I have replaced my computer and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid

I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel

noelcj26 wrote:
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel
If you registered the product with Adobe (Version 12 and 13 required mandatory registration) then the correct serial number must be recorded in your Adobe account. You can login and check there and also copy and paste the number to avoid any mistakes in reading the numbers.
Good luck.

Similar Messages

I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know wh

I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know what to do anymore. I know its non returnable once opened and the package wasnt tampered with when I bought it. im at a loss on what to do

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

I have a new computer and when i plugged my iphone in to upgrade it, I lost all of my songs and applications. I need to know how to recover it as I've looked all over the webstie and my account is empty?

I have a new computer and when i plugged my iphone in to upgrade it, I lost all of my songs and applications. I need to know how to recover it as I've looked all over the website and my account is empty?

If you are in the USA (is that Pearland, Texas), with iTunes 10.3 and iOS 4.3.3 or later, you can download your previous purchases directly to your iPhone, iPad, iPod touch, or computer.
Here are the instructions: Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

Have a new computer and when ipod connected it synchronises up to the end when a message appears "Cannot be synced; You do not have enough access priveleges for this operation"

have a new computer and when ipod connected it synchronises up to the end when a message appears "Cannot be synced; You do not have enough access priveleges for this operation"
can anyone help

Launch iTunes on your new computer then from the menu bar click Store / Authorize This Computer.
Try syncing.
If that didn't work, deleting the photo cache helped for the same issue here > https://discussions.apple.com/thread/997075?start=0&tstart=0
iTunes: Understanding the iPod Photo Cache folder

I cant change the old icloud mail to a new one because i have lost my password , and when i changed it in ap-id page it still remains the same, nothing changes .

cant change the old icloud mail to a new one because i have lost my password , and when i changed it in ap-id page it still remains the same, nothing changes .
What do do ????

You do not have to call US, but you need to call. Or else.
Contact Apple for support and service - Apple Support

Hi, All my music files have an exclamation mark on the left and when I tunes asks me to locate a window opens with I Tunes folders but I still cant see my music library . What can i do? Thanks

Hi, All my music files have an exclamation mark on the left and when I tunes asks me to locate a window opens with I Tunes folders but I still cant see my music library . What can i do? Thanks

The red exclamation mark indicates that itunes cannot find your files.
Are the music files still on your harddrive. Look n Finder
Username/Music/iTunes/iTunes Media
If the files are there then keep the option key pressed and open iTunes. A dialog box will open asking you to choose your library. Select Choose and then navigate to the Music/iTunes Folder and click OK

My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS package, put in my serial number,but during install is is still requiring a disk. What do I do?

My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS package, put in my serial number,but during install is is still requiring a disk. What do I do?

is your cs6 a upgrade?
if so, after entering your cs6 serial number you will be prompted to select the qualifying product from a dropdown. select the product you own and enter its serial number.
after entering each serial number at the correct time installation will proceed.
if no, what files (names and extensions) did you download and what are the file sizes shown on your hd?

My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS6 package, put in my serial number, but during install it is still requiring a disk. What do I do?

My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS6 package, put in my serial number, but during install it is still requiring a disk. What do I do?

Thread moved from the Adobe Captivate forums.

I Have An Iphone 4s And When I Listen To Music With My HeadPhones I Cant Lower The Volmume of The Music Beacuse Then It Will Have No Sound I Can Only Listen To The Music With The Volume Loud I Need Help What Can I Do ?

I Have An Iphone 4s And When I Listen To Music With My HeadPhones I Cant Lower The Volmume of The Music Beacuse Then It Will Have No Sound I Can Only Listen To The Music With The Volume Loud I Need Help What Can I Do ?

Hi Yendy14,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
Troubleshooting iPhone, iPad, and iPod touch accessories
http://support.apple.com/kb/TS2634
Cheers,
- Judy

I sent my First generation serial number for a recall, however nothing happened. No email, nothing. And when I tried it again, it said I had already sent that serial number. It's been days, a week even. Help?

