I lost use of HP Solutions Center

I had Solutions center on my computer and it was working. It's still there. But it doesn't come up. Instead, I get a box that says "cannot run because your device installation is not complete."
I don't know how to do what it suggests as solutions to my problem
My CD is for an earlier version of Windows. My son updated the installation for my Windows 7 software.
HELP !
James L. Dishop [email protected] HP Photosmart C7280 All-In-One

jldishop,
Welcome to the HP Forum.
You can download and install the Full Feature Software for the Printer from the printer's website.
The Solution Center has been replaced by the Printer Assistant.
The Printer Assistant Shortcut will be installed on your Desktop during the last part of the installation.
General Instructions to Install the Printer Software
·         Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
·         Open HP Drivers & Downloads
·         Enter your Printer Model information
·         Select your Printer from the “Results” list
OR
·         Open HP Photosmart C7280 All-in-One Printer Drivers
·         Enter your Operating System in the Drop-down menu
·         Click NEXT and Scroll down
·         Look for category Driver - Product Installation Software
·         Select the Basic Driver, e-print, or Full Feature Software
·         Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
If available, you may wish to download the Print and Scan Doctor and / or other programs from Category – Utilities
HINT:
Install Utilities / Tools first; the little installation packages are smaller in size
·         If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
·         Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
·         Scroll the video list back and forth until you find the video that most closely matches your situation.
·         USB connection: Download and install the driver software before connecting a USB cable.
·         Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
·         After the initial installation is complete and working, check / install Category - Update
There is valuable information at the printer’s website, including manuals, how-to pages, a Troubleshooting and SOLUTIONS section, and alerts and notifications for your printer. Be sure to take an extended look at what is available. Bookmark the page.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

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Dear Forum,
Recovering from the 'Device XYZ lost connection to the Solution Center' (see other thread), I have one point unresolved: Getting the Scanjet G4050 back as a device in the Solution Center, where it has been working properly next to my Photosmart C410b. Some information:
- Previously, The Photosmart C410b and the Scanjet G4050 were both present and working properly in the Solution Center
- Windows 7 Ultimate
- Photosmart C410B working properly in the solution center, used install software V14.3
- PC connected wired to network
- Photosmart C410b connected wired
- Scanjet G4050 connected via USB (obviously)
- HPPSDr reports an error when performing the 'HP Twain scan' test on the G4050: "A required software component was not found or improperly installed. Reinstall the HP Photosmart software that came with the device, and try scanning again / 4,[(2, 0, 80040154},{3, 56, 0}]" (needless to say I tried this several times...)
- Front panel button from Scanjet triggers an error as well: "The HP imaging device was not found. Try the following step, try bla bla bla' / 8,[{1, 0, -2147221164}]
- Also tried the use V13 of the G4050 software, but no success either.
- Device Manager mentions the "HP Scanjet G4050" properly installed, driver date 5/24/2012, Driver version: 14.0.0.0
Questions: which modules shall be installed, which version and how can I verify that?
Any suggestions?
W.

Still searching for a solution in the various blogs but no luck.
Additional info:
- in my previous post, I mentioned a version v13, this is probably more likely V3 as the filename is 'setup_full_G4000_3.exe' (I seem to have downloaded this file in Sept 2012 and used it for my initial install when setting up this PC, where it worked OK). I apologies or any confusion.
- Scanning with the G4050 from MS Paints works OK
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- if I use V14.5 full featured installation, I do not see an option to select the Solution Center to be installed
- if I use V3, I do see an option to select the Solution Center to be installed
- in one post a HP employee mentioned that the more recent Win7-64 installer for the G4050 did NOT have solution center anymore. Is this correct? Should I therefore use V3?
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W.

