I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?
I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?
If you delete the song from your PC you can redownload it. Make sure you actually remove it from the computer, and not just from the library (select "Move to Recycle Bin" when deleting). To redownload you can go to the itunes Store->Purchased-> Download Previous Purchases. Within there you have the option to view all songs purchased, as well as all songs which are "Not In My Libraray".
If you don't feel comfortable deleting the song, you can just move copy/paste it somewhere else so that you've got it backed up in case the re-download doesn't work.
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The upgrade notification did not give a free download icon so I asked you and you replyed with an email with a link. I went to the page and could happily download nr 5 instead of 6 but well.
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It would be easier if you replied to your original question, so someone can see what you are talking about. There are a lot of questions asked even in a single day so we can't see what that was easily. If you need to redownload 3.6.17 then
http://www.mozilla.com/en-US/firefox/all-older.html
I tried a search on your name and that didn't work, but you could possibly have found your previous post via the "My contributions" link at the top of
https://support.mozilla.com/questions
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I have songs on my iPod and iTunes where sections of the song ranging from 40 seconds to 2 minutes will not play. The song status bar indicates the file is still being played there is no audio. What can I do to repair or replace these files?
If iTunes purchases, delete and redownload by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise delete and resync if they play OK in iTunes on the computer -
I pre-ordered an album on my ipod a few weeks and it just came out today. When I got to the store and clicked on the album it says purchased. I can't find how to download the album on my ipod.
Hi there,
You may find the article below helpful.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
-Griff W. -
I can't find any way at all to download my pre-ordered album.
Attempt 1: I went to the album page. The album and every song say "purchased", which makes me unable to press a "download" option.
Attempt 2: I checked for available downloads but came up with nothing.
Attempt 3: I managed my preorders from my account options page. The only option there was to cancel my pre-order (even though the album is already available).
Attempt 4: I viewed my recent purchases, but the album did not show up.
Attempt 5: In a somewhat desperate attempt (though I knew it wouldn't work because of Attempt 4), I turned on the viewing of Cloud items in the library, but once again my pre-order did not make an appearance.Try to rebuild the iTunes Library first;
Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.
1. Quit iTunes.
2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
3. Open your iTunes folder.
4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).
5. Drag the following file from your iTunes folder to the Trash:
Mac OS X
"iTunes Library" or "iTunes Library.itl"
Microsoft Windows
"iTunes Library.itl"
6. Open iTunes.
Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
7. Choose File > Library > Import Playlist.
8. Navigate to the "iTunes Library.xml" file on the Desktop.
Mac users: Click Choose.
Windows users: Click Open. -
HT5714 Can I download a pre-ordered album from my iPhone?
I pre-ordered an album and now it is available, but I can't access it from my iPhone. I don't want to download it onto my computer. Can anyone help?
The album already came out on the 31st of August, so I'm not sure what is going on.
I used to have a computer but it got stolen recently, leaving me unable to sync my ipod with another computer for fear of losing all my music.
I tried going directly to the iTunes store and downloading it from there, but when I click purchase it says it'll charge me another $13 to buy an album that I supposedly already bought. -
I pre-ordered an album in december, it is now available, i've had the email to say it can now be downloaded, however there is no option to download at all.....where the download icon (or the price if not pre ordered) would usually be, it simply says "purchased" and there is no option to download...any ideas?
Try to rebuild the iTunes Library first;
Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.
1. Quit iTunes.
2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
3. Open your iTunes folder.
4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).
5. Drag the following file from your iTunes folder to the Trash:
Mac OS X
"iTunes Library" or "iTunes Library.itl"
Microsoft Windows
"iTunes Library.itl"
6. Open iTunes.
Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
7. Choose File > Library > Import Playlist.
8. Navigate to the "iTunes Library.xml" file on the Desktop.
Mac users: Click Choose.
Windows users: Click Open. -
HELP ME DOWNLOAD A PRE-ORDER ALBUM
I pre-order two albums and it wont download the whole abulm
Hello Darkwing369
Check your purchase history to try and download them again. Also in iTunes, check for available downloads (Store > Check For Available Downloads…). If that still does not work, then report the issue to the iTunes Store.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
How do I download a pre-ordered album, when the status says 'perchased'?
I pre-orded the Midnight Memories EP by One Direction when there was first the option to pre-order it. I recieved an email today saying that it was avaliable/ out today. I went into itunes on my phone but it said 'perchased', there was no option to download it. I then checked on my laptop to see if i could download it on there but it still said perchased. What can I do to download it? thank you to whoever can answer this
iTunes Store>More>Purchased>Music>Not on This Phone...should be listed here, just download it.
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I download the last version of OS, how can i get the iWork for free?
how i can get the iwork and pages and key note as a free
i upagrade for OS X 10.9.1You only get the iWork apps for free if you bought a new Mac on or after October 1, 2013.
http://www.apple.com/creativity-apps/mac/up-to-date/
Regards. -
Afrojack Forget the world pre-ordered album thats now out wont download!
Hi I've pre-ordered Afrojacks new album forget the world and I've got 3 songs from the album that were available to download at the time but the rest wont download it just comes up with purchased but no download button and i just think that this is unfair because I've paid the money and now my songs aren't coming through! I am very disappointed with that part of the itunes store and this has happened to various people with various albums online. Please help me sort this out. Thanks.
Hey there Ashvirm,
It sounds like you pre ordered an album, but for some reason it hasn't downloaded to your library. Start by checking for any available downloads with this:
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Then if nothing downloads, check your purchased history to see if you can find the album there and download it:
Download past purchases
http://support.apple.com/kb/ht2519
If it is not there, and you have been charged for it, I would next reach out to the iTunes store support team directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Cheers,
Sterling -
HT201272 Pre-Ordered album won't download.
I have pre ordered Jay-Z new album;Magna Carta..Holy Grail: before it was officially on Itunes. I go to the album on iTunes it says "Purchased" but is not in my Music, nor where I go to "Prchased" on the Itunes app. HELP!! much appreciated..
Hello krdl_
Thanks for the question, and welcome to Apple Support Communities.
The following article provides an answer to your question:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
Thanks,
Matt M. -
Hi there,
I have purchased a pre ordered album, however I cannot download it to any of my devices at all! I've tried using the various links given to me but nothing happens, and I've tried downloading it ion my laptop using the function 'check for available downloads' but it tells me that all my downloads are up to date!
The album came out on 15th July The Pet Shop Boys new album and I still haven't been able to get it, please help
:o)
Liza JayneDoes it show in the Purchased tab in the iTunes store app on your phone, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading ?
-
I bought a pre ordered album but cannot find where the available download is at.
Where do I find where available downloads are in iTunes?
Hi GoNole5!
I have an article for you that will help you answer this question:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
Thanks for coming to the Apple Support Communities!
Cheers,
Braden
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