I just installed OuickTime 7 Pro in my Mac Pro Ver 10.6.8. The video I am trying to view is codec h264 Compression dvcpro 50 hd. I have audio but no video. It says I need other software with QuickTime for it to work. Dose anyone know what I need?
I just installed OuickTime 7 Pro in my Mac Pro Ver 10.6.8. The video I am trying to view is codec h264 Compression dvcpro 50 hd. I have audio but no video. It says I need other software with QuickTime for it to work. Dose anyone know what I need?
I just installed OuickTime 7 Pro in my Mac Pro Ver 10.6.8. The video I am trying to view is codec h264 Compression dvcpro 50 hd. I have audio but no video. It says I need other software with QuickTime for it to work. Dose anyone know what I need?
H.264 video should be supported by your basic Snow Leopard operating system. The DVCPRO HD family of codecs is part of the Apple "Pro" codecs package which is normally installed as part of a "Pro" video editing suite installer or contemporaneously installed separately as part of one of the newer pro editing apps like FCPX. if you already have one of these pro suites or apps installed or available, then re-install the correct codec package that is missing. If not, you will need to purchase a Pro suite or app to be able to install the required codec package.
Similar Messages
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I have created many albums in iPhoto and when I opened iPhoto today, I can't see them any longer. Anyone know what I need to do to be able to view my albums again in the left hand margin?
Thanks in advance for your help.
dkPlease make a Genius Appointment and take it in for service.
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I purchased and Iphone 5 directly from apple, sim free over 12 months ago now. I have been using the phone on Vodafone with no issues. I have now upgraded to the Iphone 6 and therefore sold on the Iphone to a friend of mine. He lives in Ireland and therefore has a Vodafone Ireland simcard. Given that the phone was brought sim free from Apple directly, we didn't foresee that this would be an issue. However, when he goes to activate the phone, this message appears;
The SIM card inserted in the iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Does anyone know what I need to do? I have got onto Vodafone, and they have been useless!! Apple say the phone is out of the 12 month warranty and therefore want to charge £25 before they will even speak to me about it. I requested an NUC from Vodafone, however, they are saying they need a proof of purchase from Apple as I did not buy the phone from them. I do not have my receipt anymore as the purchase was over 12 months ago now.
Any advice much appreciated.
Thanks,
PhillNow you have discovered that a sim free phone and an unlocked phone are NOT the same thing. Had you purchased an unlocked phone from Apple, then you would not have had problems and as it is, a sim free phone is not the same and sim free will lock to the first sim card that you insert into the phone, so effectively, you phone has been locked to Vodafone and this is why you now have problems.
If your phone is locked to Vodafone, then they are the only ones who can unlock the phone for you - Apple does not and cannot unlock phone - this is the province of the carriers only.
You had the contract with Vodafone when you used the phone and so you need to keep on at them to unlock the phone for you. If they still require proof of purchase and you cannot give them this and they will not unlock the phone for you, then this phone is useless to the friend that you sold it to - he will never be able to use it and basically, you are looking at giving him a refund for the phone for the amount that he paid you for it.
You need to keep on at Vodafone to unlock the phone for you or give your friend a refund for the phone as it will be useless to him and he will never be able to use the phone.
Hope that you now understand that a SIM Free phone and an Unlocked phone are NOT the same and I hope that when you purchased your iPhone 6, that you bought an unlocked phone? -
Got a MacBook Air 128 flash storage like a month ago and in the last few days I have gon into the "get info" it says there that I have 160 GB avalibile , dos anyone know what could be going on with my Mac?
This issue can be caused by a corrupt local snapshot index. The procedure below will temporarily disable local snapshots and force the index to be rebuilt.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.
Drag or copy — do not type — the following line into the Terminal window, then press return:
sudo tmutil disablelocal
You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command.
To re-enable:
sudo tmutil enablelocal -
My Ipad says it needs restoring but when I try to do this through itunes it comes up with error 3194? Anyone know what I need to do? I can't even get the ipad to turn on just has a sign saying plug into itunes
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
I can't install itunes. I get an error code 2894 & a message that states the installer has encountered an unexpected error installing this package. Anyone know what I need to do to fix this?
Are you able to uninstall iTunes and QuickTime?
You might have to search for the Windows Installer Cleanup Utility, which would allow you to remove some applications that you can't from Control Panel.
Also, take a look at this Apple document -> Trouble installing iTunes or QuickTime for Windows. -
Every time now I try to access my email on my iPad it says "cannot access email the server has failed" Anyone know what I need to do to fix it?