How do I add a second hp printer to HP solution center

I am currently showing my older Desk jet HP 6380 printer in the HP solution center software as it should and it works fine. I have now added a HP Desk Jet 3052A printer to my office. Both printers are set up for wireless connection, both are 3 in one, and both printers work fine. I like using the HP solution center program to manage my printing / scanning. I want to add the new 3052A printer / scanner to the solution center so that I can switch between printers. How do I get both printers to show in the Solution Center software or can I?
running Vista O/S
Thanks
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Hey Maxter. To do this you need to add a device from the software installation. Here is how you can do that:
If you do not have the downloaded software, you can find the setup source located within the HP Folder:
Open Computer.
Enter Drive C
Enter Program Files folder (If you have a 64 bit OS, enter Program Files (x86))
Enter HP folder
Enter Digital Imaging folder
You will see a random folder containing the installation source, you can recognize the folder by it's long name (the folder name should have a similar structure as {17016DA1-F040-4032-BD36-34DD317BC9D5})
Run Setup.exe and select Add a Device.
Let me know if this helped at all.
Thanks!
Sean
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HP Solution Center won't work with Windows 7

Are there any current workarounds to using the HP Solution Center (for scanning / faxing / printer) for HP Printers with Windows 7 ?
I have an HP Photosmart C7280 (wireless), have installed, re-installed, un-installed, installed from hp.com, installed from CD from HP, and the Windows 7 drivers for my HP printer over-ride the HP drivers.
I have followed every single firewall configuration for the HP printer software, network configuration, wireless modifications, etc, but windows 7 drivers always over-ride the hp. Either the HP Full Install crashes with fatal errors during installation, or it will work for 5 minutes, and when I reboot the laptop or turn the printer on, the HP Solution Center will share that the installation is incomplete, and to run the setup again.
Although I love my new HP Pavilion Entertainment PC with Windows 7, I'm frustrated that my pile of paperwork to scan cannot be done until the HP "all-in-one" printers are compatible with Windows 7. I can print, but am not able to do anything else.
W in Dallas

Apply the fix shown here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP Solution Center and Windows 8.1

I am using an HP Envy Sleekbook, which is running Windows 8.1 I am connected, via a ethernet/router connection to an HP Officejet Pro 8500 Premier All-in-one device. I am able to add the device via the Windows Control pannel and print from any application. When I try to use the HP Solution Center for scanning purposes, it indicates that the device is disconnected. I have tried all of the troubleshooting listed (checked cables, restarted router, shut-down and turned back on both laptop and printer, reinstalled printer and software) numerous times. I am still getting this error! Looking for help with this error or work around so I can scan with my device. I did not have any problems with my old laptop, which was running Windows Vista (same printer). Also when I first installed the printer on the new laptop I made sure I had the latest drivers. Clearly the printer is communicating with the laptop, because I can use it with other applications. Appears to be only the HP Solution Center Application issue.
Thank you.

Hi tlillie,
Sorry those solutions did not work, however, I do have a few more suggestions.
Please try the following:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Re-install the software with the HP Printer Install Wizard for Windows.
Hope this will work out better, and please let me know if you still have any issues!
RnRMusicMan
I work on behalf of HP
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Having a problem with HP Solution Center seeing my hp6940 printer

So here's the environment, windows XP, ip address 192.168.50.2, hp 6940 at 10.9.26.100. These two networks are connected by a router. I can ping the printer, I can browse to the printer address and see the printer web pages. If I bring up HP Solution Center, version 60.0.114.000, it reports when accessing the status "hp deskjet Disconnected!" and if I check ink levels the HP 6940 Toolbox reports "The computer is unable to establish two-way communication with the device" Windows XP can print to the printer. What mechanisms are being used by the Solution Center to try to communicate with the printer?

Hello w74me ,
Welcome to the HP Forums.
I see that you are having an issue with the Solution Center.
Try running the HP Print and Scan Doctor.
If the Doctor fails, please let me know where it failed and error codes you may see.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

All-in-One not seenby computer through Solution Center.

I previously posted this in another (incorrect) forum, so I'll try here. I'm new here and going nuts!
I've had a C6280 for a couple of years and have been very happy with it, until now. All of a sudden, when trying to print pictures by using the HP Solution Center I get no response from the printer. I choose Transfer Images and choose an image, then Simple Print............but nothing further happens. Everything freezes up and I have to use my Task Manager to X out of the program. On the other hand, I can highlight the image from my files and r-click Print and can print the image through Microsoft's Printing Wizard...........just don't have as many options to modify the image.
I use XP Pro. Have disconnected the printer, trying to reset it. Have gone to HP's site and downloaded any updates or drivers available. No change to my problem.
Can anyone help me? HP sure won't, unless I choose to pay them $$$ for assistance. (Total rip-off!!!!!)

