I didn't received the dimonds in a game named Japan life, but apple sotore still charge me 9.99 dollars.
I didn't received the dimonds in a game named Japan life, but apple sotore still charge me 9.99 dollars.
Contact the developer first, and if they not offer you a solution, contact iTunes support, nothing we can do for you here.
Similar Messages
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Question: when i try to purchase a movie or tv show from apple tv, the message comes back that I must go to itunes store on my computer and authorize the purchase, which I have done several times but apple tv still won't let it happen
Aladane wrote:
Why is it they claim to sell you something they do NOT intend on allowing you access to for the life of your account?
It is not Apple that decides this. Since Apple is just the retailer, they do not own the copyrights to the content they sell on the iTunes store, if the copyright owner decides to remove something from the store that you have purchased Apple must abide by the terms of their licenseing agreements and remove it. Regretablly this also removes the items from your purchase history. This is why it is up to you to download and backup all of your purchases if you wish to maintain your investment.
In the Apple KB article Downloading past purchases from the App Store, iBookstore and iTunes Store, and in many other places, it is clearly stated:
It is recommended that you always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store. For more information about backing up your library, see this article. -
When i opened the facebook game named baking life; the "Play" page, the page didn't show up. It was blank.
"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"<br />
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]] -
I have already tried to contact the support center for the app/game where I tried to make a purchase (Zynga), but I'm not sure how I should go about contacting iTunes about this issue. Will iTunes even be able to do anything about it? I tried to make an In-App purchase on May 19/12, but received several error messages as I was attempting to make the purchase. As a result, I did not receive the game tokens I was trying to purchase, but I was billed for 4 transactions. I received receipts from iTunes detailing my purchases, even though none of the purchases actually resulted in me receiving any game tokens. Any advice on how to proceed?
Thanks!
AngelaContact iTunes support, they will fix things:
http://www.apple.com/support/itunes/ -
I lost my password but I didn't receive the e-mail
Good evening,
I cannot access to my account cause' I forgot my password. I entered to the link associated with my problem and wrote my email address but I didn't receive the steps to restore it.
What can I do to recover my account?Good Morning, mavi_gonz, and welcome to the Community!
Please see this article for more information: https://support.skype.com/en-us/faq/FA109/I-ve-forgotten-my-password The article details other ways Skype Customer Support contact customer service can confirm your account ownership and assist in recovering your account access.
Best regards,
elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
I didn't receive the e-mail of the confirmation to be a developer
Yesterday, i bought the "Developer Program" for iOS, because i wanna get the Betas of the iOS 7, and i already payed for that, and they said that within 24 hours i would receiva an e-mail of the confirmation of my order to activate the "Developer Program". Today, i received an e-mail with my Apple invoice but i still didn't receive the confirmation of my order, and i'm waiting for that more than 30 hours. Why? And what can i do with my Apple invoice?
Thanks!
Lauro PerretI would advise you to either call them on Monday or submit a support ticket via (https://developer.apple.com/contact/submit.php).
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Hi,
I by accident bought a book in the IStore, but I stopped the download.
So I didn´t receive the book yet.
How can I cancel/reverse/countermand/recind the purchase?
I don´t want this book and so I don´t want it and so I don´t want to pay for it.
ThanksHello cocoonfire,
The best thing to do would be to contact iTunes Store support directly to see what can be done.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Regards,
Sterling -
I have some money left from a gift card on an itunes account, but can't log in. I've tried to reset the password but I didn't receive the email. Also I can't remember the security question. What can I try next?
Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
Hi, I purchased Acrobat Standard XI and received a mail thatthe order has been processed. Installation was fine, but I didn't receive the serial number.
If you purchased a subscription, there is no serial number. Sign in with your Adobe ID to license the software.
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I downloaded from the Apps.store a game named,"Ninja Run". When I was plkaying the game, I got out and a message appeared, asking me whether I would like to buy 5 revivals for Rs.170/-. When I hit the,"Buy"button, I was asked to confirm my Credit card details. I confirmed it and was asked to enter the Security Code. When I did so,, a message appeared telling me that the Security Code was invalid and the purchase could not be completed. When I continued the game and got out again, the message appeared again asking me whether I wanted to buy. Thinking that my purchase was not completed, I again hit the,"Buy" button. Nothing happened. I continued the game and when I got out, I received the same message and obliged accordingly. This went on for three or more times. By this time,however I got confused and quit the game. All these things happened on 6th September 2013. The next day,I was shocked to see 5 receipts from the Apple Apps.store in the In Box of my email account,each for Rs.170/-
totalling Rs850/. Worse still, when I played the game the next day and got out and asked for a revival, would you believe it, I was again asked whether I would like to buy 5 revivals for Rs.170/-.
Thus,I ended up buying a game for Rs.850/- while the actual price is only Rs.170/-,and not even able to play the full game.
Could anyone please tell me whether I can get a refund of Rs.680/-,the extra amount I paid for this game.
I will be much thankful to anyone who can guide me and help me claim the refund. Thank everyone.For customer service issues, go here...
https://expresslane.apple.com/Issues.action -
I have an imac with IMAP email. have managed to partially sync up my ipad with it in that I can receive the same emails that appear on my imac but I can't send from my ipad. Any ideas?
That sounds like a settings issue to me. Check with your IT depatment to make sure you have it configured properly.
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hi, i sent my 1st gen ipod to apple way back in november 2010 and its march now and i still haven't received the replacement, what do i do?
life without music is -_-call apple because there may be an issue with the shipment you should have had the ipod replaced a long time ago
APPLE
1800-275-2273 -
I can click on the "iPod Click Wheel Games" and it works, but NOTHING else. Any suggestions?
I was having this problem. The settings on my wireless router was set to hide my IP address so it wouldn't connect. When I changed that, I connected no problem. While this is annoying since I don't want my IP address to be out there, I just switch my router when I need to connect to the App/iTunes Store. Hope this helps. It worked for me.
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Preordered an album off of the iTunes Store and didn't receive the singles off the album
So the iTunes store was advertising if I preordered Katy Perry's PRISM I would automatically download "Roar" & "Dark Horse". After I preordered the album I didn't receive "Dark Horse", the iTunes Store says that I purchased the single. In my purchases on my account the preordered album and the single "Dark Horse" is not on my list of purchases. How can I fix this?
I had this problem too, so I just went into my account and cancelled the pre-order. It took an hour or so to update but I was then just able to go in and buy the track normally.
Hope this helps -
HT4314 I didn't receive the item from the game after purchased
Dear Sirs
I didn't via the game to buy some cash point (you may refer to my order no: .
Here's the summary duplicate:-
訂單編號:
收據日期:12/04/21
訂購價格總計: $24.98
寄款人: VISA .... 7253
項目
開發人員
類型
單價
Derby Days, 55 Cash point
回報問題
Com2uS Inc.
App 內建購買功能
$4.99
Derby Days, 250 Cash point
回報問題
Com2uS Inc.
App 內建購買功能
$19.99
訂購價格總計:
$24.98
Actually i didn't receive 55 cash point from the game of Derby Days (Com2uS Inc.) I found it via i purchased the cash point, the games is without connection for very long time ago.
I can't contact them, can you help me to deducted(refund) for US$4.99.
Please advise.
Tks
Sally
<Edited by Host>Thanks for your information. Actually i did want to try your suggested method to report my issue. But I can't go to that report page. I don't know why, i tried in differnt pc and reopen and clsoed the account for serveral time. Anyways, I found another method to report my issue.
Once again thanks for your assistance.
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