I can't play my downloaded games,I get an ERROR code and it restarts.

I have some downloaded games, every time i try to play them, I get a screen that says, PNP_DETECTED_FATAL_ERROR, and then my computer restarts. This is a new computer.

Hi @minnie0062 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY Notebook and issues with PNP error message. Here is a link on help from Microsoft. Here is another on bug checking.
Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
You could have something in the Universal serial bus controllers that is causing an issue. Here is a link to troubleshoot USB connections. I would uninstall everything listed in the Universal serial bus controllers list. Restart the Notebook after uninstalling. Then try your games.
What games?
Hope it helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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I can't play my downloaded games,I get an ERROR code and it restarts.

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