I have changed my icloud user Id and password, but the old user ID still pops up and ask my password. I cannot delete my old icloud account.
I have changed my icloud user Id and password, but the old user ID still pops up and ask for my password. I cannot delete my old icloud account as it keeps asking password of my old user ID. how can I rectify the problem?
Hey HKKL,
Thanks for the question. I understand you are having issue relating to the iCloud account after changing your Apple ID email address. The following article addresses this issue and potential resolution:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/kb/TS5223
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Tap Settings > iCloud and try to sign out.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Tap Settings > iCloud and sign in with the new Apple ID.
Thanks,
Matt M.
Similar Messages
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I changed my Apple ID via my computer but the old one still shows up on my phone.
I changed my Apple ID (email address) on the Apple web site but the old one still shows up on my phone so the password does not work.
You need to log out of you account on your phone and delete your iCloud account from the phone, then add the new one back. See: Change your Apple ID
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I am having problems with logging out of the icloud on my ipad so that I can log in with my new icloud account. How can I change this so that all of my logins will work?
Have you got 'Find My iPad' enabled? This has to be turned off using the original ID address.
Try going back to http://appleid.apple.com and changing the ID back to the original address. If you can get this accepted, then go to the iCloud preferences/settings pane, stop 'Find My ....', and then sign out. Do the same on any other devices or computers.
Then go back to http://appleid.apple.com and change the ID to the new one. Sign in with that on all your devices.
However if the address which forms the original ID is now not working it can't be validated and it's possible that you won't be able to revert to it. In this situation only Support can help you.
To contact iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the initial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware. -
The "apple ID Password" box along with the keyboard pops up when I turn the iPad on and it stays there. I have changed my email address on my iMac and also changed my password. The old email address is still on the iPad. Anyway, I can't use the iPad because can't get the apple id password box to go away. Thanks for any help!
This is an older photo but the sleep and home buttons are still in the same place on all iPads. The home button is the round button at the bottom of the iPad and the sleep button is also called the on/off button and it is at the top right corner of the iPad.
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I changed my Apple ID on my MacBook. My new Iphone5 seems to have my old Apple ID on it. Therefore I can't download apps. How do I 1) remove the old Apple ID on my Iphone and 2) install the new ID on the phone.
http://support.apple.com/kb/HT1311 Just remember apps that were downloaded with the old Apple ID will be locked to that ID. It will ask for the old ID password when trying to update.
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I do not want to delete and reinstall all of the apps. How do I get the Apple App store to recognize my new Apple ID and apply it to all of my installed apps?
So I am using an iPhone that was given to me and it has been restored to factory defaults... However when I go to the AppStore I can still see what the previous owner had downloaded and when I try to download that app it gives me the message the OP had.
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I am trying to install an app from the app store and because I have multiple apple IDs (liek many others) I tapped in the wrong password and got the "your appleID has been disabled" pop p. I have now reset the password again but the pop up still appears. Any suggestions please?
many thanksfull marks to apple support for resolving this quickly and painlessly, at least after stumbling through the security questions and identity verification. So many passwords on so many devices and apps these days...
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I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!
Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I have changed my icloud email in my iphone but in macbook still using old email. I tried to delete the old email in macbook but it requires password and it does not accept the old password for the old email anymore. How do I remove this old email?
Hello farahani hairon nizar,
If your Apple ID was changed from your old account, you may have to change it back to your old account to be able to sign out and then change it back after that is done. Take a look at the article below for more information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/en-us/HT203828
Regards,
-Norm G. -
Question on iCloud accounts: I have my iPhone and iPad on one iCloud account, but my Mac is on my old Mobile me account. Can't figure out how to change my iCloud account on my MacBook Pro so all 3 are synced.
First, open System Preferences > MobileMe and log out. Then, open > About this Mac and see Version. If you see 10.5.x or 10.6.x, see > http://www.apple.com/osx/specs If your Mac is compatible, upgrade to Mac OS X Snow Leopard 10.6.8 and purchase OS X Mountain Lion.
When you have upgraded, go to System Preferences > iCloud and follow its steps -
I have changed my Apple ID name and I want to change it on iCloud, however I am not able to delete the previous account because I need to turn off the Find my iPhone - and for that I need to log in with the old name and that is not working. Help anyone?
Hey tulgan,
This link will provide information on what to do after you change your Apple ID:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Welcome to Apple Support Communities!
Take care,
Delgadoh -
I want to change my iCloud account. Buying iPad we gave a virtual (forwarding) email address.
We need to change to a real address.
But when we try to change the iCloud account, we can only change the password.
Note: we don't have a Mac, only an iPad and Windows.Welcome to the Apple Community.
Firstly, you need to change your details with Apple, Start here, change your country if necessary and go to manage your account.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
Hi, I need some help, How do I change my Icloud ID on my mobile, I have changed it on my computer and in other settings on the phone, but the actual icloud ID has not changed on my phone and my music is not syncing to my phone
Note: Content bought using one Apple ID cannot be merged or transferred to another Apple ID.
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have an existing icloud account and I changed iphone. When I track my iphone it locates the old iphone. How to resolve this please?
Hi kitdan,
If you need to remove an old device from Find My iPhone, you may find the following article helpful:
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/ph2702
Regards,
- Brenden -
I have changed my apple id recently and the changes have been reflected on my iPad for both the apps store and the iCloud, however, my iphone still insist on using my old apple id for the iCloud while the app store is fine. how can i correct the problem?
ThanksHi Baem_leeds
Welcome to the Support Communities!
If you change your Apple ID you will need to sign in with the new information or password the next time you use an Apple service or feature that uses Apple ID. If you have multiple devices that use features and services that require an Apple ID, you will need to sign in again on each device.
The links below will provide additional information:
Where can I use my Apple ID?
http://support.apple.com/kb/HT5616
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
Judy
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