change password but the link didnt take me to Apple site

Fake Email? Asking if I downloaded app suggested that I change password but the link didnt take me to Apple site

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message to Apple.
[email protected]
The link below has information to help identify fraudulent emails.
http://support.apple.com/kb/HT4933

HT4906 I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto?

I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto? To be honest I'm not even sure what type of Mac I have and don't know how to find out what kind it is
I'd also like to make address labels and don't know where to find that either

You would make address lables with the Contacts app.
If you don't have the user name and password used to set up the machine then you need to purchase the apps for yourself.

HT1657 I rented a few movies and downloaded them to my computer. Before they had been viewed, I updated my iTunes software and the movies were no longer in my library. How can I access the movies as I have already paid for them?

I rented a few movies and downloaded them to my computer. Before they had been viewed, I updated my iTunes software and the movies were no longer in my library. How can I access the movies as I have already paid for them?

Try here > iTunes Store: Transferring purchases from your iOS device or iPod to a computer
iCloud doesn't support movies...
iCloud backs up your:
Purchased music, TV shows, apps, and books
Photos and video in the Camera Roll
Device settings
App data
Home screen and app organization
Messages (iMessage, SMS, and MMS)
Ringtones
From here > Apple - iCloud - Store and back up your content in iCloud.

HT5858 I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass

I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass word.

Apps are permanently tied to the Apple ID used to purchase them. You will have to delete the apps from the phone and re-purchase them using your Apple ID.

Hello ! When i will Buy a Movie in iTunes, they ask me two Security Questions and i have forget the 2 correct answers. Can you help me please ??

Hello ! When i will Buy a Movie in iTunes, they ask me two Security Questions and i have forget the 2 correct answers. Can you help me please ??

Blue, and Mr. Frisky...

When I try to register my apple tv, I can't do it, because they ask me for a MPN number that I don't have, because I through out the package. What can I do without having the MPN number?

I bought my Apple TV in Singapore and I haven’t used it yet. When I try to rent a film, comes the message that may signature is not working for security issues.
However, when I go to the Apple Web site, click "Support", and then "Register an Apple Product", I can´t do it, because they ask me for a MPN number that I don’t have, because I through out the package. What can I do without having the MPN number?
Thanks!

Call Apple Care for your country and ask for help resetting the questions.

I have purchased a new iPhone on the online store, but how come Apple can send me an repacking old device (with scar on both the border and the cable port)!!!! And after I phone to their hotline for the issue, they asking to give me hk$400 cash coupons??

I have purchased a new iPhone on the online store, but how come Apple can send me a repacking old device (with scar on both the border and the cable port)!!!!
And after I phone to their hotline for the issue, they asking to give me hk$400 cash coupons???? This action make me very angry. I have pay for my goods, but they are giving me some repacking rubbish, and trying to treat me as a beggar????
I have make the request to give me back a new device in good conditions, I will wait and look for what they will delivery.

Do you feel better now that you have vented?
This is a user to user forum... if you want/need assistance, contact Apple directly.

I get the message "Install Adobe Flash" can't be opened because it was not downloaded from the Mac App Store. This is the first time I have gotten the message. What do I need to do?

I get the message "Install Adobe Flash" can't be opened because it was not downloaded from the Mac App Store. This is the first time I have gotten the message. What do I need to do?

Hi Sandra,
you'll need to edit the security settings to install programs 'Mac App Store and identified developers'
Open the Systems Preference and go to Security & Privacy. There will be a section in the 'General' tab for 'Allow apps downloaded from:" The default selection is 'Mac App Store'. Change this setting to 'Mac App Store and identified developers".
This screenshot is taken on OS X 10.10 (Yosemite), so it may look slightly different if you're on a different OS X version.
Maria

This message appears whenever I try to open a file downloaded from internet: can't be opened because it was not downloaded from the Mac App Store

Just bought a new Imac OX 10.9. Installed contents from previous Time Machine. All looks good. But, now, when I try to open any file downloaded from interent (like the Amazon mp3 downloader, for example or a plugin update) I get this message:
"XXX can’t be opened because it was not downloaded from the Mac App Store" . Help! Thanks

Got it solved! System preferences, security & privacy icon, general: allow apps downloaded from Mac Store and Identified developers! Phew!

I just downloaded Firefox 6.0. The web page asked if I wanted to upgrade. What is the most recent version of Firefox and why can't I get it denoted in the propperties link? Also why is it not compatible with AVG Tool Bar?

I just downloaded Firefox 6.0. The web page asked if I wanted to upgrade. What is the most recent version of Firefox and why can't I get it denoted in the propperties link? Also why is it not compatible with AVG Tool Bar?

Firefox 6.0 is the current version.
Get what denoted in what properties link.
You can get the version number in Help -> About Firefox,
and in '''about:support''' typed into the Location bar, and you can use JavaScript to list the user agent -- javascript:navigator.userAgent
I'm not aware of any version of Firefox from Fx 2 on up to Fx 6 where "AVG Safe" is not a problem. Crashes aren't the only failures caused.
* http://kb.mozillazine.org/Problematic_extensions
* https://addons.mozilla.org/en-US/firefox/blocked/
* https://addons.mozilla.org/en-US/firefox/blocked/i6
* https://bugzilla.mozilla.org/show_bug.cgi?id=527135

HT2534 When i am on the part which asks us to put in our credit card and the list it doesnt have none anymore how do i download app when i dont have a credit card?

When i am on the part which asks us to put in our credit card and the list? thanks if you help (;

Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

I can't download the app , they asked me to key in the iTunes password but the app was not download.

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