I have mislaid my original Apple ID which means I am unable to restore my IPad from factory settings
I have changed my Apple ID from the original ID that I used to set up my IPad & I haven't kept a record. This means that I am unable to restore from factory settings after an update error.
Hi Go to apple/support/forgot/id/apple.com. Cheers Brian
Similar Messages
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I have been given an Apple 3G which is in jailbreak. After restoring and updating my phone to get rid of jailbreak the iphone will not accept any updates or restoration. Unknown error 1015. Please help! I am new to all this and want to start using the phone legitimately.
I believe from the situation you describe your iPhone 3g has the iPAD baseband 6.15.00 which is interfering with iTunes. Remember Apple does not allow downgrade of software typically. The current 3g firmware 4.2.1 has a baseband 5.15.04 which is lower than, what I believe your baseband is of 6.15.00. So to install the current 3g firmware 4.2.1 would actually be a baseband downgrade, which iTunes will not allow. So to fix your iPhone you will have to search the Web like diesel vdub said. There are no parts to buy and your iPhone will work again I promise.
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I don't have a recovery email address and i have forgotten my security question answers which means i am unable to purchase items from my itunes account which has a considerable sum of money in it, is there anything i can do?
Click here, phone Apple, and ask for the Account Security team.
(80430) -
I have had to restore my ipad to factory settings, having made a backup on my pc first. When Ihave tried to restore from my pc I have no apps!! Please can anyone help me get them back with all their data. I don't have wifi at home and I have never been able to sync my pc with my ipad, although it works with my iphone! I copied all of the apps before I restored using itunes, but no idea where they are copied to. Any help would be hugely appreciated to get my daughters games back. Thank you in advance )
Hi Skydiver119
Thank you so much for taking the time to reply to my problem.
Yes the purchases were made though my apple id.
I have looked at a few other questions on this topic and I have read that the app data is stored in the backup file but the apps themselves need to be synced back onto the ipad. Someome has mentioned right clicking on sync my ipad but I don't know where to find that to right click on!! Lol.
Again, I really appreciate your time and if by any chance you know where I can 'right click' I would really appreciate you letting me know as I can't get my ipad to sync with my pc at all, although it is being picked up in itunes and it has backed up to itunes okay. GGrrr. Maybe I have something wrong in the settings which is not making them compatible? -
I did an update on my ipad and now I have to restore it but it says I will lose everything How can I get my pictures on there before I restore my ipad to factory settings?
They will be gone from the iphone, but you should be syning all contacts to your computer regularly and should be importing all pics to your computer regularly, particularly before any update.
Have you failed to do this? -
After upgrading to IOS 8 on my iPad I constantly get a temperature warning despite the fact it is cool. Did not happen with IOS 7. I have restored the iPad to factory settings with the problem not resolved.
Hey, I've got the same problem. Did you find any help or solution by now?
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After installing new itunes version why would I have to restore my ipad to factory settings and now it is doing nothing. itunes won't work ?
Please help me ! I don't understand why I had to restore to factory settings and then when I tried to re-sync it kept telling me iTunes is not working. Why ??
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I have restored my IPad to factory settings however cannot now get in as password is incorrect
I have restored IPad to factory settings however can not get now as password is not working. I have tried the initial password and also using 0000.
The following pertains to an upgrade to iOS 7, but it does say something about the "Skip" link:
After installing iOS 7 you may be asked to provide a passcode; if you haven't ever defined one...
If you don't see the word "skip" in small blue letters try the following. Otherwise tap "skip".
Enter any number and remember what it is. See if this lets you in. If so, go to Settings>General>passcode lock. enter the number and then you can turn off passcode (a vary bad idea, as many have discovered when their devices were stolem) or turn off and then on using a different number.
If your device is disabled at this point...
Connect to your computer in recovery mode per the instructions in http://support.apple.com/kb/HT1212
You may need to do this more than once. -
How do I delete an old iPad from my iCloud? I have restored the iPad to its factory settings and linked my new iPad however the old one is still showing in my iCloud.
Hello Erin,
You can and it depends on what you are referring to. For example, are you wanting to remove you old iPad from the Find My iPhone feature, you can do that at iCloud.com and the steps for that are in the first article. If you are wanting to delete an old back up, then check out the second article to walk you through those steps.
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/ph2702
Manage your iCloud storage
http://support.apple.com/kb/ht4847
Regards,
-Norm G. -
I have had to format my PC running windows 7, and reset my ipad 1 to factory settings, i then installed latest itunes on the PC authorised the PC and re downloaded several movies via itunes previous purchases, all was well until i tried to sync the ipad to the PC, only some of the movies synced onto the ipad, otheres stalled the sync stating itunes could not copy "name of movie" to the ipad because the file could not be written. I have to pull the plug on the ipad just to get itunes to unfreeze, but it still will not sync these movies. and one help
Hi
I was having the same issue with music and movies but it had been ok before. The sync would freeze on a random file and then i had to take out the USB cable to clear it. After trying all sorts of things i saw someone mentioning about Anti virus and firewalls. I am using McAfee so i disabled it as a test. After this i could sync music and movies without issue!!!!! So in my case the firewall/anti virus was causing a problem. McAfee updates itself a lot so I am guessing something has happened in a recent update that impacted iTunes.I am not sure if this kind of thing is also causing your problem but it sounds very familiar.
Hope this helps. -
The restore won't complete because there isn't enough space on the C Drive. I have placed a copy of the software update on the D drive, but don't know how to redirect iTunes to that folder to extract the software. I can't extend my C Drive
Assuming you have a iPad 1, I wqould do a manual update using these instructions:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch -
I have a 1st generation apple TV, which was working perfectly until I changed from a Windows PC to a Imac. The Apple TV will not show in Itunes. I have changed the IP address, sub mask and Router IP address. Since changing I have switched everything of and on again. Can anyone help?
I have a new router and computer. I have just remembered that just before my old PC died on me, I transferred my iTunes library to a hard drive. I can't remember exactly just how I got my library back, but there are definately things in my library now that were in my library on my old PC! Hope this makes sense. What do you mean by same location? Do you mean in the same place in the house?
Another difference I have just thought of was my old router was connected directly to the computer bu I have not been able to do this with Sky as my PC is not near a phone socket! Will this make a difference? -
I have similar problem, my apple tv which has always worked properly with my Samsung tv will no longer play any audio after the latest 5.1 upgrade. Very frustrating as it was working perfectly before. I am starting to not trust apple upgrades until proven for example ios6 on iPhone with that stupid map app instead of google maps.
I just want to buy and hear my iTunes music and videos on my apple tv, could before cant now. Thank you apple. Time to pack up the apple tv and start torrenting without the ios-bs.
Disheartened apple fan.Welcome to the discussion forums.
Try going to synching in the sources menu on your tv and selecting 'change itunes library', when it gives you the passcode check itunes to see if the tv is showing up as a new device, if so try entering the pass code. It may be that your tv is seeing itunes as a different library because of a recent upgrade. -
My original apple id which i use for itunes is not in the form of an email address so i cannot access the cloud. if i change my apple id will it affect my itunes account?
Welcome to the Apple community.
You can use your primary ID or your alternate ID to log into iCloud. If you aren't sure what these are, you can find out at...
My Apple ID -
Since I updated to iOS5, I now have two (2) different Apple IDs. The first is my original Apple ID (iMac); the second is my primary email address (iPad & iPod). How can I standardize on just one ID?
No.
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
Recover use of the account:
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions
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