I'm new to the Support Forum, so if I'm in the wrong category, would someone please let me know. I really need some help here because I use my C6280 All-in-One to print quite frequently.

HP Solution Center Problem

I have an HP Pavillion a1400e desktop with an HP PSC 1410 All-In-One printer, scanner. I've been using HP Solution Center to scan. I now get the message "No HP devices detected" with HP Solution Center. I can still print documents (not using the HP Solution Center)
This question was solved.
View Solution.

Hey Tom,
Thanks for the update. It sounds like the whole software package has become problematic. I see you are using the HP Pavillion a1400e and this would have shipped originally with Windows XP. Is this still the OS you have on this system?
I would advise a full cleanout of the software for this printer on your PC and re-installing. I will provide the steps below for doing this, but I understand the hesitancy as printing is at least still functioning.
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=441115&tool=&
3. Once the download is done extracting, cancel the download.
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. For HP computers run the Uninstall_L3.bat
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use this tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional. You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=441115&tool=&
15. Run the download to reinstall the printer
Let me know how it goes,
Jason
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I am not an HP employee.

Missing hp solution center.. please help..

hi everyone, new here.. i just bought a new deskjet D4360.. i'm using a XP professional .. i'll tell the story of what i did and went through till my current condition..
it started with the time when i first tried to install my printer, installation went well, in the end i was able to excess the printing preferences and print. However i could not excess hp solution center.. everytime i double-clicked i, my processor will work a little and then nothing happens after that.. no matter how many times i double-clicked it, nothing happens..i then updated my driver and software with the software and driver package from the hp website.. with no improvement to the situation... still after double-clicking no response..
now what i did; i opened up my error log and found out that the file flash9b.ocx was not registered.. so i tried 2 things to get it registered.. one was to type in (regsvr32 C:\WINDOWS\system32\Macromed\Flash\flash9b.ocx) and then (regsvr32 flash9b.ocx) in the Run program at the start button since the previous one did not work i typed the next one.. instead it said the file did not exist.. =/... [ i got this from the adobe forum] .. Next, I figured since it had something to do with adobe flash, i decided to update that..nothing happened.. i updated to the 10th version.. which then lead me to the next problem.....
then i double-clicked the hp solution center icon, it started an installation process (this happened after i have the 10th version of the adobe flash )...i dont know why but that happened, since it needed the cd to comtinue, i provided it... then during the process, it said the flash9b.ocx failed to register.. and at the same time another window opened up and said that there was no hp device detected and hp solution center will close.. then i pressed it again but this time it said it cannot detect a hp device.. but but, my computer has recognised that the printer is ready to be used, i could even print..! ..=/..
then i thought that perhaps something really is wrong with the setup file i used, so i used the unistall_L3.bat file in the cd to cleanse my pc of any remaining hp software and driver ( learned this from the hp website ) . then i installed the full package software and driver from the hp website... i guess i did it wrong, cause after the installation my computer did not recognise the printer.. not sure what happened..
then i decided to get myself back to sqaure 1 since im not going anywhere, .. so i used the unistall_L3.bat file again and then this time installed with my installation cd.. but i dont know why, the installation did not go the same way.. my computer could recognise the printer and i could print etc... but i cant seem to find any of the other files which was there when i first installed, i.e hp solution center and hp digital imaging.. even after using the full package software from the hp website.. i cant seem to get any of those.. and the package installation says that i already have a new version of software installed in my computer....=/ .. so this is where im stuck at the moment..
someone please point out where i did wrong or something i can do to fix the situation.. i want to be able to use the hp solution center to use it's functions.....
thanks for your time, i understand that this could be a really long read.. =D

is there anyone out there who knows how to ?

Psc 1350 all in one installing hp solution center

I am trying to find and install the full installation for this printer. I wish to use the hp Solution Center.

rreliv,
What OS are you trying to install your printer on?
I was an HP employee
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Need HP solution center software for hp psc 2110 running windows 7 32 bit

Hi,
The HP Solution Center Software has disappeared since I upgrade my HP laptop OS from Vista to Windows 7 32 bit. I use the HP Solution Center Software for years to create .pdf documents from the scanned documents of my HP PSC 2110 All-in-One printer.
Can you provide the link to download the HP Solution Center Software for Win 7? I searched the HP support website using the product name HP PSC 2110, it pointed me to the driver section; I followed the instructions however there is no link to download the the software.
The printer is connected via USB and works well. It is just annoying I cannot use the HP Solution Center Software (previously HP Director) to copy scanned documents to my computer.
Thanks.
This question was solved.
View Solution.

