I just bought the Adobe conversion of a PDF to microsoft word. But I cannot save it to my computer file. What do I need to do. I do not want this form in the cloud

I just bought the Adobe PDF to word conversion. But I cannot save it to my computer file. What do I need to do? I do not want this form in the cloud

Hi mlleslie,
If I understand correctly, you've converted a file and now want to download it and remove it from your Acrobat.com account. Is that correct? What happens when you try to download it from https://cloud.acrobat.com/files? Do you get an error?
Once you've downloaded it, you can delete it from your account by selecting it and clicking the trash can icon.
Please let us know how it goes.
Best,
Sara

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