I forgot the answer to my security questions and now I can't purchase anything. Is there a way to change the answers?
So is there any way I can fix it? Thank you.
You can reset your security answers from 'Manage your account'
Apple - My Apple ID
Similar Messages
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I don't remember the answers to my security questions and now I can't buy anything. How can I reset them without respond them previously?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(116595) -
I never answered security questions and now I can't buy anything on iTunes
I got a new iphone and it never asked me to answer security questions. Now almost a year later it says I need to answer some to verify myself. so i have not been able to buy a thing, except free things, on itunes. Please help
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I have been trying to fix this by myself but I gave up! I don't remember the answers I provided before. Tried to have a call with apple support but it seems that this is not an option if you live in Costa Rica. How am I supposed to spend the credit I have in my apple account?
Thank you... Pura vida!As Costa Rica isn't on this page : http://support.apple.com/kb/HT5699
then try contacting Support via this form and explain that you've forgotten your answers, don't have a rescue email address, and your country isn't on the HT5699 page and see how they reply : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . -
I forgot the answers to my security questions and now i cant download aything help!!!!
Welcome to the Apple Community.
contacting Apple through iTunes Store Support -
I forgot the security answers for my security questions and now I'm locked out
i forgot the security answers for my security questions and now i'm locked out.
Try this Discussion...
https://discussions.apple.com/thread/4305745
And/or see the More Like This section on the right. -
I forgot my security questions to my iTunes account. And now i can't purchase anything on my device. Please help
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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One of my children changed my security questions and email address in my AppleID. Is there a way to recover or change this?
Sure there is: You can ask your child to teach you how to do it, or you can go to this page and learn how to do it yourself.
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My kid played with the update on my Apple TV. Now it can't play anymore. There is an image on the scrren showing needing connectiong to iTunes. Please show me what to do next. Thanks.
Plug the Apple TV into your computer and do a restore if it doesn't happen automatically.
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I downloaded the last update on my iPad and now I can not download from the apple store or iTunes. I just sits there and continues to act like it will but nothing happens. And then it times out and goes back to home screen. Have a 32 so have have plenty of room.
What would you advice I do? I purchased this iPad in dec 2013.Double tap your home button to bring up the most recently used apps.
You'll see the app icon below and a screen shot of the app page above.
With your finger swipe the app page above the app icon upwards to fully close the apps (you should do this regularly).
Now, reboot your iPad. Press and hold BOTH the power and home buttons at the SAME time until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any data or settings.
When your iPad comes back up, see if you can download again. -
My daughter has forgotten the answers to her security questions..How do we re-set this as it won't allow her to buy songs if she doesn't answer the security questions
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I am unable to rent a movie on itunes as I am unable to verity my identity since I can not remember the answers to my security questions that I set up years ago!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
HT201303 What do I do I forgot my apple security question and know I can't purchase any apps ?
Hey apple community I need I little bit of your help I was recently going to ours have an app but it asked for my security question and I forgot my security question what do I do know?
Either reset the password via iforgot.apple.com OR contact support 1-800-APL-CARE
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I have never set up a security quesiton and now it is asking me for one... i have set up 40 ipads so far without personal security info... how am i to respond to a security question i never set up????!
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I changed the email on my Apple ID and now my password won't work and I can't get anything from iTunes or the App store.
Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if it then works.
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