I got hacked and the 'Report a Problem' isn't working. Who can I contact about the purchase I didn't make?
There is a purchase on my iTunes account made yesterday. I DID NOT make this purchase, but the 'Report a Problem' feature is not working. I am following the directions from the Help section accurately. When I logged in though, it said I needed to change my password because of suspicious activity. Who can I contact?
Hello,
I woke up today around 9:30 am UK Time, checked my emails on my phone and then started playing "Talking Ginger" kids game because of one of the offers, around 10:00 I noticed an email alert on top of my iphone screen about itunes receipt.
When I opened this, it was about "Kids Song Collection" purchase reciept for £1:49.
I was shocked because first of all my 3 years old daughter is sleeping, secondly I have security settings configured in iphone with a complex password to purchase and she does not know that password and thirdly I am using the phone and I know I didn't even open App Store or that app so how come this has happened. I did a search on google about how to report and tried to follow the process through itunes but every time I click on "report a problem in itunes" this opens a new apple page in firefox "http://www.apple.com/uk/support/itunes/"
Whilst further browsing Purchase History in itunes I also noticed another purchase from yesterday about "FireWorks Arcade" and this was unbelieveable because I didn't even receive any receipt yesterday about that purchase and again I am the only one who can make purchases due to the complex password known only to myself.
I am not sure what is going on here, but clearly as per today's incident it seems that apple is loosing their control.
Please advise what can be done here.
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