Hello sandy1972
Check out the article below to troubleshoot issues with accessing your email on your iPad. Make sure that the settings are correct for your email address if you are using on that you set up yourself.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Mail Settings Lookup
https://ssl.apple.com/support/mail-settings-lookup/
Regards,
-Norm G. -
I've just reset my settings in my iphone 3gs and it now has just a black screen with apple logo, does anyone know what I need to do please?
You must have the credentials that were used to turn on Find my iPhone on the device. Without them, you can not get past the activation lock.
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I download Itunes and keep getting the message "Apple Appliation support was not found. Apple application support is rquired to run Itunes. Please uninstall itunes, then install itunes again." Anyone know what i need to do to get it downloaded?
b noir
I have a very similar problem. I am running a new install of Windows 8.1. When I install iTunes 64 bit I receive 2 similar pop-up error windows containing the following (note error code and error text differ "iTunes Helper" vs. "iTunes"):
^^^^^^^^^^^^^^^^^^^^^
Apple Application Support was not found.
Apple Application Support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again.
Error 2
^^^^^^^^^^^^^^^^^^^^^^
Apple Application Support was not found.
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.
Error 2 (Windows error 2)
^^^^^^^^^^^^^^^^^^^^^^
I've followed the instructions given in this post:
download/install WinRAR
extract iTunes64Setup
double click AppleApplicationSupport.msi
When I run AppleApplicationSupport.msi, I receive the following error:
^^^^^^^^^^^^^^^^^^^^^^
! C:\Users\Charlie\Downloads\iTunes Extract - 2\iTunes64Setup\AppleApplicationSupport.msi: The archive is corrupt
^^^^^^^^^^^^^^^^^^^^^^
Any ideas? -
I have just got an iPhone 4s on vodafone. I'm having problems with 3G, at the top it says Vodafone E, usually it would say 3G wouldn't it? At the moment my 3G isn't working. Anyone know what to do?
Yeah it does have that on/off switch and it's turned on. Siri won't work for some reason, I don't know if it's to do with this E thing?
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I have a 21" iMac that only boots as far as a folder icon with a question mark in it. Anyone know what this means and how to fix it?
It usually means your OS has corrupted files. You need to reinstall OS X.
If you are using Snow Leopard:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
If you are using Lion:
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button. -
got a question for all you peeps
dos anyone know about i phones i have a i phone 3gs which i got unlocked i did a master reset or summin and just had a pic of apple so i plugged it in i tunes downloaded and it now says no service at the top of phone and i tunes says invalid sim i put the correct sim in it used to be locked too and still says same pls any one with ideas?hi sorry what happoned is that ages ago i brought a i phone 3gs on 02 network i went to a sml phone shop and payed for them to unlock it. it has been fine till yesterday when i went to reset it from the phone it then turned off and came back on just just an image of a apple for about an hour so i connected to i tunes and it said downloading software after another hr it had finished but then i tunes said in had to insert a sim so i had to un plug the phone from laptop while i did this i put my orange sim in and the i phone said where do i live and had to connect to a internet connection but all the time saying no service where the signal bar is and then says activating i phone it took a few min and said couldnt finish it bec of the signal and to connect it to i tunes to do it so i connected it to itunes and i tunes just keeps saying invalid sim so i took my orange sim out and put a 02 sim in and is still saying invalid sim on itunes?
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I am using chat-r wireless and facetime is not working but when i put rogers fido or any other carrier sim in it work. Anyone know what the problem?
I'm guessing it's a compatibility problem similar to that that T-Mobile in the US has. I'm not familiar with chat-r wireless, but I'm guessing it's not a supported carrier for the iPhone. If they can't tell you how to fix it, I'm guessing it's just plain not going to work.
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I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert a PDF file for ms word?
Adobe Reader is free; but you may have paid for the ExportPDF service.
Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
[topic moved to ExportPDF forum] -
My Apple TV will not update to the latest software, dose anyone know what the problem is, I've reset, tried to do it wirelessly as well as while connected via Ethernet cable.. Both have resulted in the same message!! Update unsuccessful, current software version is 5.1 (5201) . I've rented a movie recently and does not appear in my movie list, but I have been charged for this movie, can someone help me out with these issues.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.
If when you choose restore you get a message that the device cannot be found, download the file below
Apple TV Software Restore 5.1.1 (2nd generation)
Apple TV Software Restore 5.1.1 (3rd generation)
Then hold down the option key while choosing restore and select the downloaded file when prompted.
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