I cant get my 3g to play personalized ringtones

i installed the ringtone via the dowloaded app. installed the ringtone it is on the phone I can play it but when I attach it to a particular number to personalize it it still plays the default ringtone. I've reset the phone to its original state and rebooted still the same problem. The guys at the genius bar were also stumped they weren't very helpful either. Ther response wa "We never heard of this before"  so you're basically out of luck and on your own. If someone out there has an answer please speak out. I'm looking at this as a challenge and somehow I'm going to solve it with or without Apple's help.

Have you contacted app support or maybe view this video from the website? Are you trying to play them within the app itself? Did you double tap on the video that you want to watch?
http://playerx.pentaloop.com/help/

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