You are welcome.
You may download it from the following link:
http://sourceforge.net/projects/naps2/files/3.0b1/naps2-3.0b1-setup.exe/download
That means that as an older model its functionality is limited but there are some workarouds available. it surely worth trying.
For a Wirelss printer you will need a different printer indded, there are many factors to consider and recommend you any specific printer, do you have any specific needs? for example would you use a fax or not, I assume it should be a color printer with a scanner... do you use to print photos or use it more often for a daily printing and scanning capabilities, those factors may highly affect any possible recommendation so further clarification will be helpful.
Regardless, any current HP device with a scanner fully support scanning PDF scanning within the HP Software.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Solution Center under Vista 32

HP literature states that Vista is supported but I can't install the solution center. Is there a fix for this?

Clicking on Setup.exe yields installation failure. Pop-up window details state "Installation Error. Object already exists.
Search for solution window submits the error report (I think) and requests that I download & run "Troubleshoot HP Installation Failure - MSI.hta". I run it and the app responds: not a valid Win32 application.
HP phone support works on my system for 90 minutes, installs the printer,, uses windows fax/scan app to control the printer and then tells me the HP8610 OfficeJet Pro AIO is incompatible with Vista.
So now I can print, I can scan, but can't output to a PDF file. I can't figure out how to fax a PDF file. (app asks for network name for starters).
I was able to use the HP Solution Center on my HP7310. I uninstalled the software before installing this software. Now, I can't Fax from my desktop machine.
I want to use the product as it was presented. I would also like to do duplex faxing and scanning, but that's for another post. How do I get HP Solution Center, with all its features, to work?

NAS printer solution center scaning

So I have a Seagate BlackArmor NAS and an hp 1315 all-in-one hooked up to it, I can print to it just fine but I lose the scanning capability of the printer. Is it possible to use the HP Solution Center(ie the scanning and ink monitoring) with a NAS printer? Or is there a way to create a "virtual" printer that uses solution center and forward the jobs to the NAS? Thanks in advance.

I'd like this topic marked as closed. This printer can be used as a network printer but at the expense of the scanning functionallity and managment tools from the Sloution center simply because the installer does not allow you to install it as a network printer.

Lost HP solution center, how to I get it back/

How do I get HP solution center back?
This question was solved.
View Solution.

galencrandall wrote: I'm not sure as to 32 or 64 bit but the printer is an HP Deskjet F4500 all in one series. I had the solution center at one time and don't know how I lost it. Probably something I did as I'm no expert on these machines. If I rerun the original disk would that solve my problem or would it create more problems? galen
Hello galencrandall, I would suggest not using the original disk that came with your printer, as it may have an older version of the software.
Here is the link for the most recent version of the Full Feature Software/Driver package.
This download package supports all versions of Windows XP, Vista, and Windows 7, both 32 bit and 64 bit.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.

How can I set a default save file for scans using the Solution Center?

Using Windows 7 - 64 bit. HP Photosmart Premuim C-309a All-In-One Printer.
Because of a Windows crash, I had to install a new drive and reload Windows. I also reloaded other software like the HP Solution Center & Drivers. My problem is that I can't find how to set a default folder for my scans. This is NOT mentioned in the user manual but it was originally accomplished by HP Tech Support when the printer was new. Can anyone relate how to set default folders for my scans?
Thanks.
Tango
This question was solved.
View Solution.

Here is a document on how to scan through Windows 7.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03476857
Click either solution center or the icon of the printer on your desktop. Here select "Scanner Actions" (or the analogous selection). When the window pops up from the HP software it should provide you with options for file type (.tiff, .pdf, .jpg) as well as resolution and media size. Here on this page there is also an option for you to go to the advanced options. Using this you can alter the default safe folder.
Let me know if that helps you out!

I lost use of HP Solutions Center

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