I sent my First generation serial number for a recall, however nothing happened. No email, nothing. And when I tried it again, it said I had already sent that serial number. It's been days, a week even. Help?
Enough said. I don't know if I already received an email however may've accidentally deleted it or something, but I still don't know what to do. I can't do anything anymore because iTunes is not accepting the serial number anymore.

Just wait a few more days. Apple has been hammered by the number of replacement requests, so they are a little low on supplies at the moment.
B-rock

I have been using adobe acrobat 11 pro, and now i want to download it to a new laptop and insert my serial number, but i can't download it, any help?

i have been using adobe acrobat 11 pro, and now i want to download it to a new laptop and insert my serial number, but i can't download it, any help?

Acrobat XI, X - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
If the link provided does not work, explain more detail regarding why you say you cannot download.

I just upgraded phone when asked to latest Android version and now the when I am asked to enter my PIN code to unlock device there is no Enter button to push so it keeps failing. Can you help?

I just upgraded my phone when asked to latest Android version and now when I am asked to enter my PIN to unlock the device there is no Enter button or choice to push, so it continually fails. Can you help?

We want you to be able to continue to enjoy your device after the update dmeister1! I'm sorry to hear of your lock code difficulties. What make and model device is this? Do you see another type of button or screen option after you enter the passcode? How about swiping?
JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport

I purchased Lightroom 5 from Best buy and when I enter the redemption code to retrieve the serial number it say invalid code

How do I contact Adobe to find out why the code does not work?

Assuming you’re entering the correct code, and not confusing a zero for the letter O or 5 for S or 8 for B or similar, then if you mean you went to the store and bought a box, the cashier needed to have scanned a bar-code on the box and transmit that data to Adobe, otherwise the code won’t work. Maybe the code wasn’t scanned or maybe the data wasn’t transmitted in real time or maybe Adobe’s network didn’t get the data to the server right away. If this is something you just bought a few minutes before trying the code, maybe wait a little bit longer. Otherwise, there is likely a Contact Support button on the web pages that you can find on Adobe.com that will let you chat with an Adobe support person and they can perhaps tell you the status of the redemption code. Or maybe just go back to Best Buy with your receipt and the box and have them scan the code.

I signed in to adobe and there is no place to enter my redemption code?

I signed in to Adobe and there is no place to enter the redemption code. There are only instructions. Where do I type the redemption code?

Hi,
Are you signing in and then going to this page?
https://redeem.licenses.adobe.com/getserial
Brian

HT1386 I have a new computer and when I tried to sync my iPod Touch with the new iTunes, it has lost all of my music and videos from my iPod/old iTunes library: including all but 4 songs of my bought songs, videos and audeobooks!

I have recently updated my computer since my old one broke and therefore had to download a new iTunes. When I came to add my iPod to this new iTunes, I was given no option to transfer the contents of my iPod library to this new iTunes and was forced to try 'sync'; when my old computer was repaired once we lost all of our data so I had to download a new iTunes then,all of my iPod downloads were transferred and I could easily reburn my CDs so I didn't think the wiping of my iPod would be a problem. When I clicked 'sync' it warned me that it would replace the contents of my iPod with the new iTunes library, as I said I didn't think this would be a problembut then it asked if it should transfer my recent iTunes downloads so I said 'yes'. The sync was completed but now I only have 4 downloaded songs and 5 albums which I burned to my new iTunes! I have lost all the music I bought, all the videos I bought and all the audiobooks I bought! (Luckily I still have my apps.) I tried to restore backup but realised that only covers calendars, contacts E.T.C and I checked my iTunes account and that shows all my downloads but I can't see a way to restore them or anything like that!
Please help! I am in despair as you can imagine how much moneys worth I have lost and am losing faith in Apple

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

I have replaced my computer and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid

Similar Messages

Maybe you are looking for