I get Exit code 15  issue on CS installation, should I use the CS6 Cleaner Tool?

Upon startup the CS6 Beta would pop up the error that the sniffer_gpu.exe stopped working, and would not open.  I updated my graphics card drivers suspecting an OpenGL issue, but that didn't solve my problem.
I then uninstalled CS6 via the control panel, and attempted to reinstall hoping that would fix things, but 2% into the process the installation fails with the following error:  Inconsistency in the installer database - please restart your computer and install again.
There is a link to an error summary file, which reads:
Exit Code: 15
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 0 warning(s)
I have restarted and retried the process several times after cleaning the registry with the same results. 
Does the normal Creative Suite Cleaner work for this release?  I haven't run it to find out as I have CS5.5 installed, and would rather not screw that one up as well.
Thanks for any help I can get.
Regards,
Joel

Hi,
We are tracking this issue at: http://forums.adobe.com/thread/978912?tstart=30.
I will lock this particular thread and forward your issue to the installation guys . They will check the link above for your information and get back to you there.
I suggest you copy your issue there and an intstallation expert can help determine if the cleanter tool is appropriate for your situation.
Please note whether it is a MAC or PC and what OS you are running.
Thanks and sorry you are having issues.
Pattie

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  • Installed Adobe CS 5.5 Design Premium on new computer... WIN 8.1... get Exit Code 6

