I don't know my security questions and don't know what to do it won't let me use iTunes even though I know my password what do I do?
I don't know my security questions what do I do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102790)
Similar Messages
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I forgot my security question answers and answered wrong too many times so now it won't let me download anything even though I know my password, what do I do?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95618) -
I need (want) to buy songs. I can buy songs on my old computer with out a hassle, but currently it isn't hooked up. I'm using a new computer and would like to be able to buy songs. I don't remember my security questions and don't have a rescue e-mail, what do I do??
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87350) -
I forgot the answers to my security questions and I wanna purchase an app but it won't let me until I answer them can someone help me ?
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I have for gotten my security questions and don't know how to fix it
I have for gotten my security questions and don't know what to do need help
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
I have set up my apple id years ago in my name- my husband recently used my id for his phone and has the email password changes going to him- I want to change this and no longer allow him access to my apple id. How do I do this? I don't know the securtiy questions.
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
I don't remember my security questions, and in order to purchase on on iTunes I have to know them. What do I do?
http://support.apple.com/kb/HT5312
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I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?
Per the quote below from If you forgot the answers to your Apple ID security questions - Apple Support
contact: Apple ID: Contacting Apple for help with Apple ID account security - Apple Support
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
You don't see the link to send a reset email, which means you don't have a rescue address.
You see the link to send a reset email, but you don't have access to email at the rescue address. -
I don't know my security questions, and I don't have a rescue email. what do I do?
I don't know my security questions, and I don't have a rescue email. what do I do?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?
I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.
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I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87808) -
I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT
If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699 -
I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible
Username188 wrote:
I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible
Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'. -
I dont know my security questions and the email with those questione is not correct
i dont know my security questions and the email with those questione is not correct
I would contact Apple ID Support.
Apple ID Support -
What can do if I can't remember my security question and don't have recovery email
What can do if I can't remember my security question and don't have recovery email
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105649)
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