I cant purchase the money to my account

cant purchase the money to app games（wechat games
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I can't help with your question, but wanted you to know that I've asked the hosts to remove your personal info from the subject line; these are open forums and you've only addressing other users here, so it is far too dangerous to publicize that info.

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I bought Take on iTunes, and it took the money off my account, but didn't give me the movie.

I bought the movie Taken, and it took the money off my account, but I never recieved the movie. I googled possible reasons and sulutions, and the only thing I could find is that I have to go to the receipt email, and notify apple or whatever. But when I checked my email for it, I didn't even have that. So I have no idea what to do.

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

I am trying to redeem a gift card. I type in the code, and when I hit redeem, nothing happens - it freezes; I can't even close it out. What can I do to get the money to my account?

I can go to itunes store, click redeem, and enter my code. But when I click redeem after that to add the money to my account from gift card, it just freezes. Any ideas?

Hi mjmmurray,
If you are having trouble accessing your iTunes Store account or redeeming the gift card, this article may help:
iTunes Store: Invalid, inactive, or illegible codes
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
U.S. Customers: If you need help with an iTunes Gift code purchased or received on Facebook, contact Facebook Customer Support.
If you are having issues with your Apple ID, this article will get you started.
Frequently asked questions about Apple ID
You may also need to verify or update your billing information for the iTunes Store:
iTunes Store: Changing account information
I hope this information helps ....
- Judy

They said they refunded, yet I still haven't got the money on my account?

A while ago (about 2 hours) a man on chat said he had refunded my money, as I bought something I didn't authorise, although I don't have the money on my account, even though he said he had. Please help! :) all the best, and a very happy new year to you all. Xx

We are fellow users here on these forums.
Did he say where it had been refunded to e.g. your iTunes account or was the purchase made on a credit card and it's been refunded to that ? And have you tried logging out of your account and then back in to see if it then shows on your account ? If it hasn't appeared within, say, 24 hours, then you could try contacting iTunes Support again, referring to your case number (if you have one) and/or the conversation

HT1918 Itunes store will not let me use the money on my account. It wants to make me use a credit card. I have already redeemed a card yet it does not see it. What's the problem?

Itunes store will not let me use the money on my account. It wants to make me use a credit card. I have already redeemed a card yet it does not see it. What's the problem?

Some Purchase require a Credit Card... For example Gifting and In-App Purchases.

I am down to my last day. Adobe doesn't take the money from my account.

Credit card details are ok. I have the money in my account.
Why doesn't adobe bill me so i can use my software?
It shows me 00 days remaining and i cant use anything.

Hi Andrei Constantin,
I am currently looking to your account and I will get back to you when resolved.
In the meantime, the product remain active and can be used.
Thank you.
Arnaud.

I redeemed a giftcard in one of my accounts, and realized I wanted to redeem it in another. Is there a way I can transfer the money from one account to another, without being billed to my credit card?

I redeemed a giftcard in one account and realized I wanted to use it in another. Is there a way I can transfer the money from one account to the other without billing my credit card?

You can't transfer money between accounts. You can, however, gift items by clicking the arrow to the right of the price, which will achieve the same ends. It should work for everything except rentals.

Why i cant purchase the applications from US App store (eg. google talk)? my shipping and billing address is Sri Lanka

why i cant purchase the applications from US App store (eg. google talk)? my shipping and billing address is Sri Lanka

You must be within the Country with a Valid Billing Address and Credit Card for that Country to use the Store of that Country...

TS2446 forgot my security questions. How do I reset them because I can't download and spend the money on my account.

forgot my security questions. How do I reset them because I can't download and spend the money on my account.

Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(75052)

Movie won't download, but it still took the money from my account?

So I downloaded "UP" recently for my son to be able to watch on my itouch. However when I went ahead and bought it, itunes removed the money from my account, but the movie never loaded. My daughter has had Itunes for a while and told me to check under available downloads, but it was not there. I waited for two days and it was still not there, I'm starting to get a little frustrated. I'm not sure what I should do or who to contact, because it's ridiculous itunes drafted my account but I never received my movie.Any help is much appreciated!

Click here and ask.
(50556)

I have $0.66 in the US Mac App Store and I want to change my country to Brazil. Unfortunately MAS keeps telling me that I want to spend all the money in my account before I can change my country.

I have $0.66 in the US Mac App Store and I want to change my country to Brazil. Unfortunately MAS keeps telling me that I want to spend all the money in my account before I can change my country.

You can't change countries whilst you have a balance. If you can't spend it then you can try contacting iTunes Support and ask them if they can remove the balance from your account so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT201209 I have a problem with my ID i redeem my itune gift card at a different ID i cant used the money it is on it at a specific game what may i do?

I have a problem with my ID i redeem my itune gift card at a different ID i cant used the money on a specific game what may i do?

You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

How can I use the money in my account to make my purchase?

Hi, I'm trying to use my $1.31 in my apple itunes account to purchase a song, but I'm prompted with an error message and taken to my payment information to fix my previous declined purchase. If the purchase was declined, why can't they just leave it at that and use the money that is already present in my account rather than prompting me to fix the problem?
*The reason for it declining probably won't do answering my question any justice but I tried gifting some songs and I did gift them to multiple people (maybe 3-5) and I seemed to have no problem. Until I went to check the balance on my visa, it showed that Itunes didn't extract any of the money from my card. This was over a 24 hour period where my balance remained untouched. So I figured those gifts I "bought" weren't really purchased seeing as I already had the song in my account. Now, how is it my fault that I wanted to purchase things and the card was not declined for whenever I did so? It's not my fault iTunes never extracted or gave me a reason or time for the extraction of my credit card balance, it should have been instant.
Sorry for getting off track, but anyways how can I get rid of this message of "select payment information" etc., when I already have money on my account to begin with? This money has been on my account before this declined jazz happened.
Thank you and I appreciate you if you help!

Perhaps you should Contact the iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us

HT201209 I have £15 on my itunes showing on my laptop. I have made purchases, and it has taken the money from bank account, and not from the £15, which still sits on my account with no deductions. Don't understand why. Can anyone help me please ?

I have a £15 on my iTunes account, from a gift voucher. I have made purchases, but my account remains at £15, and the money instead has been deducted from bank account. Why is not taking the money from valide gift voucher.

First, I presume you're buying for yourself, not gifts for others, correct? Gifts cannot be purchased using a credit balance. If you are buying for yourself, another user in the forums posted this as the reply from the iTunes Store when this issue was brought up. Perhaps it will help you. Regards.
I'm sorry you weren't able to make a purchase using your store credit. To purchase items on the iTunes Store with your store credit, your account information in your user profile needs to be corrected. I'll walk you through this process to get you back up and running in no time.
1) Visit the My Apple ID website at: http://appleid.apple.com
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the column on the left. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit. Edit all of your shipping addresses and make sure the appropriate state is selected in the State drop-down menus.
6) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
7) Make any other necessary corrections, then click the Save Changes button.
8) Click Log out in the upper-right corner. When you make your next purchase on the iTunes Store, you will be asked to review your billing information. At this point, you can change your information or simply click Done at the bottom of the screen to proceed. Once you click Done, you should be able to purchase on the iTunes Store using your store credit.

I purchased the sticker from the application LINE and they already deducted the money from my account but I didn't get anything. Who should I contact?

I purchased the sticker from the application LINE and they already deducted the money from my appstore account but I didn't get anything. Who should I contact?

All you can do is contact ...
Apple - Support - iTunes Store - Contact Us

I cant purchase the money to my account

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