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    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 5 error(s), 54 warning(s)
    WARNING: DW066: OS requirements not met for {0D96CFE6-376D-44B8-808A-16F3BEB73263}
    WARNING: DW066: OS requirements not met for {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6}
    WARNING: DW066: OS requirements not met for {43A1C48E-3E50-410e-951C-E17A66BBF824}
    WARNING: DW066: OS requirements not met for {CE75F5DB-8CA3-4E84-A30E-AF9160006105}
    WARNING: DW066: OS requirements not met for {B55FDCCB-8A45-4943-8D90-585C3490A032}
    WARNING: DW066: OS requirements not met for {98DD55B6-C58C-462F-B8A4-F0585BFEBB15}
    WARNING: DW066: OS requirements not met for {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317}
    WARNING: DW066: OS requirements not met for {EB186BF2-0A84-40A2-B794-0326D3DF9973}
    WARNING: DW066: OS requirements not met for {17C6080E-F475-4B49-A30C-EEB85673E999}
    WARNING: DW066: OS requirements not met for {9A8B01C5-78D1-465F-B5F6-BD59B7800EC7}
    WARNING: DW066: OS requirements not met for {3450d4c5-a82b-4428-a512-842ee1555a14}
    WARNING: DW066: OS requirements not met for {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41}
    WARNING: DW066: OS requirements not met for {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D}
    WARNING: DW066: OS requirements not met for {0669F23C-1B69-41B4-A3ED-4F54A5986D66}
    WARNING: DW066: OS requirements not met for {00AEBAF2-D950-467B-BD24-449BCA2A4424}
    WARNING: DW066: OS requirements not met for {FF5837B9-6F4D-1014-B2FA-C016F4A584FA}
    WARNING: DW066: OS requirements not met for {F37EA9EC-638F-4E61-BED4-BDB10461D73B}
    WARNING: DW066: OS requirements not met for {7745F18B-FD8A-4011-BE16-588900C503D0}
    WARNING: DW066: OS requirements not met for {32C78855-194D-4E66-9EB5-D6DC1C418D79}
    WARNING: DW066: OS requirements not met for {89823DB1-05CA-1016-BA4A-BE6A29E42461}
    WARNING: DW066: OS requirements not met for {4C08199E-0D93-4227-8325-F024E71CA7A1}
    WARNING: DW066: OS requirements not met for {BD3F3C6B-5F98-109B-A0CA-B0FAE4A7D983}
    WARNING: DW066: OS requirements not met for {301D39AF-43B1-445B-88CF-D78584200322}
    WARNING: DW066: OS requirements not met for {07C64F28-6F4E-1014-A82C-D40EE8D79912}
    WARNING: DW066: OS requirements not met for {260BF844-6F4D-1014-A611-DFCB82217C38}
    WARNING: DW066: OS requirements not met for {11C0657F-2BD4-4CBC-87F3-9455DC91886E}
    WARNING: DW066: OS requirements not met for {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550}
    WARNING: DW066: OS requirements not met for {4883A813-2805-4FA8-A91C-073BA7B2667A}
    WARNING: DW066: OS requirements not met for {9F16123E-05FC-1016-91BC-C090234C0EE3}
    WARNING: DW066: OS requirements not met for {6BC81374-1E33-4495-93E2-DD2B10D358EE}
    WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005}
    WARNING: DW066: OS requirements not met for {60E59A6C-7399-495A-B85C-C829F4E59602}
    WARNING: DW066: OS requirements not met for {0215A652-E081-4B09-9333-DC85AAB67FFA}
    WARNING: DW066: OS requirements not met for {35ED8892-98E5-488A-A23C-6DB842A46EA5}
    WARNING: DW066: OS requirements not met for {D8CCCF4C-C227-427C-B4BE-736657D2AB7E}
    WARNING: DW066: OS requirements not met for {8DADF070-FE60-4899-8EF0-4242E7702F7D}
    WARNING: DW066: OS requirements not met for {1C9D6B02-8B92-4E40-8B22-37D8C95430F0}
    WARNING: DW066: OS requirements not met for {23767F5D-A80C-4264-B8EA-ED4085FC332A}
    WARNING: DW066: OS requirements not met for {DDBDE7B0-6FC4-40B1-B673-66EEE8CB60CF}
    WARNING: DW066: OS requirements not met for {08EF22BC-43B2-4B4E-BA12-52B18F418F38}
    WARNING: DW066: OS requirements not met for {EDE888ED-3BD7-4D8C-AB35-7E4C661A94D9}
    WARNING: DW066: OS requirements not met for {10355145-8A4C-47F3-994B-B9B81B4DABF5}
    WARNING: DW066: OS requirements not met for {F9F276DA-9EC6-492C-AF58-F27C5EC19D66}
    WARNING: DW066: OS requirements not met for {D97AF04B-B70A-4862-BC25-31E6D9C4A529}
    WARNING: DW066: OS requirements not met for {970C9F3A-39C5-480B-BE51-7C70AB9F84DB}
    WARNING: DW066: OS requirements not met for {E348E466-429A-4FB0-AFCF-8306C16BBFF1}
    WARNING: DW066: OS requirements not met for {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810}
    WARNING: DW066: OS requirements not met for {857CC5F0-040E-1016-A173-D55ADD80C260}
    WARNING: DW066: OS requirements not met for {B98CCEE8-0217-1016-B5BF-F06B878DAC9A}
    WARNING: DW066: OS requirements not met for {50509A36-0291-1016-9CCF-FC05E9E55550}
    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
    WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.CE3E42P-1022rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
    ----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------
    ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Sharon\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
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    ----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
    WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
    ----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
    WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
    ----------- Payload: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} Adobe Flash CS5.5 11.5.0.0 -----------
    ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 154)
    ERROR: DW050: The following payload errors were found during install:
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    Thank you Psynikk, I followed the instructions to the link you provided, Solutions 1, same result, exit code 6. I did not follow through with the remaining solutions, as I do not feel confident in messing with the configurations of my computer since the solutions are not for Windows 8.1. It is unfortunate that I won't be able to use this product fully. I am discouraged to invest my dollars in any more Adobe suites.
    (This issue also occurred when I had it installed on my Vista system (exit code 7), back then Adobe Support assisted over the phone to fix the problem)
