I forgot answer question No. secret in my account Please re Zbt question No.

I forgot answer question No. secret in my account Please re Zbt question No.

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3.  Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

Similar Messages

  • HT5312 I forgot answer question No. secret in my account Please re Zbt question No.

    I forgot answer question No. secret in my account Please re Zbt question No.

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96077)

  • HT5312 I forget my securety questions what can i do . Please anwser my question

    I forget my securety questions what can i do . Please anwser my question

    The page that you;ve posted from has instructions for how to reset them i.e. if you have a rescue email address set up on your account then steps 1 to 5 half-way down that page should let you reset them.
    If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • I forgot the answer to the secret question

    I forgot the answer to the secret question

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I forgot the answer to the secret question. What do I do?

    I forgot the answer to the secret question. What do I do?

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I forgot the answer to the secret question, as they recover?

    I forgot the answer to the secret question, as they recover?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • I am not able to change my password. I obviously forgot the answers of the secret questions. I tried by email, but received no email. What to do?

    I am not able to change my password. I obviously forgot the answers of the secret questions. I tried by email, but received no email. What to do?

    I have the same problem -- no email arrives when I try to reset my password.
    I'm syncing my iPhone 5 to iTunes and keep getting messages about all the content that will not sync because "not authorized."
    So I try to login to my Apple ID
    - password is wrong
    - follow the link to reset password
    - chose "send email" but no email arrives (I even check 'junk' folder to be sure)
    - go back to reset password and try "Answer security questions"
    - says my DoB is wrong but I'm sure DoB is correct and there's no way forward
    So what is the solution? Re-purchase all the content that won't sync?

  • HT1689 I forgot my answers to the secret questions on iTunes. How do I find out what they are?

    I forgot the answers to my secret questions. How do i find out what they are again?

    Can I change the answers to the security questions for my Apple ID?
    Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.

  • HT5312 Hello everyone, i need to change my rescue email address in order to retrieve the answers to my secret questions which I forgot. Any clues on how to do that? Thanks in advance

    Hello everyone, i need to change my rescue email address in order to retrieve the answers to my secret questions which I forgot. Any clues on how to do that? Thanks in advance

    If you can't remember your security questions go to  Express Lane , select iTunes from the list, then iTunes store.    On the next screen select account Management.    There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
    You should get an eMail reply over the next 24 hours.

  • HT1689 Forgot answer to question secret

    Forgot answer to question secret , please help mee

    Did my reply on your previous thread not work ?
    https://discussions.apple.com/message/20520462#20520462

  • HT5312 I forgot the answer to the secret question. Help me

    I forgot the answer to the secret question

    I am going to refer you to an Apple paper written by "Kappy," who is quite knowledgeable about all things Apple
    Please take a look at the following: https://discussions.apple.com/docs/DOC-4551

  • I forgot to answer to the secret questions

    i forgot to answer to the secret questions on my account

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (91209)

  • HT5312 forgot to answer to the secret questions on your account

    forgot to answer to the secret questions on your account

    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • HT5312 I FORGOT ANSWER THE SECRET QUESTIONS ON ACCOUNT

    I FORGOT ANSWER THE SECRET QUESTIONS ON ACCOUNT

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • Forgot to answer to the secret questions on your account

    iam forgot to answer to the secret questions on my account

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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