I have a HP Pavillion, Model h8-1010, Product No. QN557AA#ABA, S/N 4CE1270NQ1, windows 7 home editio

Screen freezes up randomly, I called HP and Tech support had me unplug everything, including power cord and hold down start button for 20 seconds to release built up static electricity.  It did not work.  Computer randomly freezes, can not use any keystrokes, no error messages.  I have to reboot computer to get it to come back up. Has happened since it was new, Oct. 12, 2011.  Varies from 1hr. to 12 hrs to freeze

Hi,
Shut down the PC.  Tap away at f9 as soon as you start up to access the access the Diagnostic Menu - let all the tests complete and post back with any failures.
If all of the above tests pass, try the following.
From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.
sfc /scannow                 ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, click Computer, left click Local Disc C once to highlight it, right click Local Disc C and select Properties.  Click the Tools tab and then click the button to 'Check the Drive for Errors'.  In the following window make sure both boxes are ticked and then click Start.  Part of this process will require a restart to check the drive.
Regards,
DP-K
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Microsoft MVP - Windows Experience

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