    If anyone has any information that pertains to Windows 8.1 to further fix this issue I would welcome the resolution.
    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 8 error(s), 53 warning(s)
    WARNING: DW066: OS requirements not met for {0D96CFE6-376D-44B8-808A-16F3BEB73263}
    WARNING: DW066: OS requirements not met for {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6}
    WARNING: DW066: OS requirements not met for {43A1C48E-3E50-410e-951C-E17A66BBF824}
    WARNING: DW066: OS requirements not met for {CE75F5DB-8CA3-4E84-A30E-AF9160006105}
    WARNING: DW066: OS requirements not met for {B55FDCCB-8A45-4943-8D90-585C3490A032}
    WARNING: DW066: OS requirements not met for {98DD55B6-C58C-462F-B8A4-F0585BFEBB15}
    WARNING: DW066: OS requirements not met for {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317}
    WARNING: DW066: OS requirements not met for {EB186BF2-0A84-40A2-B794-0326D3DF9973}
    WARNING: DW066: OS requirements not met for {17C6080E-F475-4B49-A30C-EEB85673E999}
    WARNING: DW066: OS requirements not met for {9A8B01C5-78D1-465F-B5F6-BD59B7800EC7}
    WARNING: DW066: OS requirements not met for {3450d4c5-a82b-4428-a512-842ee1555a14}
    WARNING: DW066: OS requirements not met for {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41}
    WARNING: DW066: OS requirements not met for {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D}
    WARNING: DW066: OS requirements not met for {0669F23C-1B69-41B4-A3ED-4F54A5986D66}
    WARNING: DW066: OS requirements not met for {00AEBAF2-D950-467B-BD24-449BCA2A4424}
    WARNING: DW066: OS requirements not met for {FF5837B9-6F4D-1014-B2FA-C016F4A584FA}
    WARNING: DW066: OS requirements not met for {F37EA9EC-638F-4E61-BED4-BDB10461D73B}
    WARNING: DW066: OS requirements not met for {7745F18B-FD8A-4011-BE16-588900C503D0}
    WARNING: DW066: OS requirements not met for {32C78855-194D-4E66-9EB5-D6DC1C418D79}
    WARNING: DW066: OS requirements not met for {89823DB1-05CA-1016-BA4A-BE6A29E42461}
    WARNING: DW066: OS requirements not met for {4C08199E-0D93-4227-8325-F024E71CA7A1}
    WARNING: DW066: OS requirements not met for {BD3F3C6B-5F98-109B-A0CA-B0FAE4A7D983}
    WARNING: DW066: OS requirements not met for {301D39AF-43B1-445B-88CF-D78584200322}
    WARNING: DW066: OS requirements not met for {07C64F28-6F4E-1014-A82C-D40EE8D79912}
    WARNING: DW066: OS requirements not met for {260BF844-6F4D-1014-A611-DFCB82217C38}
    WARNING: DW066: OS requirements not met for {11C0657F-2BD4-4CBC-87F3-9455DC91886E}
    WARNING: DW066: OS requirements not met for {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550}
    WARNING: DW066: OS requirements not met for {4883A813-2805-4FA8-A91C-073BA7B2667A}
    WARNING: DW066: OS requirements not met for {9F16123E-05FC-1016-91BC-C090234C0EE3}
    WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005}
    WARNING: DW066: OS requirements not met for {60E59A6C-7399-495A-B85C-C829F4E59602}
    WARNING: DW066: OS requirements not met for {0215A652-E081-4B09-9333-DC85AAB67FFA}
    WARNING: DW066: OS requirements not met for {35ED8892-98E5-488A-A23C-6DB842A46EA5}
    WARNING: DW066: OS requirements not met for {D8CCCF4C-C227-427C-B4BE-736657D2AB7E}
    WARNING: DW066: OS requirements not met for {8DADF070-FE60-4899-8EF0-4242E7702F7D}
    WARNING: DW066: OS requirements not met for {1C9D6B02-8B92-4E40-8B22-37D8C95430F0}
    WARNING: DW066: OS requirements not met for {23767F5D-A80C-4264-B8EA-ED4085FC332A}
    WARNING: DW066: OS requirements not met for {DDBDE7B0-6FC4-40B1-B673-66EEE8CB60CF}
    WARNING: DW066: OS requirements not met for {08EF22BC-43B2-4B4E-BA12-52B18F418F38}
    WARNING: DW066: OS requirements not met for {EDE888ED-3BD7-4D8C-AB35-7E4C661A94D9}
    WARNING: DW066: OS requirements not met for {10355145-8A4C-47F3-994B-B9B81B4DABF5}
    WARNING: DW066: OS requirements not met for {F9F276DA-9EC6-492C-AF58-F27C5EC19D66}
    WARNING: DW066: OS requirements not met for {D97AF04B-B70A-4862-BC25-31E6D9C4A529}
    WARNING: DW066: OS requirements not met for {970C9F3A-39C5-480B-BE51-7C70AB9F84DB}
    WARNING: DW066: OS requirements not met for {E348E466-429A-4FB0-AFCF-8306C16BBFF1}
    WARNING: DW066: OS requirements not met for {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810}
    WARNING: DW066: OS requirements not met for {857CC5F0-040E-1016-A173-D55ADD80C260}
    WARNING: DW066: OS requirements not met for {B98CCEE8-0217-1016-B5BF-F06B878DAC9A}
    WARNING: DW066: OS requirements not met for {50509A36-0291-1016-9CCF-FC05E9E55550}
    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
    WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.CE8800P-1008rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
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    ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Sharon\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
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    ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Sharon\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
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    ----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
    WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
    ----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
    WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
    ----------- Payload: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} Adobe Flash CS5.5 11.5.0.0 -----------
    ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 154)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Flash Player 10 Plugin: Install failed
    ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed

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    -------------------------------------- Summary --------------------------------------
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    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
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